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King Hilton, Executive Room, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Premier Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Double Room, Accessible (Roll In Shower)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Double Hilton Executive Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Double Room, Corner

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Double Hilton Deluxe

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Hotel Description

Hilton Cairns's great location gets high marks from our customers. During your stay, you're just a quick walk from Cairns Esplanade. Free WiFi in public areas, a full-service spa and an outdoor pool are available.

  • Free Wi-Fi in some public areas
  • Enjoy garden views while dining at Signature Restaurant
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to massages at Banyan Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and bicycles to rent
  • Guests have great things to say about the breakfast and the location
  • Steps from Reef Hotel Casino and Reef Fleet Terminal

Hilton Cairns ratings based on 2 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hilton Cairns

Everyone (1) Couples (1)
4 out of 5
Great location and friendly staff, unfortunately hotel is showing its age and needs some areas updating

Posted by on 31 Oct 2019

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Comment from Hotel Management

1 Nov 2019 by Scott Wilson - General Manager

Thank you for taking the time to share your feedback following your recent stay at Hilton Cairns. I was pleased to read that you enjoyed our great location and friendly staff and appreciate your constructive comments on the areas that need updating. Your feedback is valuable and greatly appreciated. I hope we may welcome you back to Hilton Cairns in the future.

4 out of 5
Hilton ist Hilton - und in Cairns stimmt der Standard, den ein Hilton haben will. Na ja - 2 laute Vorfälle - erste Nacht wurde die verstopfte Rohrleitung bis 22:00 Uhr aufgebohrt - das hallte im gesamten Hotelgebäude wie wenn ein Panzer auf der Straße fährt - unangenehm aber eben Unfall, zweite Nacht waren eine Handvoll lärmende Jugendliche am Kai vor dem Hotel von 1-4:00 - ich empfand es als extreme Störung - die Polizei rufen oder handgreiflich werden habe ich mehr als 2 Stunden in meinem Bett überlegt. Die Barkeeperin war eine Offenbarung - die ist ein Naturtalent - kann wunderbare Drinks/Cocktails mit Gin kreiieren und so gut, dass man keinen Kopf davon hat. Die älteren Herren am Empfang/Luggage sind toll drauf - danke für die Jokes und die Freundlichkeit. Gepäck für eine auswärtige Zwischen-Nacht (Fitzroy Island) problemlos aufbewahrt. Frühstück seeeeehr gut, geschälte Orangen für Saftautomat - sehr große Auswahl gute Qualität - nur nervig wenn chin Reisegruppe(n) vor allen Stationen Staus bilden, weil sie zB Smoothies für den Tag produzieren. Ohne die wärs entspannter gewesen.

Posted by on 19 Dec 2019

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Comment from Hotel Management

23 Dec 2019 by Scott Wilson

Thank you for taking the time to share your feedback following your recent stay at Hilton Cairns. I was pleased to read that you enjoyed some aspects of your stay and appreciate your constructive comments on others. Your feedback is valuable and greatly appreciated. I hope we may welcome you back to Hilton Cairns in the future.

Property Features

Hilton Cairns offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 33594 square feet (3121 square metres) and includes a conference centre. Spa services, a terrace, and multilingual staff are also featured at the luxury Hilton Cairns. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Cairns hotel.

  • 1 building
  • 263 guestrooms or units
  • 7 levels
  • 33594 sq ft of conference space
  • 3121 sq. m of conference space
  • Built in 1987
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cots/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Cairns Station (2.1 km / 1.3 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton Cairns offers 263 air-conditioned accommodations with a safe and complimentary dressing gowns. Rooms open to balconies. Each accommodation is individually furnished. 55-inch Smart televisions come with premium digital channels and pay-per-view films. Bathrooms include a combined bath/shower unit, slippers, designer toiletries and complimentary toiletries. In-room wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • Private balcony
  • In-room dining (limited hours)
  • HD television
  • Digital channels
  • Premium channels
  • Films for purchase
  • Fridge
  • Electric kettle
  • Combined shower/bath
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available
  • Free tea bags/instant coffee
  • Wardrobe or cupboard
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 9:30 AM.

Signature Restaurant – Overlooking the garden, this restaurant only serves dinner. Guests can enjoy drinks at the bar.

Pool Bar – This bar serves brunch, lunch and light fare. A children's menu is available. Open daily.

Grab and Go – On-site coffee shop. Guests can enjoy drinks at the bar. Open daily.

Gin Social – This cocktail bar overlooks the garden. Happy hour is offered. Open daily.

Late-night fare is available from room service (during limited hours).

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkelling nearby
  • Parasailing nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Boat tours nearby
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Banyan Spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages and Thai massages.

  • Hot stone massage
  • Deep tissue massage
  • Number of treatment rooms 3
  • Thai massage
  • Couples treatment rooms
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 100 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

Parties and events are allowed on site

Safety features at this property include a fire extinguisher, a security system and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, Eurocard and debit cards. Cash is not accepted. Parties and events are allowed on site. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

  • Sustainability/community reinvestment (10% revenue or more)
  • UnionPay
  • Guest education on local ecosystems and culture
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Comprehensive food waste policy
  • Cashless transactions are available
  • Comprehensive recycling policy
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Events/parties allowed
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 40 for adults and from AUD 20 for children
  • Fee for in-room wireless Internet: AUD 14.95 per 24-hour period (rates may vary)
  • Covered self-parking fee: AUD 25.00 per day
  • Valet parking fee: AUD 30.00 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 100 per night
  • Credit card charges are subject to a surcharge of 2.00 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cairns Hilton
  • Hilton Cairns
  • Hilton Hotel Cairns
  • Cairns Hilton International
  • Hilton Cairns Hotel Cairns
  • Hilton International Cairns
  • Hilton Cairns Hotel
  • Hilton Cairns Hotel
  • Hilton Cairns Cairns
  • Hilton Cairns Hotel Cairns

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

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