Fiesta Americana Condesa Cancun - All Inclusive

I would never recommend this hotel to anyone. The hotel looks nice on the outside, but the room that I was in had a view of a hotel and there were red stick areas on the tile floor. The bathroom had mold that was very visible. Also the beds were made, but the sheets weren?t changed because I had spilled juice the night before and the stains were still there. The hotel staff was so unfriendly. The location could have been better, because it is in the center of the hotel strip, but the shops are all to one side of the strip, about 25 minutes walking distance. Everything at the hotel was overpriced and you had to pay to use everything. Yes they have a gym, tennis courts, Wi-Fi, business center, movie nights, but you have to pay for everything separate. I would never recommend this hotel to a friend, but I would 100% recommend Cancun to everyone. It really was beautiful outside of the hotel. I would also recommend going to the Mayan ruins and the water parks. There is so much to do, one week is not enough.

Hotel is not a 4-star by any means. If you have a child less than 16 many, there are many areas they can't use. Pools are dirty.

This was our first visit to Cancun and we had a wonderful experience! The staff was fantastic and the entire facility was breath taking with amazing beach/ocean access and views. The rooms seemed a little dated but with the great amenities at this resort, you're hardly in your room anyways! I would recommend to anyone looking to plan a trip to Cancun.

Rooms were run down for the price that we paid, ambience was not good, service was inconsistent and food was average.

I visited Cancun with some friends from July 3rd through July 8th 2008. We stayed at the Fiesta Americana Condesa Cancun. After some talking with friends we decided to upgrade the room to the Beach Front Room(ocean view and large oversized patio). I arrived at the hotel at 7:15pm Tuesday the 3rd I checked in and went to my hotel room with friends. Room was great except it wasn't what I paid for. The large oversized patio was 2 1/2 ft. wide. I went back down complained and they gave me a second room. They gave me the exact same room. I went back down and now it was 8:15pm and I still hadn't received what I paid for. I spoke to the supervisor and almost told him off. I paid extra money for an upgraded room with an ocean front and a large oversized patio and they gave me not once but twice a view of the pool and a small balcony. After an hour of arguing they finnally coughed up what I paid for. I came to one conclusion on this. They see a white person and see he upgraded the room so they still put you in the normal room and hold onto the good room for someone else willing to pay more money for it. This hotel is for couples or families or possibly retired people. THIS HOTEL IS NO FOR PEOPLE IN THEIR 20'S. Security is very tight. If you meet someone and want to hangout in your room they won't let you. They are very restrictive on bringing outside food and drink into the hotel. I was highly offended one morning when I woke up and saw a letter under my door written in spanish and addressed to one of my hispanic friends even though the room was in my white name. They would bother you as early at 8am to clean your room whether you had the privacy sign on the door or not. One time we had to stay out on the patio while they cleaned our room. They would call you throughout the day and night. I went on vacation to get away from people bothering me. I felt like I was constantly being bothered while I was at the hotel. The prices at the hotel to do attractions were highly inflated compared to other deals in town. I don't understand how this hotel was given 4 Diamonds on a review.

Everytime i entered the hotel i was asked for my name and room number by the security officer which seemed to be like entering a high security facitliy or more like a JAIL!! The Room was nothing special.

The beach was not there!!!!! you have to walk down sand bags to get to the rocks in the water,,,you cant even find a path to the beach to take a nice stroll....the bathrooms are so small,,the shower is small,,,,the kicker is the a/c is on sensors so if you leave your room , the a/c goes off so the room is hot all day while you are out, then the room never cools off and is very stuffy and musty.... we have visited cancun several times and was shocked about the beach, the grounds are beautiful and the staff is wonderful ,,, the rooms are clean, but I do go to enjoy the beach. I have never written a review but felt I needed to with this one!!!!!

The review on [...] was deceiving. The hotel was worn and smelled of cigarette smoke. The staff was friendly, but like all Cancun hotels, they were pushy in trying to get us to do activities and by spa treatments. [...] also said we would get 40% off meals and drinks at the hotel, it was only 25%. Additionally, the fitness center was an extra fee. There are much better hotels to stay at in Cancun where you will definitely get way more for your money.

Overall the service and hotel was good but we had a very bad experience during checkout. We always tipped cash at the restaurant or bar but during checkout we dealt with Jesus Castillo who told us that he has to add on an additional 10% for tips to our bill. He said that even if we did not agree with the charge they would deduct if from the credit card that they had on file. Since we were checking out in the early morning there was no supervisors to help us. Also once we paid for the "tips" he would not give us a new receipt because his printer "broke" and if we wanted to wait for a tech to fix it, we could end up being late for our plane. Although everyone else was very friendly, I would never recommend this hotel because of the way the concierge personnel ripped us off and pocketed money for himself.

we went diving and did zip-lining.The best things at the hotel were the Fish tacos and the Sombrero's.The hotel bars shut down pretty early, and keep running out of various alcohol.Overall, the stay was ok.We were used to staying at the Palace Resorts. Much better establishment.