The Catalina Hotel and Beach Club

Service and quality is very poor They take an extra charge on your credit card but you cannot charge anything to room ,so no reason to do this. I did not ask for all those products for sale in room so I don't want any charge except room

Hotel was terrible, it was more like a 2 star motel, I am not sure why its advertised as a 4 star hotel when we confirmed with the staff that it's a 3 1/2 star hotel; very misleading. The staff was amazing though! Extremely professional and helpful, we decided not stay because it was not up to our standards and they were very nice and completely understood.

The hotel room had an ant issue. When I came back to my room ants had covered my tooth brush and other personal items. I had to throw them all away. The valet shut off my car incorrectly and killed the battery. I would not recommend.

For some reason I thought this was on the beach side of Collins. It's not. It's a hotel that is trying to look hip and elegant, but trying a little too hard. It wasn't unpleasant, but a visit to the hotels on the beach really highlighted the difference. They are beach oasis shielded from the noise and ruckus of Collins Street. Catalina lives and breathes the noise of the street.

I would not recommend this hotel unless they do some serious renovation. The building is old, run down, and smells of Mildew and Mold. The rooms are dirty, and the walls are paper thin. I heard nothing but the people around me all night long. Not a single good nights sleep.

Their "free drink happy hour" as touted by this reservation service and the check-in clerk as "anything you want, as much as you want" became "just the white bar well (teq., gin, vod., rum) mixed with soda or juice when the bar staff came on. By the second (and subsequent nights) we could get only Rum at one bar location and only Teq. or gin at the other bar location. The mini fridge was jammed so full of their 800% markup beverages, that there was no room for anything that we wanted to place in the fridge (like leftovers). They charged me $15 at the pool bar for a small Mojito in a plastic cup, then acted insulted because I didn't offer a tip. Also, they did not replace the dirty glasses in the room from the first night. We had to use them over and over. Four star rating....PLEASE!

The room we were given was small and the lighting was terrible. The room did not have a closet, a dresser or a night stand, just a glass shelf on the wall and a small glass shelf between the beds. Lack of storage space and space in general made it VERY difficult to stay organized, or even walk around the room. The walls were thin and I could hear anyone in the hallway or anyone in the bathroom. At times I could hear our neighbors in the bathroom through the vent! The shower had no curtain, just a half glass wall which allowed the water to drip into the bathroom while you shower. The restaurant was on the expensive side and the food wasn't good. We ordered breakfast and the eggs were runny and the fruit and the juices were warm. However, the hotel beds were very comfortable. The free happy hour and rooftop pool were awesome. The hotel includes towels and 2 free beach chairs per room which was nice. The location was great too, close to Lincoln Rd and lots of shopping and dining options. Overall, the hotel is "ok" and most likely I would not stay there again.

Bell staff and parking folks were great. Front desk personnel need a lesson friendliness. We took advantage of a special [...] offer at the hotel. The room they showed us was horrible. It was small and smelled like a sewer. They said this was the only room available at the time, unless we wanted to UPGRADE for $50 per night. "Classic Bait and Switch" We upgraded to a king size bed and large flat panel television. I would not stay at this hotel again.

the 7-8 free drinks i had a rum and coke was upsetting they gave me cheap rum that gave me a headack

It was not what I expected. Yes the rooms were small but that is what I expected. It is very old and even the lobby and bar area is small. I got past that because that is what most of the hotels were in Miami - that I saw. However, the room that we got had no a/c. After having maintenance up 3 times I finally put my foot down and said either give me another room or I want to cancel. We got a room behind the bar (in the next building)and it was great! If I went back to Miami I don't think I would stay here again.