6/10 Okay
Julie
Travelled with family
31 Aug 2025
While they were friendly, the front desk was very disorganized and unprofessional. Wrong room, only after consulting with management were they able to move us to the type of room we had reserved and paid for in advance. No apologies for inconvenience and acted as though we should be grateful. (It's not an upgrade if you've paid for it.)
Maintenance and cleaning staff were active and pleasant - best part of the organization.
But in the late night, a maintenance worker had been dispatched to our room. He didn't announce who he was before attempting to open our door. Scary!
When I called to ensure that it wasn't just a stranger who tried to enter our room, I was told the fellow had been sent to a room a few doors down. Again, no responsibility for the misstep.
Julie
Stayed 2 nights in Aug 2025

















