Mercure Hanoi La Gare

Overall, I wasn't unhappy, but I wasn't entirely happy with my stay either. I would not stay again because there are better hotels for the same cost. I would only recommend this place if you absolutely prefer a European-style room with chic contemporary decor. There's not much hint of Vietnamese anywhere except for the receptionists wearing ao dai. Otherwise, I think the combination of having to PAY FOR INTERNET each day and the walls being very thin and traffic waking me up every day before dawn will make me go elsewhere. Pros: -good central location in Hanoi -clean, good room service -hot water -delicious breakfast -reception desk spoke good English -free shampoo/conditioner/soap -TV had good variety of channels Cons: -internet was NOT FREE except for in the lobby, which was ridiculous -lobby was small in the first place and not much place to sit except for a seat booth right by the elevator -the rooms were super tiny!!! I only had space to walk on both sides of the bed -the walls were thin and the streets were very noisy--woke me up at 5am in the morning every day -the shower faucet was very tricky to figure out (and I've traveled internationally quite a lot) and the water pressure wasn't very strong -everything in the wet bar was highly priced, moreso than you'd expect even in an American or European 4-star hotel

Hotel room was nice, with interesting colour schemes. Location was acceptable once you know where you are in the city. Internet charge was expensive.

The Hotel is relatively new and its amenities impeccable. I had two wonderful nights of good sleep due to its comfortable bed and sheets. Location is great especially for those travelling to Sapa as the Train Station is just a two minutes walk away. The Bathroom's glass shower is great for a single person or a newly wed but too open for older couple or friends staying together inspite of the roman blinds. I would recommend opaque film should be used instead. Nevertheless, I would definitely return to stay at this great hotel on my yearly trip to Hanoi.

Great hotel, brand new!! Good location, close to the old and French quater(walking distance) and reasonably priced.

I would like to compliment staff from the front office, room service and F&B outlet for being helpful, friendly and prompt response in providing service requested for. They made my stay at Hanoi a memorable one. I wish to single out all the front line service staff from the Front Office Manager, Front Office Service Staff and not forgetting the Bell Hops are fantastic! Please convey my compliments to them for their good service and my wishes that they continue to keep up the good service at Mecure!