City Sleeper at Royal National Hotel

4.5.2024 City Sleeper at Royal National Hotel 

Dear Maija-Riitta,Thank you for choosing to stay with us and for taking the time to share your feedback. We're pleased to hear that you found our hotel to be conveniently located near attractions such as the British Museum.Ensuring cleanliness is a top priority for us, and we're glad to know that you found our facilities to be clean enough during your stay. We continuously strive to maintain high standards of cleanliness throughout our property to provide a comfortable environment for all our guests.If there are any specific areas where you believe we can improve, please feel free to let us know. Your feedback helps us to identify areas for enhancement and ensures that we continue to provide the best possible experience for our guests.We hope to have the opportunity to welcome you back to the City Sleeper at Royal National Hotel in the future for an even better experience.Warm regards,MainulCity Sleeper at Royal National Hotel

14.11.2023 City Sleeper Reception 

Dear Guest,Thank you for your feedback about your stay at The Royal National Hotel. We appreciate your rating of 4 out of 5 and are pleased to hear that you had a positive experience overall.We apologize for any inconvenience caused by the noise from the heating. Your feedback is valuable, and we'll take it into consideration as we work to enhance the guest experience.We look forward to the opportunity to serve you again in the future with potential improvements based on your feedback.Best Regards.

21.2.2024 City Sleeper at Royal National Hotel 

Dear Michael,Thank you for your feedback regarding your recent stay at our hotel.We are pleased to hear that you found our location convenient for your needs.If you have any specific suggestions or concerns that could help us improve our services, please do not hesitate to let us know. We value your input and strive to make every guest's experience a positive one.We hope to have the opportunity to welcome you back in the future for an even better stay.Best regards,Omar

19.12.2023 City Sleeper at Royal National Hotel  

Dear Laura,Thank you for taking the time to rate your recent stay with us. We appreciate your positive rating, and we're pleased to see that overall, you had a satisfactory experience.If there are any specific aspects of your stay that you'd like to share or discuss further, please feel free to reach out. Your feedback is important to us, and we always strive to improve and enhance our services based on guest input.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Best regards,Monique City Sleeper at Royal National Hotel

11.9.2023 City Sleeper Reception 

Thank you for your feedback. We apologize for any inconvenience caused by the lack of air conditioning in your room. We understand how important it is to have a comfortable temperature during your stay. We appreciate your kind words about the modernity of our hotel and are glad to hear that the rest of your experience was enjoyable. We value your feedback and will take it into consideration to improve our services. If you choose to stay with us again in the future, please let us know so that we can ensure a more pleasant stay for you.

11.9.2023 City Sleeper Reception 

I apologize for the inconvenience you are experiencing. We understand the importance of a comfortable environment and will address the air conditioning issue promptly. Regarding the noise inside the building, we will investigate the source and take necessary measures to minimize it. As for the absence of a fridge, we apologize for any inconvenience caused and will look into providing a solution as soon as possible. Thank you for bringing these concerns to our attention, and we appreciate your patience while we work to improve your experience.

6.7.2023 Susmitha 

Dear Holger,Thank you for sharing your feedback about your recent stay at our hotel near the British Museum. We appreciate your comments and are glad to hear that you found our rooms spacious and appropriately furnished, as well as enjoyed our breakfast.We apologize for any inconvenience caused by the lack of air conditioning in your room. We understand the importance of a comfortable temperature during your stay, especially during the warmer months. Your feedback regarding the need for air conditioning is duly noted, and we will consider it as we evaluate our facilities and make improvements to enhance our guests' comfort.We also understand that opening the windows for ventilation during the summer can lead to increased noise levels. Our team is committed to ensuring our guests' satisfaction, and we apologize for any disturbances you experienced. We will take your feedback into consideration as we explore ways to mitigate noise-related issues in the future.Thank you again for your valuable feedback. Your comments help us identify areas for improvement and enhance our guests' experiences. If your travels bring you back to the area, we would appreciate another opportunity to provide you with a more enjoyable stay. Please don't hesitate to contact us directly, and we will do our best to address any concerns and make your stay more comfortable.Warmest Regards,Susmitha DubaCity Sleeper Reception

27.5.2023 City Sleeper at Royal National Hotel  

Dear Mirjam, Thank you for sharing your feedback about your recent stay with us. We're glad to hear that you had a good experience and found our accommodation to be conveniently located near the city centre.We take pride in our strategic location, and it's fantastic to know that it made your stay more convenient. Additionally, we're pleased to hear that you found it easy to reach our hotel from both Heathrow and City Airport. We strive to provide seamless accessibility for our guests, and your positive feedback validates our efforts.Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back on your future visits to the city.Best regards,Athina PetikopoulouCity Sleeper at Royal National Hotel

17.5.2023 City Sleeper at Royal National Hotel 

Dear Benet, Thank you for sharing your feedback with us. We're glad to hear that you had an overall positive experience during your stay, but we apologize for any inconvenience caused by the lack of sound isolation in the rooms.We understand the importance of a quiet and restful environment for a good night's sleep. We apologize if the soundproofing between the rooms did not meet your expectations, and we regret any disturbance caused by noise from other guests. Please be assured that we take this matter seriously, and we will explore ways to improve the soundproofing in our rooms to enhance our guests' comfort.On a positive note, we're pleased to hear that the rest of your experience was good. We strive to provide excellent service and facilities, and we're glad that these aspects met your expectations.Thank you for your understanding and for highlighting the areas where we can improve. We appreciate your feedback, as it helps us identify areas for enhancement.We hope to see you back soon.Best regards,Athina PetikopoulouCity Sleeper at Royal National Hotel

8.3.2023 City Sleeper at Royal National Hotel  

Dear Antonio,Thank you for such a positive review!Our location is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property located in the heart of London and a very strategic location that brings our guests just a few steps away from most of the city’s attractions. Best regards, Athina Petikopoulou City Sleeper at Royal National Hotel