25 Aug 2023 by Costa Maya Hotel
Hello Dear Guest Gregory, Thanks a lot for your review. As Costa Maya family, your happiness and satisfaction is very important to us. We apologize for the problems you are experiencing. We have a WhatsApp line and technical team that you can reach 24/7 for instant and quick solutions to the problems experienced in our hotel. At the same time, our customer relations department, receptionists and housekeeping are always with you for your problems. In addition, our hotel has been completely renovated this year and continues to be renewed every year in order to serve you better. We are a solution-oriented hotel and we try to do our best for you. Everyone is ready to do their best even though problems are reported. We would like to welcome you again. Thanks a lot.
25 Aug 2023 by Costa Maya Hotel
Hello Dear Guest Damla,Thanks a lot for your review. As Costa Maya family, your happiness and satisfaction is very important to us. We apologize for the problems you are experiencing. We have a WhatsApp line and technical team that you can reach 24/7 for instant and quick solutions to the problems experienced in our hotel. At the same time, our customer relations department, receptionists and housekeeping are always with you for your problems. In addition, our hotel has been completely renovated this year and continues to be renewed every year in order to serve you better. We are a solution-oriented hotel and we try to do our best for you. Everyone is ready to do their best even though problems are reported. We would like to welcome you again. Thanks a lot.