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Mercure Lisboa Hotel

4.0 star property

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Photo gallery for Mercure Lisboa Hotel

Enjoy a stylish dining experience with round tables, dark chairs, and a vibrant mural.
Stylish corridor with carpeted floor and architectural murals adorns the walls.
Welcome to our lobby, featuring a reception desk, comfortable seating area, and a staircase leading to the upper floor.
Experience the unique geometric facade of Mercure, featuring a striking pattern of triangular shapes.
Relax by the inviting pool surrounded by lounge chairs and sunbeds, with a seating area for dining or socializing nearby.

Popular amenities

  • Room service
  • 24/7 front desk
  • Parking available
  • Housekeeping

Explore the area

Map
Av. Jose Malhoa, 23, Lisbon, 1099-051
  • Lisbon Zoo
    ‪8 min walk‬
  • Gulbenkian Museum
    ‪13 min walk‬
  • Castle of São Jorge
    ‪5 min drive‬
  • Lisbon (LIS-Humberto Delgado)
    ‪6 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

8.2 out of 10
Very good
(10 reviews)
  • 23 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Standard Twin Room, 2 Single Beds

1 bedroom, in-room safe, desk, laptop workspace

Standard Twin Room, 2 Single Beds

8.4 out of 10
Very good
(8 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Privilege, Superior Room, 1 Double Bed

Privilege, Superior Room, 1 Double Bed | 1 bedroom, in-room safe, desk, laptop workspace

Privilege, Superior Room, 1 Double Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed

9.0 out of 10
Wonderful
(10 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Superior Twin Room, 2 Single Beds

Privilege, Superior Twin Room, 2 Single Beds | 1 bedroom, in-room safe, desk, laptop workspace

Privilege, Superior Twin Room, 2 Single Beds

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Mercure Lisboa Hotel

Eco-certified hotel with 24-hour front desk and coffee shop/cafe
This smoke-free hotel features an indoor pool, a snack bar/deli and a coffee shop/cafe. WiFi in public areas is free. Other amenities include self parking, coffee/tea in a common area and concierge services. Housekeeping is available on request.
Mercure Lisboa Hotel offers 104 air-conditioned accommodations with a safe and complimentary bottles of water. 32-inch LCD televisions come with premium cable channels. Bathrooms include a bath, bidets, complimentary toiletries and hairdryers.

This Lisbon hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Mercure Lisboa Hotel. During your stay, you'll be within walking distance of Gulbenkian Museum. Free WiFi in public areas, an indoor pool and a coffee shop/cafe are available.
  • Free WiFi
  • Enjoy a bite to eat at the coffee shop/cafe
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes bicycles to rent
  • Within a 15-minute walk of Gulbenkian Museum and El Corte Ingles Mall
Along with a coffee shop/cafe, there's a snack bar/deli on site. A computer station is on site and WiFi is free in public spaces. Meeting rooms and limo/town car service are available. An indoor pool, a library, and a vending machine are also featured at the eco-certified Mercure Lisboa Hotel. Parking is available for a fee.

This 4-star Lisbon hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Parking on site (EUR 11 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 15 to 15 for adults and EUR 15 to 15 for children
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Indoor pool
  • Library
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting rooms

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2001
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: EUR 20
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 30

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property’s indoor pool hours are 7 AM-10 AM and 5 PM-9 PM Monday-Friday, and 11 AM-7 PM Saturday-Sunday.
All guests, including children, must present a valid identity card or passport with photo, or equivalent document (such as a birth certificate) at check-in. Per property policy, minors younger than 18 who are not accompanied by their parents should present a notarized permission letter from a parent or guardian. Additional check-in policies apply.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 15 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 15 to 15 for adults and EUR 15 to 15 for children
  • Self-parking fee: EUR 11 per day
  • Early check-in fee: EUR 20 (subject to availability)
  • Late check-out fee: EUR 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • One child aged 15 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Lisboa
Hotel Mercure Lisboa
Lisboa Hotel
Lisboa Hotel Mercure
Lisboa Mercure
Mercure Hotel Lisboa
Mercure Lisboa
Mercure Lisboa Hotel
Mercure Lisboa Hotel Lisbon
Mercure Lisboa Lisbon
Mercure Hotel Lisbon
Mercure Lisboa Hotel Hotel
Mercure Lisboa Hotel Lisbon
Mercure Lisboa Hotel Hotel Lisbon

Mercure Lisboa Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 389 out of 990 reviews
Rating 8 - Good. 442 out of 990 reviews
Rating 6 - Okay. 103 out of 990 reviews
Rating 4 - Poor. 36 out of 990 reviews
Rating 2 - Terrible. 20 out of 990 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

james

Stayed 5 nights in Jun 2023

10/10 Excellent

zhifu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Rita

Liked: Cleanliness, staff & service
It is an acceptable place to stay, adequate cleanliness, friendly staff, good buffet breakfast and close to the metro station
Stayed 3 nights in Mar 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Good for a few quick nights

Staff were absolutely incredible and very helpful. I stayed here twice (once through a tour booking and once through a personal booking). Was on the 8th floor - slept well (for the most part - minus Friday night dance music down the street), on the second floor my next stay - very hard to sleep! Noises everywhere - including loud heater - had to turn it off to sleep, then other rumblings in the wall and noise in the hallways. Other than that great stay! Restaurant meals were wonderful for dinner too!
Stayed 2 nights in Mar 2025

8/10 Good

Nnenna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Afonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Juan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Good hotel, needs improves customer service

Pretty good hotel, nothing espectacular but pretty standard for an affordable price. Facilities were all working during my stay and the bed was comfortable.
Stayed 1 night in Feb 2025

6/10 Okay

Gary

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This hotel is Ok, just Ok Definitely not a 4* compared to the others in this category that I stay in. Seems to be a little understaffed on the catering side of things with the staff seemingly having to cover different roles at the same time. Having said that, the staff themselves were pleasant to deal with. I can only speak for my room which was a little tired and in need of modernization. No plug points next to the bed was strange. Bar snacks not available all day was also strange.. There are limited bars around the immediate area. Nearest supermarket about 10 minutes walk
Stayed 4 nights in Jan 2025

10/10 Excellent

Andrew

Stayed 4 nights in Dec 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
My boyfriend and I travelled from Ireland to Lisbon for a lovely city break. We stayed in Mercure Hotel Lisboa and thoroughly enjoyed our time. The staff were friendly and helpful. The hotel itself was modern and clean. I would recommend to a friend!
Stayed 5 nights in Jan 2025

4/10 Poor

Viktoryia

Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Paul

Stayed 3 nights in Oct 2024

8/10 Good

Paula

Travelled with partner, Travelled with group
Liked: Property conditions & facilities
Good Clean Hotel.. beds ok.. pillows hard.. Unfortunately the Staff from checkin, bar area at night.. just Average.. Not sure they are happy with their jobs.. bathrooms need to be better accessible as you have to climb into a tub to shower.. door gets in way too.. anyway still Clean and quiet..
Stayed 2 nights in Oct 2024

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

6/10 Okay

timothy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

8/10 Good

Bernhard S

Liked: Cleanliness, staff & service, property conditions & facilities
Clean Hotel. Comfortable Beds. Bathtub a bit slippery. Good Breakfast
Stayed 2 nights in Sep 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Places to eat around the area were limited
Stayed 2 nights in Sep 2024

10/10 Excellent

M R

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Fernando

Stayed 3 nights in Jul 2024

4/10 Poor

Karim

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Experience was much lower than expected for this price point. You feel that they are trying to cut costs on every possible thing and squeeze every last penny out of the client. Positives: Staff very polite and helpful Rooms are of adequate size Easy access from garage to the rooms Negatives: Very bad value for money. Breakfast very poor lacks variety and there were flies flying around the juice area which is just unacceptable. The garage is super hard to get into and out, entrance and exit are from the same ramp they have traffic lights inside the garage (a first for me) to avoid cars coming face to face with each other and if you a driving a large vehicle like mine the parking spaces are impossible to fit into. Rooms are old and run down with no views mine was overlooking an air conditioning unit.
Stayed 7 nights in Jun 2024

8/10 Good

Philippe

Liked: Property conditions & facilities
Stayed 1 night in Jul 2024

4/10 Poor

Robert, Toronto

Travelled with partner
Disliked: Staff & service, property conditions & facilities
It is in a business area, nothing around to see or do.
Stayed 5 nights in May 2024

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Inconvenient for lisbon, hotel staff felt like they were being disturbed from whatever they were doing(which in no way looked like dealing with any customers) when trying to get water or cappuccino: it was like no one could help/everything was always closed. We stayed at other hotels in portugal and this stay was BY FAR the worst
Stayed 3 nights in May 2024

10/10 Excellent

Marin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to tube, train, bus. Easy to reach ciry centre, Sintra, Evora, Cascais, Fatima
Stayed 5 nights in May 2024

6/10 Okay

Sam

Stayed 2 nights in May 2024