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Crown Spa Hotel Scarborough by Compass Hospitality

Property class: 4

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Photo gallery for Crown Spa Hotel Scarborough by Compass Hospitality

Exterior
Daily English breakfast (GBP 14.95 per person)
In-room safe, desk, iron/ironing board, free WiFi
Indoor spa tub
Deluxe Double or Twin Room, Sea View | Living area | Flat-screen TV

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
The Esplanade, Scarborough, England, YO11 2AG
  • Place, South Bay Beach
    ‪1 min walk‬
  • Place, Scarborough Spa
    ‪3 min walk‬
  • Place, North Bay Beach
    ‪18 min walk‬

Room options

View all photos for Standard Double Room

In-room safe, desk, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2

View all photos for Executive Double Room

In-room safe, desk, iron/ironing board, free WiFi

Executive Double Room

  • Sleeps 2

View all photos for Standard Double Room, Sea View

In-room safe, desk, iron/ironing board, free WiFi

Standard Double Room, Sea View

  • Sleeps 2

View all photos for Superior Double or Twin Room

In-room safe, desk, iron/ironing board, free WiFi

Superior Double or Twin Room

  • Sleeps 2

View all photos for Superior Double Room

In-room safe, desk, iron/ironing board, free WiFi

Superior Double Room

  • Sleeps 2

View all photos for Superior Double or Twin Room, Sea View

In-room safe, desk, iron/ironing board, free WiFi

Superior Double or Twin Room, Sea View

  • Sleeps 2

View all photos for Standard Double Room

In-room safe, desk, iron/ironing board, free WiFi

Standard Double Room

8.2 out of 10
Very good
(50 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

In-room safe, desk, iron/ironing board, free WiFi

Superior Double Room

8.8 out of 10
Excellent
(13 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double or Twin Room

In-room safe, desk, iron/ironing board, free WiFi

Superior Double or Twin Room

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Double Room, Sea View

In-room safe, desk, iron/ironing board, free WiFi

Standard Double Room, Sea View

7.6 out of 10
Good
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

In-room safe, desk, iron/ironing board, free WiFi

Executive Double Room

8.8 out of 10
Excellent
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room, Sea View

Executive Double Room, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Executive Double Room, Sea View

7.6 out of 10
Good
(4 reviews)
  • Beach view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double or Twin Room, Sea View

Deluxe Double or Twin Room, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double or Twin Room, Sea View

8.0 out of 10
Very good
(3 reviews)
  • Beach view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Family Double or Twin Room, Annex Building

Family Double or Twin Room, Annex Building | In-room safe, desk, iron/ironing board, free WiFi

Family Double or Twin Room, Annex Building

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Double or Twin Room, Sea View

In-room safe, desk, iron/ironing board, free WiFi

Superior Double or Twin Room, Sea View

7.6 out of 10
Good
(13 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Single Room

Standard Single Room | In-room safe, desk, iron/ironing board, free WiFi

Standard Single Room

7.8 out of 10
Good
(8 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Double or Twin Room, Sea View

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double or Twin Room, Sea View

  • Sleeps 2

View all photos for Executive Double Room, Sea View

In-room safe, desk, iron/ironing board, free WiFi

Executive Double Room, Sea View

  • Sleeps 2

View all photos for Family Double or Twin Room, Annex Building

In-room safe, desk, iron/ironing board, free WiFi

Family Double or Twin Room, Annex Building

  • Sleeps 3

View all photos for Standard Single Room

In-room safe, desk, iron/ironing board, free WiFi

Standard Single Room

  • Sleeps 1

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About this property

Crown Spa Hotel Scarborough by Compass Hospitality

Spend the day relaxing on the beach or pampering yourself at Crown Spa Hotel Scarborough by Compass Hospitality's full-service spa.
Crown Spa Hotel Scarborough by Compass Hospitality offers 115 accommodations with a safe and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Crown Spa. Services include facials, body wraps, body scrubs and body treatments. Guests under 16 years old are not allowed in the spa.
Our customers tell us they can't get enough of Crown Spa Hotel Scarborough by Compass Hospitality's great location. During your stay, you're just a quick walk from Rotunda Museum. Features include free WiFi in public areas, plus a full-service spa and an indoor pool.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to body treatments, body wraps or facials at Crown Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the location and the clean guestrooms
  • Just a 4-minute drive from Scarborough Open Air Theatre and 9 minutes from North York Moors National Park
  • Pets welcome for a fee (restrictions apply)
Crown Spa Hotel Scarborough by Compass Hospitality offers its guests a full-service spa, an indoor pool, and a hot tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

There are 7 meeting rooms available. A fitness centre, a sauna, and spa services are also featured at the business-friendly Crown Spa Hotel Scarborough by Compass Hospitality. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Scarborough hotel.

For a fee, guests can enjoy English breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 10:30 AM.
Taste Restaurant – This fine-dining restaurant serves breakfast, lunch and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 5 per day)
  • Street parking available
  • Parking on site (GBP 15 per night)
  • Limited on-site self parking

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 14.95 for adults and GBP 9.95 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Taste Restaurant

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms

Outdoors

  • Barbecue grill
  • On the beach
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Prenatal massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Built in 1845
  • Designated smoking areas (fines apply)

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 AM please contact the property in advance using the information on the booking confirmation
Guests should be aware that 1 cat and 1 dog reside at this property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night, plus a deposit of GBP 50 per stay
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of GBP 50 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 14.95 for adults and from GBP 9.95 for children
  • Self-parking fee: GBP 15 per night
  • Nearby parking fee: GBP 5 per day (1 ft away)
  • Pet deposit: GBP 50 per stay
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Guests arriving after 9:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Guests should know that 1 cat and 1 dog live at this property.
This property has a strict no-smoking policy. Violators will be subject to penalties of GBP 250.
Property Registration Number 05857284
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Crown Hotel Spa
Crown Spa
Crown Spa Hotel Scarborough by Compass Hospitality Hotel
Crown Spa Hotel Scarborough
Crown Spa Scarborough
Scarborough Hotel Crown
The Crown Hotel Scarborough
Crown Spa Hotel Scarborough by Compass Hospitality Scarborough

Crown Spa Hotel Scarborough by Compass Hospitality Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 399 out of 1005 reviews
Rating 8 - Good. 290 out of 1005 reviews
Rating 6 - Okay. 188 out of 1005 reviews
Rating 4 - Poor. 85 out of 1005 reviews
Rating 2 - Terrible. 43 out of 1005 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Venita

Travelled with family
Liked: Cleanliness, amenities
116room has lovely new decor but 114 looks tired with old traditional furniture in it which should be got rid of as it brings the whole feel of the room down and with the size of the room I think a bigger bed would make a good statement in there .. breakfast was ok but more seeds and fruit would be nice .
Stayed 3 nights in Jan 2026

10/10 Excellent

A

Stayed 5 nights in Jan 2026

4/10 Poor

tracy

Travelled with family
To whom this may concern, I am writing to let you know of my experience whilst staying at your hotel and my concerns. I booked a twin room and on entering the room the bed was a double which I had to go to reception and advise that this had not been done . The receptionist said she would get this sorted . Sometime later a young man came from the restaurant to make the bed up and he did say that the hotel is short staffed. This I thought was bad communication from the staff that the bed wasn't made up which I found it to be an inconvenience to myself and having to interrupt a member of staff in the restaurant. The television was absolutely awful to watch as the signal was dreadful and I could see that people had been trying to move the aerial because of the marks on the wall . Room service was absolutely terrible as I had to call down to get someone up to sort my room . The lady that arrived said she was running behind as she had 3 floors to do surely this is a staffing problem yet again . Wanted to order cocktails on New Year's Eve however the girl behind the bar said the person that does them isn't in and she said that she didn't know how to do them nor the other people. It was New Year's Eve I couldn't believe that they were no staff member to attend to this . Yet again a staff problem. The worst part of my stay was parking my car . I had paid for reserved parking. I had gone out on New Year's Eve and on my return to the car park all the spaces had been taken .
Stayed 4 nights in Dec 2025

6/10 Okay

Paul

Liked: Cleanliness, amenities
The hotel was nice, but needs improving in some areas. The room had nice fittings, but the bathroom window needed replacing. The sauna and steam room area has a very "seedy" feeling, with almost no lighting meaning you risk sitting on someone. The sound of passionate kissing in the darkness when you're trying to relax is quite off-putting too! The pool was quite cold, and the hot-tub wasn't as hot as you'd expect. The gym is very well equipped, although quite confusing due to how it's split across many rooms in the basement. The shower needed urgent attention, going from freezing to burning your skin with a slight movement of the tap, it was impossible to get it to a comfortable temperature. The buffet breakfast was well stocked, but a fairly poor quality. As someone sensitive to caffeine, I get annoyed when I get directed to the cheap packets of instant next to the fancy bean to cup coffee machines in the breakfast area. I raised this feedback with reception who showed no interest whatsoever.
Stayed 1 night in Dec 2025

2/10 Terrible

Roy

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room was very neglected, both room & bathroom windows wouldn't fully shut so constant noise & cold draughty room, bathroom door didn't fully close so not much privacy, we booked purely for the spa facilities as my partner is disabled so this would have been ideal but when we checked in we were told the spa facilities weren't available until the 2nd of Jan , we were very disappointed by this & weren't even in a position to cancel our stay because we would have lost our full payments, we did get complimentary breakfasts but the food was so greasy & bacon was so fatty , over cooked infact it was that bad its debatable if it was fit for human consumption, the prices they charged us i think it was a very poor situation, we complained on our way out to reception but weve not had any communication from the management, on a plus the staff tried their best.
Window won't go any lower to lock it
Window won't go any lower to lock it or shut it, very draughty
Door & frame are not the same shape so the bathroom door doesn't shut
Stayed 2 nights in Dec 2025

6/10 Okay

N

Liked: Amenities
Disliked: Staff & service
Exceptionally poor stay at a place we’d stayed at several times before. The room was tired to the point it shouldn’t even be given to guests in its current state. Upon attempting to check in there were two staff members talking amongst themselves meaning we were stood with heavy bags for several minutes until they wrapped up their conversation. When discussing parking the receptionist didn’t know whether there would be an attendant checking or not so I decided to be safe and immediately put the disc in the car. The parking disc used to be adequate but you now also need to pay £5 for two days parking however it didn’t even cover 48 hours. Got to the room and upon opening the drawers there was a half eaten pizza in one of them. I went down to reception to give them the food remnants and inform them of this and was told sorry housekeeping must have missed it. I was really surprised considering it was the same person we had just checked in with 5 minutes previously did not offer any kind of gesture of apology. There were brown stains on the ceiling from previous leakage, the wallpaper was peeling, the tv did not work on several channels and the room above us were talking at such a volume it was practically shouting until gone midnight. The extractor fan in the bathroom was thick with dust and when wiping up water from the bathroom floor the towel turned brown.
Stayed 2 nights in Jan 2026

6/10 Okay

Denise

We had no heating for three hours, the fridge had not been emptied from previous guests, the kettle still had water in it. We booked this hotel for the pool it was closed because it was New Year’s Day . The hot chocolate was cold from the bar will not be staying again. We never even got a free drink for the pool closed. Management need a shake up !
Stayed 1 night in Jan 2026

10/10 Excellent

Tracey

Stayed 1 night in Dec 2025

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Smelly macerator
Stayed 1 night in Dec 2025

6/10 Okay

Rebecca

Travelled with partner
Liked: Amenities
Our room was very tired and shabby with efforts made to modernise but not done sympathetically with the beautiful building. The bed didn’t fit the space of the headboard and had a gap between it and the wall that the pillows drop down. Also 2 beds joined together which is uncomfortable with a ridge down the middle, a straight forward double bed would solve all of those issues. Our room was directly above the lobby and unfortunately we were woken before 6am both mornings by the staff moving furniture and having loud conversations. Breakfast was poor quality with cheap cash and carry eggs, bread, juice and sausage, we didn’t feel it was value for money. The staff were very friendly and the spa made up for the overall tiredness of the decor but it would be nice to see a modern but traditional refurbishment of the hotel annd perhaps more local sourcing of produce and we would happily return.
Stayed 2 nights in Dec 2025

10/10 Excellent

Rebecca

Stayed 2 nights in Dec 2025

6/10 Okay

Kathryn

Ok, but there are better options in Scarbs.
Stayed 2 nights in Oct 2025

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location overlooking the sea, staff in the hotel were great
Stayed 2 nights in Oct 2025

6/10 Okay

Fiona

Travelled with group
Liked: Cleanliness, staff & service, amenities
Not enough staff so service was poor, however the staff there were very friendly. The food was good but not a wide variety. The spa was very nice
Stayed 2 nights in Dec 2025

8/10 Good

Richard

Business traveller
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Staff were great hotel is a bit tired.
Stayed 1 night in Dec 2025

8/10 Good

Stuart

Liked: Cleanliness, staff & service, amenities
Clean, warm room
Stayed 1 night in Nov 2025

8/10 Good

MANDY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for us
Stayed 2 nights in Nov 2025

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Yes
Stayed 2 nights in Nov 2025

2/10 Terrible

Gavin

Liked: Amenities
Disliked: Cleanliness, staff & service
Half broken curtain, hanging down, ripped duvet, non flushing toilet, cold shower. Rude receptionist… should I continue?
Stayed 1 night in Nov 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
Perfect 👌
Stayed 1 night in Nov 2025

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities
We stayed Saturday to Sunday in November. Bathroom was a wet room with a shower and a large bath. Fairly recent refurbishment apparent. Spa facilities were complimentary which was good and as it should be. Comprised two sauna. One steam room, one ice room, swimming pool, lots of gym kit. Breakfast was buffet style with a good full English and other options.
Stayed 1 night in Nov 2025

6/10 Okay

Gaynor

Disliked: Cleanliness, property conditions & facilities, room comfort
Not as advertised 4 star hotel this is just scraping a 3 star. First night went for meal and cocktails. Filthy cutlery was first alert then when we asked for cocktails said they didn’t have any pineapple juice or many cocktail ingredients so we gave food a miss. Window locks missing. Curtains fell off. No little bottles of toiletries etc as advertised. Overall very disappointed.
This is what was advertised instead we got above screwed in bottle to wall that took a lot of pumping.
Filthy shelves
Stayed 2 nights in Nov 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities
Nice clean room but dirty cups
Stayed 2 nights in Nov 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities
Room was great and clean. Megan at the bar was excellent 👌 all of the staff were brilliant
Stayed 1 night in Nov 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities
Great room with nice view
Stayed 1 night in Nov 2025

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