31.1.2024 Swissôtel Tallinn
Dear Eeva, Thank you for your honest review. We apologize for the experience not matching your expectations and your feedback about the TV and the air-conditioner is very much appreciated. We hope to welcome you back again and show you actions we took from your commentaries. Kind regards, Gilles Felgen Swissôtel Tallinn General Manager
31.1.2024 Swissôtel Tallinn
Dear Tero,Thank you for taking the time to share your feedback with us!We sincerely apologize for the inconvenience you experienced with our sauna not working properly. We understand how important it is to have a reliable and enjoyable facility, and we deeply regret any frustration this may have caused.We hope to welcome you again in Swissotel Tallinn!Kind regards, Gilles Felgen Swissôtel Tallinn General Manager
31.1.2024 Swissôtel Tallinn
Dear Tuomas,Thank you for the lovely rating and we hope to welcome you back to Swissôtel Tallinn soon! Kind regards, Gilles Felgen Swissôtel Tallinn General Manager
7.12.2023 Gilles Felgen
Dear Seppo, Thank you for taking the time to leave a review of your recent stay at Swissotel Tallinn. We appreciate your feedback and are sorry to hear that you experienced difficulties with our parking lot.We apologize for any confusion regarding the location of our parking lot. We do have information on our website about the location, however, we understand that this may not have been clear enough. We will work to improve the instructions and ensure that they are more easily accessible for our guests.Thank you again for bringing this to our attention and we hope to have the opportunity to welcome you back in the future.Best regards,Gilles FelgenSwissotel Tallinn General Manager
6.6.2023 Gilles Felgen
Dear Johanna, Thank you for taking the time to share your rating with us. We hope to welcome you back to Swissôtel Tallinn very soon! Kind regards, Gilles Felgen Swissôtel Tallinn General Manager