4/10 Poor
Gerrill
Travelled with pets, Travelled with partner
13 Mar 2025
Disliked: Staff & service, amenities, property conditions & facilities
The primary reason we chose this hotel is because it has security cameras in the parking lot. During our stay my car was damaged while parked in the lot. After calling the police to file a report and they were told the cameras are non working decorations. When I approached the staff and told them I felt I was deceived by a false sense of security. The desk clerk unpleasantly told me there was a sign stating that parking was at the guests own risk. No such sign was posted and after she could not show me the sign she said it must have been damaged during a storm. I asked if we could be compensated for the inconvenience and she said absolutely not and that she didn’t hit my car! She was extremely insistent that the hotel would NOT assume responsibility. When I questioned why the cameras didn’t work she gave me an excuse that they didn’t function at that end of the building because during renovations they were disabled. This hotel has NOT been renovated recently. Furthermore the property is in disrepair; elevator was dirty with broken lights and improperly closing doors. When using the hotel near the elevator entrance we were met with the strong smell of marijuana smoke. It was strongest near the Staff Only area which leads me to believe it was NOT another guest especially since this is a Non smoking property. Also our room was NOT serviced any of the days during our stay. There was black mold in the shower too. Due to safety and security issues I would NOT recommend