2/10 Terrible
Carolyn J.
1 May 2025
Disliked: Cleanliness
Total Disappointment
Listed: "Beachside St. Augustine Resort Condos."Actual name: "Ocean Villas." Totally misleading. This condo was rated 9.6 out of 10, Exceptional. However, from the gate entrance to the condo itself, everything was old worn and dirty, e.g., trash in the parking lot, stairwell stained and dirty, railings dusty, with chipped paint. The condo was old and musty, drapes, chairs and sofa old and dirty; rugs in each bedroom was old with lots of stains with uncleaned linen, bathrooms were unusable, kitchen was uncleaned, including the appliances. Windows and doors needed to be washed and had a film and rusty. Balcony chairs and covers were dirty/old. Totally, totally disappointing! Our guests were, also, in "DISBRIEF!" We traveled appx. 400 miles for this! When I called the contact number, it was the owner. She was in "TOTAL DENIAL." She said, "she cleaned the condo herself and for me to get out of her property!" She agreed to a refund. I then received an email message from Evolve, the Property Host. I called and explained the situation. They issued a refund within three days. However, we still incurred additional/unexpected costs because we had to find accommodations for four nights; in an unfamiliar area. Total disappointment!!! Why was this condo rated 9.6 or included in the listings? We read the reviews, but now questioned their validity. CAUTION: Rent at your own risk!!! Pictures and text available upon request!
Carolyn J.
Stayed 4 nights in Apr 2025