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Pullman Rotorua

5.0 star property

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Photo gallery for Pullman Rotorua

Front of property – evening/night
Superior Room, 1 King Bed, Lake View | Premium bedding, down duvets, minibar, in-room safe
Al fresco dining
Premium bedding, down duvets, minibar, in-room safe
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
1135 Arawa St, Rotorua, 3010
  • Place, Eat Street
    ‪2 min walk‬
  • Place, Polynesian Spa
    ‪8 min walk‬
  • Place, Rotorua Central Mall
    ‪8 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪10 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, City View

Premium bedding, down duvets, minibar, in-room safe

Superior Room, 1 King Bed, City View

8.8 out of 10
Excellent
(30 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Lake View

Premium bedding, down duvets, minibar, in-room safe

Superior Room, 1 King Bed, Lake View

9.8 out of 10
Exceptional
(12 reviews)
  • Lake view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, City View

Superior Room, 2 Queen Beds, City View | Premium bedding, down duvets, minibar, in-room safe

Superior Room, 2 Queen Beds, City View

8.8 out of 10
Excellent
(16 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed, City View

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lake View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed, Lake View

8.8 out of 10
Excellent
(12 reviews)
  • Lake view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, City View

Premium bedding, down duvets, minibar, in-room safe

Superior Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View (Deluxe)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed, City View (Deluxe)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lake View (Deluxe)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed, Lake View (Deluxe)

  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Lake View

Premium bedding, down duvets, minibar, in-room safe

Executive Suite, 1 King Bed, Lake View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

About this property

Pullman Rotorua

Along with a restaurant, this smoke-free hotel has a fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, valet parking, coffee/tea in a common area and 24-hour room service are on-site. Housekeeping is available on request.
Pullman Rotorua offers 130 air-conditioned accommodations with minibars and a safe. This individually decorated and furnished accommodation includes dining tables. Beds feature down duvets and premium bedding. 49-inch Smart televisions come with premium digital channels and pay-per-view films.

Rooms have partially open bathrooms. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries. This Rotorua hotel provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Pullman Rotorua. During your stay, you're just a quick walk from Rotorua i-SITE Visitor Centre. Free WiFi in public areas, a restaurant and a gym are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym and bicycles to rent
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 3-minute walk from Government Gardens and 9 minutes on foot from Rotorua Central Mall
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 1227 square feet (114 square metres) and includes conference space. A fitness centre, multilingual staff, and coffee/tea in common area are also featured at the luxury Pullman Rotorua. For a fee, parking is available.

This 5-star Rotorua hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:30 AM.
Barrel & Co Bar and Grill – On-site steakhouse. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered valet parking on site (NZD 59 per day; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: NZD 49 for adults and NZD 25 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Barrel & Co Bar and Grill

Things to do

  • Bicycle rentals
  • Gym

Family friendly

  • Dining table
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 1,227 square feet of conference space
  • 4 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways (130 centimetre high)
  • Lift (150 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2019
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch smart TV with premium digital channels
  • MP3 dock
  • Pay films
  • Streaming services

Food and drink

  • 24-hour room service
  • Dining table
  • Electric kettle
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 150.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately NZD 49 for adults and from NZD 25 for children
  • Valet parking fee: NZD 59 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 150.0 per night
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Pullman Rotorua Hotel
Pullman Rotorua Rotorua
Pullman Rotorua Hotel Rotorua
Pullman Rotorua (Opening January 2020)

Pullman Rotorua Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 278 out of 497 reviews
Rating 8 - Good. 121 out of 497 reviews
Rating 6 - Okay. 55 out of 497 reviews
Rating 4 - Poor. 29 out of 497 reviews
Rating 2 - Terrible. 14 out of 497 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and tidy, and well looked after.
Stayed 1 night in Nov 2025

10/10 Excellent

GARY

Stayed 1 night in Nov 2025

8/10 Good

Doris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Large well located hotel. Pleasant staff.
Stayed 3 nights in Nov 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good room with great view. Smart hotel entrance. E-bikes available to hire directly from the hotel. Well located for foodies and for access to the Polynesian Spa.
Stayed 2 nights in Nov 2025

10/10 Excellent

Cian

Room was dark and toilet had a gap in the ceiling. Staff came into the room twice during the morning even though we had extended
Stayed 1 night in Oct 2025

10/10 Excellent

Laura

Stayed 1 night in Oct 2025

10/10 Excellent

sebastian

Stayed 2 nights in Oct 2025

6/10 Okay

Dean

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were incredible, really appreciate all of their hsrd work. The room was disappointing for what we paid, bed wasnt really a king-size like we booked, shower smelt like mould, the toilet walls and is in full view of the rest of the room (gross!), the room had very poor lighting and we could hardly see anything even with all the lights on. No ammenities. The food was always cold each morning.
Stayed 4 nights in Oct 2025

8/10 Good

Steve

Stayed 1 night in Oct 2025

8/10 Good

Adrian, Auckland CBD

Travelled with partner
Liked: Staff & service
While I pay quite a significant of money, I do not expect the toilet and the bathroom to be apart the inside of the room. Both my partner and I find it weird that while doing No.2, the rest of the room could smell it..... it's awkward.
Stayed 2 nights in Oct 2025

8/10 Good

Lyndsay

Stayed 2 nights in Sep 2025

8/10 Good

Dane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, probably best hotel in Rotorua. Love the milk on tap. Nice gym, excellent TVs that aren't locked down like other hotels. Negatives - valet parking is so expensive that it sits empty, bed not super comfortable, and the lighting setup is bizarre. Can't turn on bathroom light separately to bedroom light, so you'll wake people up.
Stayed 3 nights in Oct 2025

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
All good!
Stayed 2 nights in Sep 2025

10/10 Excellent

Si Hien

Stayed 1 night in Sep 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful. Clean. Beautiful gardens
Stayed 1 night in Sep 2025

8/10 Good

Patricia

Stayed 1 night in Sep 2025

6/10 Okay

Haohua

Travelled with family and small children
Disliked: Amenities
In general, the room is tidy but not clean. Shower head is rusted. Hair dryer test is expired over 18 months, don’t feel safe for the kids to use it. No drinking water supply in hotel room, very inconvenient to walk to lobby to get water. Feel over priced for the condition of the hotel room facilities and cleanness.
Stayed 1 night in Sep 2025

8/10 Good

Lance

Great location and spacious rooms
Stayed 1 night in Sep 2025

10/10 Excellent

Alissa

Stayed 2 nights in Sep 2025

10/10 Excellent

yuan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Esley

Stayed 1 night in Aug 2025

10/10 Excellent

Tianlu

Liked: Staff & service, amenities, property conditions & facilities
Would love to stay there again, thank you for your hospitality
Stayed 2 nights in Aug 2025

6/10 Okay

Brendon

Liked: Cleanliness
Stayed 1 night in Aug 2025

6/10 Okay

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large room with no storage other than a very small wardrobe. No draws enabling a suitcases to be unloaded. Comfortable and clean but dark with very little lighting. No movie channels just free to air. Aircon was very good and quiet. We considered room was built for wheel chair access.
Stayed 3 nights in Aug 2025