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Hotel Paseo, Autograph Collection by Marriott

4.0 star property

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Photo gallery for Hotel Paseo, Autograph Collection by Marriott

Relax in a stylish room with a comfortable armchair, ottoman, and a bed, offering a view of the pool and palm trees.
Enjoy a tranquil retreat with a sliding door leading to a garden view and a spacious room featuring a desk, table, and mirror.
Relax in a spacious room with a comfortable seating area, round table, and plush sofa, plus a balcony with a view of palm trees.
Relax in style with a scenic view of palm trees and mountains from the balcony, featuring a comfortable seating area and elegant decor.
Relax by the pool with comfortable lounge chairs and a shaded seating area.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Spa
  • Laundry

Explore the area

Map
45-400 Larkspur Lane, Palm Desert, CA, 92260
  • El Paseo Shopping District
    ‪1 min walk‬
  • McCallum Theatre
    ‪18 min walk‬
  • Desert Willow Golf Resort
    ‪7 min drive‬
  • Palm Springs, CA (PSP-Palm Springs Intl.)
    ‪21 min drive‬

Room options

View all photos for Premier Room, 1 King Bed, Non Smoking, Terrace

1 bedroom, premium bedding, in-room safe, desk

Premier Room, 1 King Bed, Non Smoking, Terrace

9.2 out of 10
Wonderful
(14 reviews)
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Queen Beds, Non Smoking, Ground Floor (Terrace)

1 bedroom, premium bedding, in-room safe, desk

Premier Room, 2 Queen Beds, Non Smoking, Ground Floor (Terrace)

9.0 out of 10
Wonderful
(6 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Room, 1 King Bed, Balcony, Mountain View

1 bedroom, premium bedding, in-room safe, desk

Premier Room, 1 King Bed, Balcony, Mountain View

8.8 out of 10
Excellent
(23 reviews)
  • 40 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Queen Beds, Balcony

1 bedroom, premium bedding, in-room safe, desk

Premier Room, 2 Queen Beds, Balcony

9.8 out of 10
Exceptional
(6 reviews)
  • 40.0 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed, Mountain View

1 bedroom, premium bedding, in-room safe, desk

Classic Room, 1 King Bed, Mountain View

9.6 out of 10
Exceptional
(24 reviews)
  • 35 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds, Mountain View

Classic Room, 2 Queen Beds, Mountain View | 1 bedroom, premium bedding, in-room safe, desk

Classic Room, 2 Queen Beds, Mountain View

9.8 out of 10
Exceptional
(9 reviews)
  • 35 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Room, 1 King Bed, Non Smoking, Terrace (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, premium bedding, in-room safe, desk

Premier Room, 1 King Bed, Non Smoking, Terrace (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Queen Beds, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, in-room safe, desk

Premier Room, 2 Queen Beds, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Room, 1 King Bed, Non Smoking, Terrace (Hearing Accessible)

1 bedroom, premium bedding, in-room safe, desk

Premier Room, 1 King Bed, Non Smoking, Terrace (Hearing Accessible)

  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Queen Beds, Non Smoking, Balcony (Hearing Accessible)

1 bedroom, premium bedding, in-room safe, desk

Premier Room, 2 Queen Beds, Non Smoking, Balcony (Hearing Accessible)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, in-room safe, desk

Executive Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

  • Mountain view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premier Room, 1 King Bed, Non Smoking, Mountain View (Hearing Accessible)

1 bedroom, premium bedding, in-room safe, desk

Premier Room, 1 King Bed, Non Smoking, Mountain View (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Executive Suite, 1 Bedroom, Non Smoking

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Grand Suite, 1 King Bed, Non Smoking (Balcony, Mountain View)

1 bedroom, premium bedding, in-room safe, desk

Grand Suite, 1 King Bed, Non Smoking (Balcony, Mountain View)

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Queen Beds, Non Smoking, Terrace (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, premium bedding, in-room safe, desk

Premier Room, 2 Queen Beds, Non Smoking, Terrace (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking (Balcony, Mountain View)

Suite, 1 King Bed, Non Smoking (Balcony, Mountain View) | Living area | LED TV

Suite, 1 King Bed, Non Smoking (Balcony, Mountain View)

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Queen Beds, Non Smoking, Terrace (Hearing Accessible)

1 bedroom, premium bedding, in-room safe, desk

Premier Room, 2 Queen Beds, Non Smoking, Terrace (Hearing Accessible)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking (Balcony, Mountain View)

Room, 2 Queen Beds, Non Smoking (Balcony, Mountain View) | 1 bedroom, premium bedding, in-room safe, desk

Room, 2 Queen Beds, Non Smoking (Balcony, Mountain View)

  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Room, 1 King Bed, Non Smoking, Mountain View (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, in-room safe, desk

Premier Room, 1 King Bed, Non Smoking, Mountain View (Mobility/Hearing Accessible, Tub)

  • Mountain view
  • Sleeps 2
  • 1 King Bed

Similar properties

Relax by the resort's central pool surrounded by lush greenery and palm trees.

Marriott's Desert Springs Villas II

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, (3027)
The price is €133
for 1 apartment
includes taxes & fees
4 Aug - 5 Aug
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About this property

Hotel Paseo, Autograph Collection by Marriott

Art Deco hotel with full-service spa and free valet parking
Along with a full-service spa, this smoke-free hotel has an outdoor pool and a 24-hour fitness centre. Free WiFi in public areas and free valet parking are also provided. Additionally, a poolside bar, a snack bar/deli and a sauna are on-site. Housekeeping is available once per stay.
Hotel Paseo, Autograph Collection by Marriott offers 150 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Beds feature premium bedding. LED televisions come with premium cable channels. Bathrooms include bathrobes, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an outdoor pool, a sauna, a 24-hour fitness centre and complimentary bicycles.

Guests aged under 18 years old are not allowed in the swimming pool, fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

The spa is open daily. Guests under 17 years old are not allowed in the spa.

The shopping around Hotel Paseo, Autograph Collection by Marriott gets high marks from our customers. During your stay, you're just a quick walk from San Jacinto Mountains. You'll find features such as free WiFi in public areas and free valet parking, plus a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free valet parking and self-parking
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the pool bar
  • To-go breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with body scrubs, hot stone massages or hydrotherapy at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the proximity to shopping
  • Steps from The Gardens on El Paseo and a 3-minute drive from McCallum Theatre
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hotel Paseo, Autograph Collection by Marriott offers its guests a full-service spa, an outdoor pool, and a sauna. Along with a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the pool bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 3 meeting rooms. A 24-hour fitness centre, a terrace, and multilingual staff are also featured at the business-friendly Hotel Paseo, Autograph Collection by Marriott. Free self parking and valet parking are available.

This 4-star Palm Desert hotel is smoke free.

For a fee, guests can enjoy a to-go breakfast daily from 7:00 AM to 11:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free secured, covered valet parking on site

Food and drink

  • Daily breakfast to-go available 7:00 AM to 11:00 AM for a fee: USD 8 to 15 per person
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Firepit
  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Prenatal massages
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet (89 centimetre high)
  • Height-adjustable showerhead
  • Lift (107 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 3 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Ballroom
  • Built in 2018
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed on Monday and Tuesday:
  • Bar/lounge
  • Restaurant

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay, plus a deposit of USD 150 per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 42.25 per accommodation, per stay.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 8.00 to 15.00 per person
  • Pet deposit: USD 150 per night
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Hotel Paseo, Autograph Collection by Marriott
Hotel Paseo Autograph Collection by Marriott
Hotel Paseo Autograph Collection Marriott
Paseo Autograph Collection Marriott Palm Desert
Paseo Autograph Collection Marriott
Hotel Hotel Paseo, Autograph Collection by Marriott Palm Desert
Palm Desert Hotel Paseo, Autograph Collection by Marriott Hotel
Hotel Paseo, Autograph Collection by Marriott Palm Desert
Hotel Paseo Autograph Collection Marriott Palm Desert
Hotel Paseo, Autograph Collection by Marriott Hotel
Hotel Paseo, Autograph Collection by Marriott Palm Desert
Hotel Paseo, Autograph Collection by Marriott Hotel Palm Desert

Hotel Paseo, Autograph Collection by Marriott Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 666 out of 843 reviews
Rating 8 - Good. 122 out of 843 reviews
Rating 6 - Okay. 38 out of 843 reviews
Rating 4 - Poor. 7 out of 843 reviews
Rating 2 - Terrible. 10 out of 843 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Can’t wait to return

Staff was friendly and helpful. Room and common areas were spotless. Great location- walking distance to dozens of restaurants.
Stayed 1 night in Apr 2025

10/10 Excellent

Mustafa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

ROBERT, Chula Vista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so happy that I was allowed an early check in. The property is right on The El Paseo walking distance to everything. Enjoyed the pool and bicycling. Had Microwave delivered to room to heat up leftover lunch, staff was extremely helpful and kind
Stayed 1 night in Apr 2025

10/10 Excellent

Edgar Ambriz

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Farshad, Costa Mesa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay for price
Stayed 2 nights in Apr 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Fabulous hotel in great location. Nice pool and walking distance to shops, cafes and restaurants.
Stayed 4 nights in Mar 2025

10/10 Excellent

Jennifer R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, close to everything. Only downside (but not as important) is there is no room service.
Stayed 1 night in Mar 2025

10/10 Excellent

Anna

Travelled with family
Liked: Amenities
Very clean and nice hotel in a great location!! Will definitely be back!
Stayed 1 night in Mar 2025

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is excellent. Room and shower are clean even the balcony. Truly enjoyed our stay. Love the fact that shopping and dining are all walking distance.
Stayed 2 nights in Mar 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Stay

The Customer Service was Amazing!! The Hotel was perfect. We wished we could stay longer.
Stayed 1 night in Mar 2025

10/10 Excellent

Rex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly n clean
Stayed 3 nights in Mar 2025

10/10 Excellent

Reina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Great service, pool, food, dining and entertainment.
Stayed 1 night in Mar 2025

10/10 Excellent

MaryEllen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From start to finish, we had an excellent stay. The staff and hotel were fabulous. I loved the outdoor area with ping pong, Cornhole, and a little putting green. So fun. And so many places to choose from to eat. We will be back. :)
Stayed 2 nights in Mar 2025

10/10 Excellent

JAMES, SAN DIEGO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Palm Desert

6/10 Okay

Lauren

Stayed 1 night in Mar 2025

10/10 Excellent

Harry, Los Angeles

Stayed 1 night in Mar 2025

10/10 Excellent

Dawn

Liked: Cleanliness
Stayed 4 nights in Feb 2025

10/10 Excellent

Tammy, White Rock

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at the pool was excellent! Neil was awesome! The games area was a nice touch and provided some entertainment in our down time! The shops on El Paseo are within walking distance. The only negative comments I would have are there needs to be a kettle in the room, the coffee maker doesn’t make good tea. Also the corkscrew did not work, need a better quality one to open wine. The resort fee per day is extremely high for what you get. This would prevent us from going back.
Stayed 2 nights in Feb 2025

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Getaway

It was great! Only drawback was the loud heavy footed guests above us.
Stayed 3 nights in Feb 2025

10/10 Excellent

Ira

Stayed 6 nights in Feb 2025

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to shopping, dining, area. Walkable. Safe and clean.
Stayed 1 night in Dec 2024

6/10 Okay

MARICARMEN

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jan 2025

10/10 Excellent

Sonia

Stayed 1 night in Sep 2024

10/10 Excellent

Edward

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities

Terrible management. Ruined our vacation.

We had a horrifying experience with the manager, Devin McGowen, at Paseo who made a bad situation much worse than it should have been. The problem started as soon as we walked into the room #247 and found the lock not being functional. Then maintenance crew was sent to fix it, and they arrived a long time later. They said it would take a while for it to get fixed and took a piece out of the lock and went away. We asked to be moved to a new room. They said they will send someone with the new room keys, but after a long while, no one showed up. Then things started going really wrong when we decided to go down to the front desk to get the new keys since we found out we could not get out of our room. We were locked in and not able to unlock the door from the inside. I called the front desk again telling them we can’t get out and that it is a safety issues in case of fire or earthquakes since both are very common in that region. No one showed up for a long while. When the manager finally spoke to us on the phone, it was with a very bad tone of voice saying “well, it happens, what do you want me to do about it? Do you want me to check you out?”. When we were finally rescued and moved to a new room just to find the toilet not working.
Stayed 2 nights in Dec 2024