Crowne Plaza KANSAS CITY DOWNTOWN

The price is too high for the quality!? We were disappointed that now guests?have to pay $13.00 daily for parking!? The food, is also, way too expensive for the quality.We stay there because of the location---so close to the Municipal Auditorium.? Always before there has been a special rate for MIAA Basketball Tournament guests---not this year!

Hotel location was great for our trip. At check in, front desk was slow, then when we get room keys, to the top floor, the room was already occupied. We called front desk, after 15 minutes, they sent someone with keys to another room. He handed me the key cards and left immedietly. He did not tell us we were on another floor, nor did he assist us in any way. Other than this service , the hotel was fine.

Nice and close to the Power & Light District and a quick cab trip to the Country Club Plaza. However, rooms were noisy... could hear everything the next door neighbor was doing and could hear the elevators go up and down all day and night.

It was a fun time, bartender at hotel rather indifferent, service wise. Took exceptionally long to check in, but otherwise a nice place (Not overly clean....)

Party and relax

Great location for down town activities. Bar needs to stay open later though. Over all, not a bad hotel.

The room was probably the smallest one on the floor, but it had a great view of Power and light and downtown KC. Amenities were good but the bathroom lacked an exhaust fan. Also beware that parking is $15 per day, something not mentioned or included. But being within walking distance of the Sprint Center and Power and light are well worth it!

Close to downtown& right beside sprint center. Rooms need to be updated with more comfortable beds.

For the most part, the hotel was very clean and well kept. It has the potential for 5 Star ratings, but in order for that to take place, they need to start with great customer service. The rooms were very accommodating with my only complaint being how cramped and tight spaced the bathroom was. The only negative part to the experience would have to be the absence of Valet Parking as their parking garage was too full and Guest Services. When I called in the afternoon to check to see if it would be alright for me and my guest to have a late check in, Sherry was very rude and short with me on the phone. When I later called back for directions, she was once again rude and impatient with me as I was not familiar with the area and wanted to clarify where it was located. Overall, the rooms were more well kept than the Hilton President but just lacked the 5 Star treatment from staff.

I was there for a bachelorette party. The staff upgraded a couple rooms just so we could all stay in rooms next to each other which was perfect. We walked to the power and light district which was very close. Staff answered all questions and gave us information about where to go that night. I stayed at this same hotel 2 months ago for a conference and the only thing I would change is the parking situation. I didn't like having to park in the garage and pay.