"Hotel room facility not in good condition, for example, the door in the shower has a horrible sound... But the breakfast was very good! " More
28 Jun 2021 by Miko G, General Manager
Dear Veera, Thank you for your review. I do apologize for the issues with your stay. It seems the warm holiday weekend had spark up a happy mood among many of our guests which had caused some noise issues at your neighboring room. As the issue rose our staff and security guard immediately calmed down the room, guard also checked the situation several times during weekend and reported no further disturbances. Our staff also did try their best to solve the issue for example offering you the option to change your room several times during the weekend as well offering late check out for your departure day so you could sleep. Only solution you would have accepted was to offer full refund as well as additional free nights which you mentioned you had gotten several times from other hotels. Once again please accept our apologies. I wish you a lovely summertime and all the best. With kind regards, Miko Gröhn General Manager
28 Jun 2021 by Miko G, General Manager
Dear Veera, Thank you for your review. I do apologize for the issues with your stay. It seems the warm holiday weekend had spark up a happy mood among many of our guests which had caused some noise issues at your neighboring room. As the issue rose our staff and security guard immediately calmed down the room, guard also checked the situation several times during weekend and reported no further disturbances. Our staff also did try their best to solve the issue for example offering you the option to change your room several times during the weekend as well offering late check out for your departure day so you could sleep. Only solution you would have accepted was to offer full refund as well as additional free nights which you mentioned you had gotten several times from other hotels. Once again please accept our apologies. I wish you a lovely summertime and all the best. With kind regards, Miko Gröhn General Manager
16 Jul 2019 by Duty Manager
Dear guest, Thank you for your feedback regarding your recent stay with us. We are truly sorry to hear that you did not enjoy your experience with us, as we always aim to satisfy and delight all our guests. Please know that your comments are well noted, and we hope that your future visits to Rovaniemi go smoothly. We wish you a great summer and all the best. Kind regards, Isabella Duty Manager Arctic Light Hotel
14 Nov 2021 by Maria, Guest relations
Dear Sebastien, Thank you for writing us this review. We are glad to hear that your visit to Rovaniemi was successful. Warm welcome to stay with us again! Kindest regards, Maria Guest relations
Arctic Light Hotel offers its guests a sauna and a 24-hour fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and a meeting room. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Arctic Light Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. This 4.5-star Rovaniemi hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free parking nearby
Arctic Light Hotel offers 57 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. LED televisions come with premium cable channels. Bathrooms include dressing gowns, slippers, designer toiletries and complimentary toiletries. This Rovaniemi hotel provides complimentary wireless Internet access. Additionally, rooms include espresso makers and coffee/tea makers. Housekeeping is provided on a daily basis.
Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.
Arctic Restaurant – On-site restaurant. Guests can enjoy drinks at the bar.
Plan B – On-site bar. Open daily.
Room service (during limited hours) is available.
Recreational amenities at the hotel include a sauna and a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Arctic Light Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
