4/10 Poor
Rebecca
Travelled with family
4 Mar 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What a disappointment! After booking the property bc it had a good rating on Expedia and paying $450 a night, we expected it to be at least clean. Never mind to get through the room you had to walk down a dimly lit alley off of Duval Street, and the stained and ripped furniture and area in front of the door looked like something out of a Dateline episode. Once inside, the floors were absolutely filthy (one swipe with a wet towel turned the towel black), there was garbage left under the bed from the previous inhabitants, the vent in the bathroom was full of dust, the toilet full of rust. The room was absolutely tiny, with no closet or drawer space. (All we got were a couple of hangers on a hook on the wall for storage). The air conditioner smelled musty when you turned it on and the fridge froze everything inside of it. Two outlets didnt work. We immediately alerted the front desk and they said they would have someone come clean. We came back from our day out - and housekeeping still hadn't come, but they did drop off an air purifier in the room. We let the desk know again - and still nothing. So we went to bed. Or tried to - the dog in the next room barked ALL NIGHT. We asked to move rooms - they said they had none available even though on Expedia there were available rooms. All we got was another drop off - this time a white noise machine. All for $450 a night! Bonus - no bedbugs, roof didn't leak and towels were thin but thankfully clean. Never again!
Rebecca
Stayed 2 nights in Feb 2025