Meltham Family-Friendly Hotels

"I made a booking to NOVOTEL hotel, which is 4 star hotel. I did not received any information on change of the hotel into A&O which I do not know anything. At the (still) Novotel reception I checked in BUT after this I was asked to step out of the Novotel hotel to go into other building! I went there and as soon as I opened the door I realized I was at IBIS hotel and the room was IBIS. IBIS hotel IS 3 star hotel. I know as I have used both Novotel and IBIS chains several times. BUT I consider to be cheated as I pay 4 star Novotel room BUT I received 3 star IBIS hotel room! I think hotels. com or the hotel chain (A&O) should refund me as this is fraudulent behaviour to sell higher price hotel name and provide lower price room! I would have been able to get e g Premier Inn room whith half the price I paid for this IBIS room even though I believed to get NOVOTER level room! I am really in shock that HOTELS.COM is doing this to me and cheat its clients! I am really unsatisfied with this!!!!! Awful cheating are fraud I would say!!!!!"

"Brand new interior design and clean. Nicely decorated spaces. Super friendly staff. Great and convenient location."