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 Birmingham •1 Room
 Birmingham • 1 Room
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pentahotel Birmingham

4-star property
Ernest Street, Holloway Head, Birmingham, England 09 725 22 184
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3.9 out of 5
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See all 17 ebookers Reviews

"Hotel good but expensive breakfast, ( which we refused) " More

By a verified traveller on Tue 13 Jun 2023

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Standard Room (Penta)

Bed Count 1 Full Bed Maximum Occupancy 2 Max
€63* Per night/room 2 Jun - 3 Jun

Room (Penta Plus)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the breakfast at pentahotel Birmingham. During your stay, you're just a quick walk from O2 Academy Birmingham. Enjoy features like free WiFi in public areas and a free manager's reception, plus a restaurant.

  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Enjoy Modern European cuisine while dining at pentalounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests speak favourably about the area's walkability and the breakfast
  • Just a 4-minute walk from O2 Academy Birmingham and 4 minutes on foot from The Mailbox
  • Pets welcome for a fee

pentahotel Birmingham ratings based on 17 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for pentahotel Birmingham

Everyone (9) Couples (6) Family (3)
4 out of 5
Hotel good but expensive breakfast, ( which we refused)

Posted by on 13 Jun 2023

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Comment from Hotel Management

7 Aug 2023 by Karen

Thank you for taking the time to write a review on your experience at the Penta hotel Birmingham.I have taken on board your comments and will certainly discuss this with all of my team.Very best regardsKaren

5 out of 5
Good design and amenities .Nice bar and restaurant ,with great pool table. Gym is small but good equipment. Only issue was no water ,despite me requesting it.

Posted by , from Croydon on 23 Feb 2022

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5 out of 5

Posted by on 23 Nov 2021

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4 out of 5
I've stayed here a few times in recent years and always enjoyed my stay, but i was disappointed in the overall condition of the hotel this time. The rooms are looking a little tired now and in need of a face-lift.

Posted by on 4 Nov 2021

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Comment from Hotel Management

30 Nov 2021 by SK

Dear valued guest, Thank you for taking the time to review our Birmingham City Centre hotel, we're always pleased to receive feedback from our guests. Our team here work hard to provide great customer service to all of our guests and I do hope we can welcome you back again soon. Very best regards Sabrina

3 out of 5
Cheap prices, 10 minutes walk from new street station, but a basic hotel

Posted by on 28 Jan 2020

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Comment from Hotel Management

16 Jul 2020 by Katarina

Dear valued guest, Thank you for taking the time to review our Birmingham City Centre hotel, we're always pleased to receive feedback from our guests. Our team here work hard to provide great customer service to all of our guests and I do hope we can welcome you back again soon. Very best regards Katarina

5 out of 5
Our stay was lovely the hotel was clean and the decor was very unique. All staff were super helpful and I would 100% recommend staying at this hotel . It’s a short distance from the station, bullring and nightlife.

Posted by on 27 Jan 2020

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Comment from Hotel Management

16 Jul 2020 by Katarina

Dear Traveller, Thank you for the kind words following your stay with us here in Birmingham. I am pleased that you enjoyed your experience of pentahotels, it certainly is an exciting chain of hotels! I hope that we will see you back with us very soon. Very best regards Katarina

5 out of 5
Great location, very friendly and helpful staff. Extremely clean rooms and hotel overall. The buffet breakfast was to die for! A lot of veggie and vigan options. I highly recommend this hotel!

Posted by on 26 Jan 2020

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Comment from Hotel Management

16 Jul 2020 by Katarina

Dear Valued guest, Thank you for taking the time to share your experience of your stay with us here at pentahotel Birmingham. It was really good to hear that you enjoyed your stay with us, the team and I are always thankful of hearing that we have got things right! I hope that we will see you back again soon! Very best regards Katarina

5 out of 5

Posted by on 4 Dec 2019

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Comment from Hotel Management

22 Jul 2020 by Katarina

Dear valued guest, Thank you for taking the time to review our Birmingham City Centre hotel, we're always pleased to receive feedback from our guests. Our team here work hard to provide great customer service to all of our guests and I do hope we can welcome you back again soon. Very best regards Katarina

5 out of 5
Hotel is great, rooms are big, clean and spacious! Good quality bed and furniture. Shower and bathroom are a high standard. Only issue which is out of hotels control would be the area! Could do with some renovations. Hotel is close to all amenities and train station!

Posted by on 30 Oct 2019

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4 out of 5
Late check-out of 3pm on Sunday is amazing. Location good but roadside rooms a bit noisier with windows open. Not outstanding but for the price-point this really is a great find. Didn't eat so can't comment but not a bad little menu and not too badly priced from what I saw. Had a 'VIP' room which guaranteed the late check-out but I don't know if the rooms were any better as I didn't see the standard ones. But my room was top floor which is always a bonus for me because no thumping from above.

Posted by on 17 Oct 2019

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About the pentahotel Birmingham

Location Ernest Street, Holloway Head, Birmingham, England B1 1NS

Property Features

Pentahotel Birmingham offers its guests a 24-hour fitness centre and in-room fitness. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Event space at this hotel measures 3907 square feet (363 square metres) and includes a conference centre. A library, a terrace, and multilingual staff are also featured at the business-friendly pentahotel Birmingham. This 4-star Birmingham hotel is smoke free.

  • 1 building
  • 131 guestrooms or units
  • 8 levels
  • Conference rooms
  • 3907 sq ft of conference space
  • 363 sq. m of conference space
  • Built in 2009
  • Manager's reception (free)
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Library
  • Terrace
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Birmingham New Street Station (0.6 km / 0.4 mi)
  • Metro station: Grand Central Tram Stop (0.8 km / 0.5 mi)

Room Amenities

Pentahotel Birmingham offers 131 accommodations with coffee/tea makers and complimentary dressing gowns. Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, slippers, designer toiletries and complimentary toiletries. This Birmingham hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on request.

  • Separate bedroom
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Films for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (on request)
  • Hairdryer
  • Dressing gowns
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Heating
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard
  • In-room fitness
  • Toothbrush and toothpaste available

Food & Drink

The hotel hosts a free manager's reception daily.

Pentalounge – This restaurant specialises in Modern European cuisine and serves breakfast, lunch and dinner. A children's menu is available.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre and in-room fitness.

  • Health or beauty spa nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 25.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 20.00 per pet, per night
  • Pets cannot be left unattended Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

Tax ID - GB902661347

This property accepts credit cards, debit cards and mobile payments; cash is not accepted

Mobile payment options include: Apple Pay

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

Parties and events are allowed on site

Long-term renters welcome

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

All guests must show a valid ID.

This property has a strict no-smoking policy. Violators will be subject to penalties (EUR 250).

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). The tax ID number is GB902661347. This property accepts Visa, Mastercard, American Express, Diners Club, Barclaycard, debit cards, mobile payments and Apple Pay. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Parties and events are allowed on site. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • One child stays free
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Long-term renters welcome
  • Staffed front desk
  • Events/parties allowed
  • LGBTQ friendly
  • Smoke detector
  • Mobile payments
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Apple Pay
  • Property does not offer on-site COVID-19 testing
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on-site
  • Property is cleaned with disinfectant
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free - maximum age 2
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • State tax ID - GB902661347
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 48 hours
  • Online penalty collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 18 for adults and from GBP 9 for children
  • Pet fee: GBP 20.00 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 15 (subject to availability)
  • Rollaway bed fee: GBP 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Birmingham pentahotel
  • pentahotel Birmingham
  • pentahotel Hotel Birmingham
  • Ramada Encore Birmingham City Hotel Birmingham
  • pentahotel Birmingham Hotel
  • pentahotel Birmingham Hotel
  • pentahotel Birmingham Birmingham
  • pentahotel Birmingham Hotel Birmingham

You should know

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.