The Royal Hawaiian, A Luxury Collection Resort

Everything was great. Location, room etc... We only had one bad experience where one of the concierge staff was rude to my girlfriend. We ended up booking dinner reservations and a helicopter experience on our own for this reason.

The Royal Hawaiian is a beautiful Grand Hotel with excellent amenities and decor. Overall the staff was superb. The housekeeping however was average at best. Asked for towels to be replaced and received 2 small towels laid on bed leaving the wet, used ones in the tub,(same response both times we asked). Coffee service not replenished daily. To top it off we over slept the last day of our stay and had to quickly leave the room with luggage leaving our camera. When we called immediately upon our arrival home was told no camera was found in room. Don't think I would stay here again.

First time visitor to this property located in a central location in Waikiki. Staff is very attentive and the property is clean and inviting. Close to upscale shopping, restaurants and activities not to mention it's on the beach. I would go back to this property. The pink hotel!

Perfect location. The hotel staff couldn't be better. The only thing lacking here is beach security. For some reason the hotel decided it was a better policy to harass their guests when a beach theft took place than to install a few inexpensive security cameras.

Amazing location right on the beach, next to high end stores and shops and 4 star restaurants everywhere. Service was fantastic, just loved the beautiful old world feel to the hotel. A perfect spot for a romantic getaway, honeymoon or even families Mele Kalikimaka & Mahalo!

We checked in at 11:00 pm on a Friday night. They was 1 valet working and 1 front desk person. No "Aloha" spirit from either person. Excluding the housekeeper on the 5th floor, we felt most of the people that we dealt with there, hated their jobs! Our room was so small, and the bathroom was even smaller! Their excuse for everything is that they are a "historic" hotel. Their pool is so small that at first we thought it was the kiddie pool. I complained about my room immediately and they "quickly" got back to me 4 DAYS LATER! They sold me an upgraded room, which I did not get! They will tell you they are sorry, but are not empowered to help you in any way. After 4 days, they did offer to upgrade us to a suite...OVERLOOKING THE DRIVEWAY!!! I would not pay $150 per night for this place. Research all the hotels bad comments to see if there is a common theme...this one there is. I wish I would of looked more carefully!

Centrally located and right on the beach. Beautiful alternative to modern high-rise hotels.

Just steps away from the fun and frantic chaos of Waikiki Beach, the Royal Hawaiian is a soothing oasis out of the past. It's easy to imagine yourself back in 1927, in the days before cell phones and email and when the only interruption might be a letter from back home or a waiter delivering a refreshing Mai Tai as you sit in one of the big rocking chairs on the veranda facing the tranquil Royal Grove, And if you crave something a little more lively, the Sheraton Waikiki is just steps away with a younger, hipper clientele - not to mention a Peet's Coffee shop with great coffee and the freshest fruit cup imaginable for a light beach side breakfast.

Family Friendly Hotel! All the employees are helpful and always smiling. The location is ideal right on the beach and many attractions within walking distance. I highly recommend staying here! Next time I visit Hawaii, I will be staying at this resort.

The hotel was great and the staff were wonderful. Very kind and helpful. But I was very dissatisfied that the hotel would charge the guests for the lounge chairs and umbrellas and the hotel added much more umbrellas that goes almost all the way to the water, leaving no room for people to lay out. You are almost forced to rent the chairs. Charging guests to use chairs and umbrellas left me the impression the hotel is getting greedy. Even the staff made that comment!!