24 Nov 2021 by Guest Experience Coordinator
Dear David Thank you for reporting us your experience after your last stay at Melia Marbella Banús! It is a real honor to know that you enjoyed it. The entire staff is looking forward to welcome you back again in the near future! Kind Regards, Giulia Coraggio Guest Experience Coordinator
11 May 2019 by Luis Guijo. Guest Experience Manager
Dear Anonymous, We thank you for the time you have taken to leave your review. We are so sad to know we have not reached your expectations. As you could check, our 100€ is for a Balibed experience around the pool, which includes the daily use of the balibed, Moet Chandone, fruit skewers and our personalize waiter assistance. We hope to have a new chance to welcome you back and improve your feedback. Best regards. Guest Experience Department.
20 Mar 2019 by Guest Experience Department
Dear Pal, We are truly sorry to hear that your stay was not as you have expected. We are sure, however, that your feedback will be really helpful and we will be glad to transmit your comments to the hotel members involved so that actions can be taken in order to correct this Issues. We would like to apologize for the inconveniences you may have had. We hope to have a chance to welcome you back in the future, please consider giving us another opportunity and I am sure we will turn your experience around. Best regards, Guest Experience Department
14 Jun 2018 by Pedro Estrade
Dear Volker. On behalf Melia Marbella Banus team I thank you for taking the time to leave us your rating. We are working hard to refurbish the hotel; there is a new beach access so now it takes about 2 minutes from the hotel to the beach. We are looking forward to see you again at our hotel. Best regards. Guest Experience Department
10 Aug 2017 by GEX Department.
Dear Kaj. I thank you for spending your valuable time and leave us your opinion about your last stay with us. We do thank you for such a description about our hotel. We hope to see you soon at Marbella. Best regards. Guest Experience Department.
As a guest of Melia Marbella Banus, you'll find a full-service spa, a marina, and 2 outdoor swimming pools. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. A business centre and meeting rooms are available. An indoor pool, a children's pool, and a 24-hour fitness centre are also featured at the family-friendly Melia Marbella Banus. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Marbella hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Parking (limited spaces) , Free parking nearby
Melia Marbella Banus offers 205 accommodations with minibars and a safe. Plasma televisions come with satellite channels. Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers. This Marbella hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily.
Rio Verde – This poolside buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
Blue Lounge Bar – Overlooking the pool, this bar specialises in international cuisine and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.
Le Pool Club – Overlooking the pool and garden, this cocktail bar serves lunch, dinner and light fare. Open daily.
LA HIEDRA – Overlooking the pool, this buffet restaurant specialises in international cuisine and only serves lunch. Open selected days.
Room service (during limited hours) is available.
2 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a sauna and a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The on-site spa has couples treatment room(s). Services include hot stone massages, sports massages, Swedish massages and facials. The spa is equipped with Turkish bath/hammam.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
