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Sonder The Voyage

3.5 star property

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Photo gallery for Sonder The Voyage

Exterior
Room, 1 Queen Bed | 1 bedroom, individually furnished
Land view from property
Lobby
City view from property

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
13-17 Norfolk Square, London, England, W2 1RU
  • Hyde Park
    ‪6 min walk‬
  • Marble Arch
    ‪16 min walk‬
  • Oxford Street
    ‪4 min drive‬
  • London (LHR-Heathrow)
    ‪48 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | 1 bedroom, individually furnished

Superior Room, 1 King Bed

  • 17 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room, 1 Single Bed

Single Room, 1 Single Bed | 1 bedroom, individually furnished

Single Room, 1 Single Bed

  • 6 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Junior Room, 1 Double Bed

Junior Room, 1 Double Bed | 1 bedroom, individually furnished

Junior Room, 1 Double Bed

  • 8 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | 1 bedroom, individually furnished

Superior Room, 1 Queen Bed

  • 11 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, No View

Room, 1 Queen Bed | 1 bedroom, individually furnished

Room, 1 Queen Bed, No View

  • 12 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | 1 bedroom, individually furnished

Room, 1 Queen Bed

  • 10 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

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Exterior

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  • Air conditioning
4.4 out of 5, Excellent, (393)
The price is €231
for 1 room
includes taxes & fees
25 May - 26 May
Sonder The Henry

About this property

Entire place

You'll have the entire place to yourself and will only share it with other guests in your party.

Sonder The Voyage

Art Deco hotel in London with a 24-hour front desk
Concierge services, a 24-hour front desk and free Wi-Fi in public areas are available at this smoke-free hotel. Housekeeping is available on request.
Sonder The Voyage offers 55 air-conditioned accommodations with coffee/tea makers and designer toiletries. Each accommodation is individually furnished. 42-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Housekeeping is provided on request.
Our customers tell us that they can't get enough of the helpful staff at Sonder The Voyage. During your stay, you're just a quick walk from Hyde Park. Features include free WiFi in public areas and concierge services.
  • Free Wi-Fi in some public areas
  • Services include a concierge and luggage storage
  • Within a 10-minute walk of Hyde Park and Kensington Gardens
Sonder The Voyage offers its guests concierge services. Public spaces have free WiFi.

This Art Deco London hotel is smoke free.

Languages

English, French, Spanish

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests will receive an email 72 hours before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Guests are required to download the property's Sonder mobile app before check-in

Access methods

Access code, staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Housekeeping is available for an additional fee and varies based on length of stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 72 hours before arrival with check-in information and an access code. Front desk staff will greet guests on arrival at the property. Guests are required to download the property's Sonder mobile app before check-in.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sonder The Voyage Hotel
Sonder The Voyage London
Sonder The Voyage Hotel London

Sonder The Voyage Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 41 out of 106 reviews
Rating 8 - Good. 34 out of 106 reviews
Rating 6 - Okay. 15 out of 106 reviews
Rating 4 - Poor. 7 out of 106 reviews
Rating 2 - Terrible. 9 out of 106 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Harriet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly & Helpful Reception

Very convenient location for Paddington, friendly and helpful front desk with lockers to leave luggage. The lift only goes to the 2nd floor and stairs to top are steep, narrow and awkward for carrying bags - may not suit if not very mobile. Room was compact but clean, bed comfortable, large shower room but pressure poor. Good value for London and would stay again.
Stayed 2 nights in Jan 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

RACHAEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The rooms are pretty small if you have 2 pax. With our luggages we could barely walk around. But location was great and the room was clean.
Stayed 3 nights in Nov 2024

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location

Loved our stay at Sonder, staff were all very helpful special mention to the lovely Niko who assisted us with our luggage. Perfect location, easy access to public transport with Paddington station a few minutes walk away and buses close by. Room nice and clean newly renovated. Would definitely stay again thank you
Stayed 6 nights in Nov 2024

8/10 Good

beatriz

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is minutes away from the train station. Making it convenient . Rooms are small but typical in Europe. Bed was cozy and staff was great!
Stayed 5 nights in Nov 2024

10/10 Excellent

Nigel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

2/10 Terrible

Shagufta

Stayed 1 night in Sep 2024

8/10 Good

Perri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location only a couple mins, easy flat walk to Paddington station. We had a king bed located on the ground floor which concerned us at first but the street was mostly quiet so sleep was generally fine (could be noisy when people were arriving/leaving as you’re right beside the main desk so avoid if this is irritating). Bed was very comfortable, coffee machine supplied was much appreciated! Room was very clean, though a couple of minor maintenance issues could be tended to easily (mirror light not working, drape unhooked on one side allowing light in, spout of tap diffuser needed replacing as water sprays everywhere). Staff were lovely and friendly and initially we were happy to rate 5 stars until the last night when we were woken at 3am by the young guy at the desk on the phone. He continued for an hour on speaker phone until we had enough and my husband went out to ask him to keep it down. He did, slightly, but continued on and then started playing games/watching YouTube (?). Really rude and affected our day as we flew to another country exhausted. Aside from this staff member rate would recommend Sonder
Stayed 3 nights in Sep 2024

4/10 Poor

Olivia

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Not a hotel, false advertisement. The room is so small you can’t even comfortably have luggage in the room. Shower and hair dryer broken. Wouldn’t come back or recommend. Luckily we only stayed 1 night, but this is not an actual hotel so this should be advertised. There was no real check in/check out.
Stayed 1 night in Sep 2024

4/10 Poor

Alasdair

Disliked: Staff & service
Stayed 3 nights in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

J, Weston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Tidy hotel and nice staff. I would definitely stay again!
Stayed 2 nights in Sep 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Small but very comfortable room. Staff very nice. Would book again.
Stayed 1 night in Sep 2024

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The location is convenient for sightseeing, with Paddington station a block away and plenty of restaurants and coffee shops around. The hotel itself is decently renovated but in an old cramped building. Slow elevator, narrow corridors, and no amenities or common spaces beyond reception. The room was very small but well kept. It was a little awkward to share a room because the bathroom is just behind a glass divider instead of a separate room, offering little privacy. The app never worked for unlocking the front door so I had to use the key code every time, and neither the app or code worked for the room door but I was promptly given a physical key by the staff. Overall, you get what you pay for - this is a good option if you need a clean and reasonable place in central London, and don’t plan on spending much time in the room.
Stayed 4 nights in Sep 2024

2/10 Terrible

Ankur

Travelled with partner
Disliked: Staff & service, property conditions & facilities
no space in the room dirty no aircon
Stayed 5 nights in Sep 2024

2/10 Terrible

Jason

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Avoid at all costs, pictures are completely misleading, upon arrival to my shoebox of a room I had to clear out the fridge as someone’s food was still in it, there was paint falling off the walls, the bathroom sink was stained, there was yellowing on the walls, the air con puffing out dust when turned on as it clearly hadnt been cleaned in a long time, the radiator thermostat fell off so when the heating was put on in the building full blast I couldn’t turn the radiator off, having your room convert to a sauna was an experience. I burned myself trying to fix it because there was no one on site maintenance wise to do so, then to top it off there was no hot water on the last night. Several guests complained about their rooms but couldn’t be relocated, our friend staying in a separate room left to stay in another hotel. The front desk staff were nice but that being the only positive from a £750 stay feels like I have been robbed, when notified off the above they have taken it as “additional learning”
Stayed 5 nights in Sep 2024

8/10 Good

Jack, Mount Warrigal

Liked: Staff & service, amenities
Overall, not a bad stay. Room had a peculiar smell though and the fridge didn’t work.
Stayed 7 nights in Sep 2024

8/10 Good

Gabriel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Lovely place. For two adults the room was a tight fit. The bathroom was built into the room which takes up a bit of space. The bed was also rock hard and with pillows that were super flat. THAT SAID the staff were lovely when we saw them and the location is great. I would qualify this as a “do it yourself” type hotel. If you are looking for room service, etc, you probably want to look to a larger hotel. But location and for the price it was great. (But seriously, prepare your back for that mattress.)
Stayed 4 nights in Aug 2024

8/10 Good

ghassan, burr ridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and friendly staff but, very small room
Stayed 2 nights in Aug 2024

10/10 Excellent

Huaqing

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern style check in and just use pass code. Bed is comfortable
Stayed 1 night in Aug 2024

10/10 Excellent

Rebecca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value(for London).Clean,modern. Good location

Check in and access is simple with the access codes. There is a front desk with helpful staff. My room was on the 4th floor. clean and modern. Very small room, some might say ‘cosy’. However it was very well equipped with fridge, coffee machine, hairdryer. Lots of outlets and usb charging points. The shower had great pressure. The shampoo/conditioner supplied was good quality and smelt great. The hotel is very close to Paddington station with multiple restaurants, cafes, bars within one block. I would stay at the Sonder again.
Stayed 2 nights in Jul 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor room

Basement room for a Gold Member. Amazing
Stayed 2 nights in Jun 2024

2/10 Terrible

Kristen

Disliked: Staff & service, property conditions & facilities
Avoid this hotel. The heat was broken in our room, so they moved us to a room where the heat worked but the shower didn’t drain and was unusable. It took four days to fix (4/5ths of our stay without a functioning shower!) The hotel would not give us a refund or reduction in the rate. Total crap. Never going back.
Stayed 5 nights in May 2024

10/10 Excellent

Claire

Liked: Staff & service, property conditions & facilities
Good stay
Stayed 5 nights in May 2024