6/10 Okay
HEATHER
28 Aug 2025
No Longer Luxury! Tired and Scrimp on costs
This used to be a beautiful hotel that we recommended but is now very tired and clearly struggling due to going into administration in 2022 and acquired by Danesfield Hotel and Resorts Ltd.
We booked a Deluxe room that should have had a Four Poster bed or Access to Terrace - Room 308 has neither. (It does have a Half Tester Headboard which is not a 4 Poster).
There is no lift as it doesn't work, when I asked how long it had been out of order I was told 3 years! We were on the 2nd/3rd floor (or 2.5 flights of stairs) so whilst I embrace exercise this was not appreciated after my room neither had a 4 poster bed or Terrace Access.
The reason we booked was for a wedding anniversary as we got married at Danesfield House. We are repeat customers and have stayed many times before. Sadly this will most likely be our last stay until the hotel has undergone some serious repair & maintenance.
The staff were polite but not many around and you can tell the hotel has undergone serious cost cutting exercises so its no longer a luxury hotel. Such a shame as it could be amazing if initiative was applied and tweaks were made which wouldn't cost that much if anything.
The food was OK, however, we Paid for an Afternoon Tea/Picnic with a bottle of Champagne and was given a bottle of English Sparkling wine... Definitely not Champagne as advised so this was very misleading as was our room and scrimping on costs.
LOYAL RETURNING CUSTOMERS LOST AND WILL NO LONGER RECOMMEND TO FRIENDS
HEATHER
Stayed 1 night in Aug 2025






























