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Ebookers.fi - General Terms and Conditions for Booking

 
Welcome to www.ebookers.fi. This ebookers branded website is operated by Expedia, Inc. 

These General Terms and Conditions for Booking (the "General Terms and Conditions"), along with the information set out in your booking confirmation email (the "Booking Confirmation") set out the terms on which Expedia, Inc. agrees to make available the Services to you through the Website (see defined terms below).

These General Terms and Conditions, the Booking Confirmation and the relevant Rules and Restrictions of the Suppliers also set out the terms on which the Suppliers agree to provide the Services to you. 

The Services made available by Expedia Inc. can only be used by Customers who have first read these General Terms and Conditions and accepted them unconditionally by clicking on the appropriate acceptance button at the time of booking on ebookers.fi.  If Customers proceed with a booking on the ebookers.com website or via the ebookers call centre, these General Terms and Conditions will apply to that booking. Customers undertake to fulfil the obligations contained within these General Terms and Conditions. 

Customers should save and/or print a copy of these General Terms and Conditions for future reference when making a booking. 

Customers undertake to fulfil the obligations contained within these General Terms and Conditions. The agreement between Customers and Expedia comes into force as soon as Expedia provides the Customer with the written Booking Confirmation by email. 

Article 1. Definitions and scope

1.1 Definitions 

The following definitions have the same meaning whether they are singular or plural. 

'Customer' (or "you/your") means a customer who reserves and/or books one or more Services offered on the Website.
'Destination Service' means the offering of tickets to events or tourist attractions at travel destinations, such as concerts or guided tours, also known as 'ebookers Local Expert' on the Website.
'Expedia' means Expedia, Inc. and/or Ebookers Travel.
'Expedia, Inc.' means Expedia, Inc, whose registered office is at 333 108th Avenue NE Bellevue, WA 98004, USA.
'Ebookers Travel' means Travelscape LLC, a company incorporated and resident for all purposes in the USA whose registered office is 10190 Covington Cross Drive, Suite 300, Las Vegas, NV 89144.
'Failure' has the meaning set out in Article 3.5.5.

'General Terms and Conditions' means these general terms and conditions for booking and use, as amended from time to time.

'Lead Customer' means the Customer who makes a booking for themselves and/or on behalf of others under the same booking.

‘Linked Travel Arrangement’ means the same as the definition of a “linked travel arrangement” in the Package Travel Act.

'Package Travel Act' means the Act on Travel Service Combinations 14.12.2017/901.
'Rules and Restrictions' means the terms and conditions applicable to the Suppliers with whom the Customer has concluded a separate contract (such as airlines' Conditions of Carriage).
'Service' means a service offered by the Suppliers on the Website, such as air transport services, accommodation services, car hire services, Destination Services and Travel Package.

'Supplier' means a supplier of Services, such as an airline, hotel, tour operator (including Ebookers Travel), car hire company or Destination Service supplier.

'TPX' means Travel Partner Exchange S.L. whose registered office is Paseo Milicias de Garachico 1, Edificio Hamilton, oficina 79, 38002 Santa Cruz de Tenerife, Canary Islands, Spain

'Travel Package' means the same as the definition of a "travel package" in the Package Travel Act.

'Unavoidable and Extraordinary Circumstances' has the meaning set out in Article 3.5.7.

'Website' means the ebookers-branded website ebookers.fi and the ebookers.fi mobile application.
'Website Terms of Use' means the terms of use that govern the use of the ebookers.fi website as provided here: http://www.ebookers.fi/terms 

1.2. Scope and your relationship with Expedia

These General Terms and Conditions apply to offering of the Services by Expedia, Inc. Expedia, Inc. operates the Website which acts as an interface between you and the various Suppliers offering the Services, including Ebookers Travel. When you make a booking for a Service using the Website, you will be entering into a contract within the relevant Supplier of that Service. 

These General Terms and Conditions are subject to the Suppliers' Rules and Restrictions which are made available to the Customer before any booking is completed and which the Customer also accepts at the moment that a booking is actually placed. It is your responsibility to familiarise yourself with the Suppliers' Rules and Restrictions before completing a booking on this Website. The Rules and Restrictions of Suppliers of air transport services are made available prior to making a booking and the specific terms of the relevant Supplier can be re-viewed here. Supplier Rules and Restrictions are provided prior to making a booking. 

The General Terms and Conditions can be changed by Expedia, Inc. at any time without prior notice, although such changes will not apply to bookings that have already been accepted by Expedia, Inc. on behalf of the Supplier(s) concerned.. It is therefore essential that the Customer reads, saves and/or prints a copy of the General Terms and Conditions at the time the booking is placed, in order to be aware of the provisions in force. 

Article 2. Booking via the Website 

2.1. The Customer's legal authority

The Website helps the Customer to find travel products and to make the necessary reservations, and acts as an interface in the transactions involved with the Suppliers. 

The Lead Customer must be at least 18 years old, be legally authorised to enter into contractual obligations at the time of booking, have the requisite consent or authority to act for or on behalf of any persons included in a booking and must use the Website in accordance with these General Terms and Conditions and the Website Terms of Use. 

The Lead Customer must also ensure and hereby confirms that the details provided for all parties to the booking are full and accurate, that all parties agree to be bound by these General Terms and Conditions and that the Lead Customer has the authority to accept and does accept these General Terms and Conditions on behalf of all Customers in the booking.  The Lead Customer is the person who is responsible for the booking, paying the deposit and the full price, making any amendment and cancellation requests, for paying any additional charges in relation to the booking and for all other matters concerning the booking. 

The Lead Customer agrees to check all descriptions on the travel documentation received after booking and to inform us immediately of any errors or instances where personal details do not correspond with those shown on the passports of those travelling under the booking.

The Lead Customer is responsible for his / her activities on the Website (financially or otherwise), including the possible use of his / her user name and password. The Customer guarantees that the information entered by him / her on the Website in relation to him / her and, if applicable, his / her travelling companions is accurate.

Any use of the Website that is fraudulent or is in conflict with these General Terms and Conditions shall be reason for refusing Customers access to the Services offered by Expedia and the Suppliers or to the other functionalities of the Website. 

2.2. Confirming and changing or cancelling bookings 

2.2.1 Confirming

The Booking Confirmation, which includes the essential elements such as the description of the Service(s) booked and the price, will be sent to the Lead Customer by e-mail. If the Lead Customer does not receive a Booking Confirmation e-mail within 24 hours of placing the booking, he / she should contact Customer Services at matkailu@customercare.ebookers.fi

It is expressly agreed that the data stored in the information systems of Expedia, Inc., Ebookers Travel and / or its Suppliers shall constitute proof with respect to the bookings made by the Lead Customer. Data stored in computers or electronic media are valid proof, and shall therefore be acceptable under the same conditions and with the same evidential value as a physical written document. 

2.2.2 Change and Cancellation

Cancellations can be made for flights, Travel Packages and car hire by calling 09 725 22 171.

For hotels, cancellations can be made online by clicking on the "manage my hotel" page or change requests or cancellations can be made by calling 09 725 22 171. 

For other services, change requests and cancellations can be made by calling 09 725 22 171. 

All change and cancellation requests will be dealt with on behalf of the Suppliers concerned and are subject to availability and the Rules and Restrictions of the relevant Supplier. Customers do not have an automatic right of change or cancellation (including partial cancellation) unless such rights are provided by the individual Suppliers under their Rules and Restrictions (which are provided to the Customer prior to booking). ), or you have booked a Travel Package (see Article 3.5).

 

In the event of cancellation or partial cancellation of a booking by the Lead Customer, charges may be imposed by the applicable Suppliers. Where a cancellation affects more than one person on the booking, any applicable cancellation charge will be applied in respect of each person on the booking – please refer to the Rules and Restrictions notified in the booking process for more details. 

If a Customer wishes to change or cancel any part of a booking, then an Expedia change / cancellation administration fee will apply in addition to any fees imposed by the relevant Supplier. Please see the table below for the specific fees applicable:

Service

Expedia Change Fee

Expedia cancellation administration fee

Hotel

Nil

Nil

Flight (excluding low cost carriers where Expedia does not charge a cancellation administration fee)

EUR 60 per passenger

EUR 60 per passenger

Car

Nil

Nil

Travel Packages (excluding low cost carriers)

Flight - EUR 60 per passenger
Hotel - Nil

Flight - EUR 45 per passenger
Hotel - Nil

Destination Services / Local Expert

N/A (non changeable)

N/A (non refundable)

 

We reserve the right to cancel a Customer's booking if full payment for the booking, or any applicable change and cancellation fees relating to a booking are not received in a timely fashion.

For additional cancellation rights and restrictions relating to Travel Packages, see Article 3.5.

2.2.3 Reimbursements and 'no shows'

In the event of a refund to the Customer after the deductions referred to above in Article 2.2.2, the relevant amounts will be transferred back by the party that took the original payment (such as Expedia, a Supplier, or such other party as may appear on Customer's credit card or bank statement) to the payment card used to make the original booking.. Any booking charges or card payment surcharges applied to the booking will not be eligible for reimbursement. 

If the Customer does not show up to check-in, the Customer may not be entitled to any refund unless specifically set out in the Rules and Restrictions of the applicable Suppliers as notified in the booking process. 

2.2.4 Restricted fares

Unless otherwise stated by the Customer, it is assumed that the Customer requires the least expensive Services. Such services (e.g. "economy class") may be provided without any possibility of modification or cancellation. In such cases, the Services cannot be provided in a different manner or at a different time or place to those contracted.

2.3. Travel documents

The travel documents provided for a Service ordered through the Website will be sent to the e-mail address given by the Lead Customer when making his / her reservation. 

Where physical travel documents are required, these will be sent to the address given by the Lead Customer when making his / her reservation. Travel documents can only be delivered to addresses in Finland and will not be delivered to addresses in other countries.. Expedia, Inc. reserves the right to charge a non-refundable fee which will be notified at the time of booking to post or courier travel documents to Customers. 

Expedia does not guarantee any delivery times, and will not be responsible for physical travel documents sent by post or courier not reaching the Customer before the departure date (whether due to failure by the delivery service chosen or otherwise).. Customers should allow sufficient time for the chosen delivery method to ensure that they receive their physical travel documents in advance of their date of travel. Please bear this in mind when selecting a delivery method for train tickets. It is the Lead Customer’s responsibility to ensure that the address they provide for postal or courier delivery of tickets is correct 

If the delivery of travel documents is impossible because of an error made by the Lead Customer in providing his / her personal details, neither the Supplier nor Expedia, Inc. shall be liable. 

Article 3. Specific Services 

Expedia, Inc. operates the Website, which acts as an interface between the Customer and the Suppliers with respect to offering and supplying all Services. 

The purpose of this Article 3 is to provide details of the terms and conditions of use of the Services provided by the Suppliers for the Customer's information. These details are not exhaustive and do not replace the Suppliers' Rules and Restrictions. In the event of any conflict or inconsistency between these General Terms and Conditions and the Supplier's Rules and Restrictions or any third party booking service supplier’s terms and conditions, the Supplier's Rules and Restrictions or the third party booking service supplier’s terms and conditions will prevail. The Rules and Restrictions of Suppliers are made available prior to making a booking. 

Except in the case of regulatory requirements to the contrary, these details do not give rise to any obligation or liability on the part of Expedia, Inc. 

3.1. Air transport services 

Air transport services may be offered separately or as part of a Travel Package and, they are subject to the Rules and Restrictions (including conditions of carriage, fare rules and restrictions) of the Supplier as well as the provisions of this Article 3.1.. The Rules and Restrictions may include restrictions on and/or charges for cancellation and changes which are in addition to the Expedia administration charges set out in Article 2.2.2. The Rules and Restrictions of Suppliers of air transport services are made available prior to making a booking and the specific terms of the relevant Supplier can be re-viewed here

If Expedia Inc. receives payment on behalf of the Supplier from the Customer for a booking of air transport services, Expedia acts as agent of the Supplier of the relevant air transport services. This means the Customer's contract for the air transport services is between the customer and the Supplier of the relevant air transport services. The Rules and Restrictions of Suppliers of air transport services can be re-viewed here

Prices and fees for some low-cost flights originating outside of Finland may be in another currency (e.g. GBP), which we will provide an estimate for in EUR. The actual amount charged by the low-cost carrier may slightly differ due to varying exchange rates applied by different card issuers. In addition, your statement may include a non-euro transaction fee charged by your card issuer to process the transaction. Expedia is not associated with these additional fees and will not be held liable for any fees relating to varying exchange rates and card issuer fees. 

EU Community list

In accordance with EU regulations, details of air carriers that are subject to an operating ban within the European Community is available at http://ec.europa.eu/transport/modes/air/safety/air-ban/index_fi.htm

3.1.1. Air transport terms and conditions

The Customer is responsible for complying with the instructions of the airline and/or tour operator, in particular with respect to flight check-in times. In particular, the Customer acknowledges and agrees that: 

  • Expedia has no control over the allocation of seats on any air transport, even if pre-booked with the airline, and does not guarantee that specific seats will be available on departure.
  • Expedia, has no control over any indications of the hours spent flying which are provided by the Supplier of the relevant air transport services, which are given for guidance only and which are subject to alteration and confirmation.
  • It is the Customer's responsibility to confirm his / her return flight in accordance with the requirements of the Supplier of the relevant air transport service.
  • If the Customer books a return journey and does not use the outward flight, the airline may cancel the return flight without refund. This also applies if the return flight is not taken and insofar as the travel is not taken at all. The Customer must use flight coupons in sequence.
  • In the case of special or charter flights, the name of the airline, the flight schedule, the aircraft type, the itinerary and possible intermediate stops are only given as an indication of the outward and return flights in the trip. In accordance with a Supplier's Rules and Restrictions, these flights, aircraft types and flight numbers can be subject to change, and can be moved by up to 24 hours, even after confirmation.
  • Additional charges may be imposed by some airlines for meals, luggage, preferred seat selection, etc. Expedia is not responsible for such charges and information on charges shown on the Website are for information only and may be amended by airlines at any time.
  • The Customer must comply with all air transport Supplier's Rules and Restrictions on the carriage of pregnant women.
  • The Customer must comply with the air transport Supplier's Rules and Restrictions on the carriage of children and in particular that children older than 2 years on the return date must have a return ticket at a child fare for both the outbound and inbound flights.. Customers who do not comply with this will not be eligible for a refund of any seat charges incurred during travel. Children under 2 years will not be allocated their own seat in the aircraft, unless a child fare has been booked for them. Unaccompanied children under 15 will only be carried in accordance with the air transport Supplier's Rules and Restrictions.

The Rules and Restrictions of Suppliers of air transport services are made available prior to making a booking and can be re-viewed here. 

For further guidance on preparing for a flight please refer to the online Customer Support resources here

3.1.2 Combined one-way tickets 

Customers booking on the Website may be offered the opportunity to book a combination of two one-way tickets instead of a roundtrip ticket. Combined one-way tickets may provide a greater choice of flights, are often cheaper and can be combined on the same airline or on different airlines. 

Unlike roundtrip tickets, each one-way ticket is subject to its own rules, restrictions, and fees. If one of these flights is affected by an airline change (e.g. cancellation or rescheduling) that causes a Customer to make changes to the other flight, the Customer will be responsible for any fees incurred for making changes to the unaffected flight. 

3.1.3. Administrative and / or health regulations

International Travel: Customers are responsible for ensuring that they meet foreign entry requirements and that their travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. Expedia has no special knowledge regarding foreign entry requirements or travel documents. We urge Customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations. 

You may find information about these issues here: https://um.fi/matkustaminen.

Health: Recommended inoculations for travel may change and Customers should consult their doctor for current recommendations before they depart. It is Customer's responsibility to ensure that they meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to their trip. Online medical advice for travellers can be found at the website of the National Institute for Health and Welfare currently located at: http://www.terveyskirjasto.fi/terveyskirjasto/ktl.mat. Otherwise, for medical advice regarding a journey, Customers should please contact their doctor. 

Disinsection: Although not common, most countries reserve the right to disinsect aircraft if there is a perceived threat to public health, agriculture or environment. The World Health Organization and the International Civil Aviation Organization have approved the following disinsection procedures: (1) spray the aircraft cabin with an aerosolized insecticide while passengers are on board or (2) treat the aircraft's interior surfaces with a residual insecticide while passengers are not on board. 

For Finnish citizens a valid 5-year passport (or a 10-year passport, if the passport has been applied for prior to 21.8.2006) is necessary for all holidays offered on the Website. Some overseas countries have an immigration requirement that a Customer's passport is valid for a minimum period after the Customer enters that country, typically 6 months. If a Customer's passport is in its final year of validity, the Customer is advised to confirm the requirements of the destination before making final travel plans. The name on the passport must match the name on the ticket, otherwise the Customer may not be able to travel and insurance may be invalid. If, after booking a holiday/Service but before travelling, any member of the Customer's party changes their name, e.g. as a result of getting married, Customer must notify Customer Services by calling 09 725 22 171 or by email matkailu@customercare.ebookers.fi

Finnish citizens are advised to consult the police for additional information on passport requirements (http://www.poliisi.fi/poliisi/home.nsf/suomi/passi). For information on visa requirements, Customers are advised to contact the embassy of the country they propose to visit. Non-Finnish citizens are advised to consult their embassy or passport office for information and advice on visa and passport requirements required for the countries they propose to visit (and for return to Finland). 

Please note: It can often take some time to obtain a visa, so Customers are advised to apply in plenty of time. Requirements may change and Customers should check for up-to-date information before booking and departure.. We accept no liability if a Customer is refused entry onto a flight or into any country due to Customer's failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries Customer may just be transiting through. This includes all stops made by the aircraft, even if Customer does not leave the aircraft or airport. 

Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Expedia, Inc. urges Customers to review any travel prohibitions, warnings, announcements and advisories issued by Ministry for Foreign Affairs prior to booking travel to international destinations Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found from the following sources: 

  1. Website - Ministry for Foreign Affairs: http://formin.finland.fi/
  2. Telephone number – Switchboard of Ministry for Foreign Affairs +358 (0)295 350 000 and round-the-clock service +358 (0)9 1605 5555 

By offering travel products in particular international destinations, Expedia does not represent or warrant that travel to such areas is advisable or without risk. 

USA Visa Waiver Program and ESTA:  All Customers wishing to enter or transit through the USA under the Visa Waiver Program (VWP) must apply for authorisation to travel using the Electronic System for Travel Authorisation (ESTA). Please allow sufficient time when making an ESTA application. It is recommended that such an application is made at least 72 hours before departure. For further information please visit the US Department of Homeland Security's website at https://esta.cbp.dhs.gov. 

A number of governments are introducing new requirements for air carriers to provide personal information about all travellers on their aircraft. The data will be collected either at the airport when a Customer checks in or in some circumstances when the Customer makes his/her booking. Accordingly, the Customer is advised to allow extra time to check in for his/her flight. 

3.1.4. Special fares 

The flight routes offered may include special fares which offer the best price, but do not necessarily take the most direct route. Some itineraries require a change of aircraft en-route. A flight that is described as direct is one where there is no need to change aircraft during the journey, however, stops may be made en-route for re-fueling or to let passengers on and/or off. Details of any stops will be given during the booking process and are clearly identified both on the Website and in Customers' Booking Confirmations. 

Many, but not all, airlines provide special fares for children under 2 years and for pensioners. These discounts depend on the airline, the flight concerned, the availability of seats and the passenger's age. 

Air miles and vouchers from loyalty programs may not be used when booking flights through the Website. 

If the Customer has benefited from a discount, the associated special fares will be shown during the booking process before he / she confirms the reservation. 

3.1.5. Liability 

The Customer is reminded that an airlines' liability for death, personal injury and other damages is normally limited by national law, by an international air transport treaty, or by the airline's own Rules and Restrictions including their conditions of carriage. 

3.1.6. Electronic ticket 

An electronic ticket is a ticket with no physical form. When using this type of ticket, the Customer must go to the check-in desk of the airline concerned and show a valid travel document (passport, visa, identity card, etc.) in order to obtain his / her boarding card. The Customer must strictly observe the times for checking in as provided by the Supplier of the air transport service. 

3.1.7. Replacement passengers 

Replacement passengers for flights may not be put forward, although where the Customer may have the right to transfer a Travel Package to another person, Ebookers Travel will seek to do so (see Article 3.6.3.4), but note that, depending on the Supplier’s Rules and Restrictions, this may amount to a flight cancellation and rebooking (with a 100% cancellation charge). 

3.1.8. Operating airlines 

Customers are advised that in some cases flights booked with one airline may be operated by another airline – details of the operating airline, where different, are indicated on the Website. The operating airline will charge the Customer for the flight and will appear as the merchant on the Customer's credit card or bank statement. Payment may also be charged by other Suppliers for the Services booked however the total amount charged will not exceed the total price of the Services. 

3.1.9. Compensation for denied boarding and delays 

If an airline cancels or delays a flight, is unable to provide previously confirmed space, fails to stop at a Customer's stop-over or destination point, or causes a Customer to miss a connecting flight on which a Customer holds a reservation, the Customer may be entitled to certain remedies from the airline under Regulation (EC) 261/2004. 

3.2. Accommodation services 

Accommodation may be offered separately or as part of a Travel Package. The accommodation services, whether booked separately or as part of a Travel Package are subject to the Rules and Restrictions of the Suppliers offering the accommodation which will be made available before booking and the provisions under this Article 3.2. The Supplier's Rules and Restrictions may include restrictions on and/or charges for cancellation and/or changes imposed by the Suppliers which are in addition to the Expedia administration charges set out in Article 2.2.2. 

Subject to Article 3.2.6, any pre-paid "pay online now" hotel bookings will require that a Lead Customer's credit card is charged for the full payment upon reservation. Other hotel bookings will require bank card or credit card details to secure the reservation and final payment will be settled directly with the hotel during the stay. Please refer to the details shown during the reservation process to confirm how and when payment will be made. Prices shown on the Website do not include any fees or charges for optional supplements, including for example, minibar snacks or telephone calls. 

If a Customer does not show for the first night of the reservation and plans to check-in for subsequent nights in the reservation, the Lead Customer must confirm the reservation changes with Expedia no later than the original date of check-in to prevent cancellation of the whole reservation. If the Lead Customer does not confirm the reservation changes with Expedia the whole reservation may be cancelled in line with the Rules and Restrictions of the applicable Supplier. 

Any Customer who does not cancel or change their reservation before the cancellation policy period applicable to the hotel which varies by hotel (usually 24 to 72 hours) prior to the date of arrival will be subject to the charges shown in the Rules and Restrictions for the hotel reservation. Customers should note that some hotels do not permit changes to or cancellations of reservations after they are made and these restrictions are shown in the Rules and Restrictions for the hotel reservation. 

A Customer may not book more than 8 rooms online for the same hotel/stay dates. If we determine that a Customer has booked more than 8 rooms in total in separate reservations, we may cancel the reservations, and charge a cancellation fee, if applicable. If the Customer paid a non-refundable deposit, the deposit will be forfeited. If Customers wish to book 9 or more rooms, the Customer must complete the group travel form online. One of our group travel specialists will research the request and contact the Customer to complete the reservation. Customers may be asked to sign a written contract and/or pay a non-refundable deposit if required by the hotel. 

3.2.1. Use of rooms

The Customer is reminded that, in general, rooms are only available from 14:00 and have to be vacated by 12:00, irrespective of the time of arrival or departure or the means of transport used. 

Single rooms generally have one bed and a supplement is often payable for these rooms. Double rooms usually have either two single beds or one double bed. 

3.2.2. Classification

The indication of the comfort level given to hotels in the descriptions on the Website corresponds to a classification based on local standards in that country, which can differ from standards in Finland. This classification is provided only as an indication. Customers should be aware that standards can vary between hotels of the same class in different countries, and even in the same country. It is important to read carefully the individual hotel descriptions. Accommodation in all hotels, whatever the rating, is in standard rooms unless otherwise stated. 

1 star: These have the lowest prices. The accommodation meets the minimum requirements for facilities and is in general clean and simple. Bathroom facilities are typically shared. 

2 stars: Simple accommodation with a little more attention to style and ambiance, yet still for a low price. The facilities and the service are limited. A certain number of public rooms, a shop or, for example, a café could be included. 

3 stars: For the traveller who wants a little more and appreciates service, quality, style and comfort. Also recommended for families. There are conference rooms and/or a restaurant, and sometimes other facilities, such as a swimming pool or services for business travellers. 

4 stars: First-class accommodation for the more demanding guest. Attention has been paid to luxury, hospitality and service. A top-quality restaurant and a wealth of facilities can be expected at these reliable hotels. First-class accommodation for business travellers. 

5 stars: Top-class accommodation that meets the highest requirements. These hotels offer impeccable personal service, tasteful and elegant facilities and all possible comfort. The best hotels in the world. 

It is possible that, from time to time, for technical reasons (for example a hotel is overbooked due to connectivity issues with the hotel) or for reasons of force majeure (for example a hotel is closed due to a hurricane) or due to third party activity (for example the room is not available due to the hotel's maintenance reasons) a hotel booking is cancelled or amended by the accommodation Supplier or Expedia. Should such events occur, Expedia will make all reasonable efforts to notify the Customer of this as soon as possible and where possible will offer alternative accommodation in a hotel in at least the same star classification with similar services. If this offer is not taken by the Customer, Expedia will ensure that all monies paid in respect of the hotel booking are refunded. If appropriate, for example where a technical issue on the part of Expedia has caused a booking to be cancelled or amended and such cancellation or amendment directly causes loss to the Customer, Expedia will also pay reasonable compensation to the Customer. If your accommodation booking is a part of a Travel Package, you may also have other rights (see Article 3.5) 

3.2.3. Activities                     

It is possible that, from time to time particular activities offered by the Suppliers that are shown in the description of the accommodation on the Website are cancelled, for example as a result of weather conditions or other reasons beyond the Supplier's reasonable control, during out-of-season stays, or if the required number of participants for the activity is not achieved. 

Where sightseeing is concerned, the sequence of the various tourist attractions is shown only as an indication. This can be changed by the Suppliers. 

3.2.4. Meals

If meals are part of an accommodation package, the number of meals depends on the number of overnight stays. Full board normally includes breakfast, lunch and dinner. Half board normally includes breakfast and either lunch or dinner, depending on the accommodation package. Accommodation which includes main meals generally commences with dinner on the day of arrival at the hotel and terminates with breakfast (on half board) or lunch (on full board) on the day of departure. If one or more meals cannot be taken, no refunds will be made. 

The Customer is reminded that, unless specified otherwise on the Website, drinks are not included with meals. If drinking water is not available, the Customer will bear the cost of buying it himself / herself. 

Parents are advised to bring special food for their baby with them, as this is not always available locally. 

3.2.5. Taxes

The local authorities in certain countries may impose additional taxes (tourist tax etc), which generally have to be paid locally. The Customer is exclusively responsible for paying such additional taxes. The amount of taxes can change between booking and stay dates. In the event that taxes have increased as at the Customer's stay date, the Customer will be liable to pay taxes at the new higher rate. 

3.2.6 Pay now online or pay later at hotel 

With hotels, the Customer may be presented with the payment option to "pay online now" or "pay at hotel later". If the Customer selects the "pay online now" option, Expedia will charge the amount to their credit card in euros immediately. If the Customer selects "pay later at hotel", the hotel will charge the Customer's credit card in the local currency of the relevant hotel at the time of the Customer's stay. In addition to any other taxes and fees payable by the Customer as set out in these General Terms and Conditions, taxes and fees may vary depending on which payment option the Customer chooses. Please note that some hotels may require a deposit which may or may not be refundable (please see Suppliers Rules and Restrictions). Tax rates and foreign exchange rates could change in the time between booking and stay. Your credit card provider may also charge a foreign currency conversion fee. Vouchers issued for use on ebookers.fi may only be applied to "pay online now" bookings. 

3.3. Car hire 

Car hire services are offered separately or as part of a Travel Package.. These car hire services, whether booked separately or as part of a Travel Package are subject to the Rules and Restrictions of the respective Supplier (car hire company) and the provisions under this Article 3.3. 

3.3.1. Method of payment and deposits 

The Customer making the booking must present a valid credit card in her/his name upon pick up of the hire vehicle. Debit cards are not accepted and the Customer must check which credit cards are accepted by the Supplier. 

The Supplier may submit an authorisation request to the credit card company during the period of car hire by way of a deposit held by the Supplier. The Customer must therefore contact his / her credit card company to ensure the payment card limit is suitable for this purpose. Some larger car types require two credit cards. 

If the Customer does not comply with the terms set out in this Article 3.3.1, the Supplier may not make the vehicle available and the full price of car hire will be charged. 

3.3.2. Supplements

Additional charges may be payable locally such as refueling, additional driver charges and young driver surcharge. The Customer acknowledges that in no event shall Expedia, Inc., Ebookers Travel and/or its Suppliers be liable for such additional charges as detailed or otherwise. 

An excess amount may be applicable in the event of theft or damage to the hire car, even where a mandatory insurance is included in the car hire. This will vary depending on the Supplier and country of rental. Purchase of an optional additional insurance coverage locally (called super CDW or super TP) will remove/reduce the excess applicable. The Customer acknowledges that in no event shall Expedia, Inc. and/or Ebookers Travel or its Suppliers be liable for such excess or provision of additional insurance coverage as detailed or otherwise. 

Petrol is not usually included in the hire tariff. For the hire of vehicles in certain countries, certain Suppliers automatically add charges for filling the fuel tank when the vehicle is returned. In addition, certain Suppliers charge a supplement if snow tyres are used. 

Unless agreed otherwise, the Customer must return the vehicle to the branch of the Supplier from which it was collected. If the Customer does not comply with this, the Suppliers may charge an additional surcharge. 

Special equipment, such as child seats, can be requested, and will be payable directly to the Supplier upon pick up (if available). 

3.3.3. Collection / use of the vehicle 

Drivers must usually be aged between 21 and 75 although this can vary between Suppliers and from country to country. It is the Customer's responsibility to check this with the Supplier. Additional charges may also apply if any driver is aged below 25 or over 70. 

All drivers must present a full valid driving licence in their name for the category of vehicle rented when taking delivery of the hire car. International rentals may have different driving licence requirements. An international driving licence is required if the drivers' licence is not in the roman alphabet. Additional documentation such as a passport or up to two forms of proof of name and address may also be required. Customers should check the Rules and Restrictions of the Supplier offering the car-hire for details of all applicable criteria for booking car-hire. 

The Customer is reminded that some Suppliers do not permit the rented vehicle to be used outside the country in which it has been rented. 

3.3.4. Cancellation of bookings / unused rental days 

No refunds will be offered on bookings cancelled within 6 hours to pick up time or any unused rental days. 

3.4. Destination services / Local Expert 

Destination Services may be offered separately or as part of a Travel Package through Ebookers Travel or another third party company at the time of booking. These Services are subject to these General Terms and Conditions and the Rules and Restrictions of the Suppliers offering the Destination Services. The Destination Services are not usually transferable, nor eligible for refunds or changes (unless cancelled by the Supplier), unless hosted as part of a Travel Package and such rights arise under Article 3.5.

3.4.1. Refund and cancellation of Destination Services 

It is possible that, occasionally, Destination Services offered by the Suppliers on the Website are cancelled for reasons such as weather conditions, or other reasons beyond the reasonable control of the Supplier, out-of-season stays, or if the required number of participants for the activity is not achieved. In these circumstances, Customers should refer to the relevant Supplier's Rules and Restrictions in relation to refunds. 

3.5. Travel Packages 

A Travel Package is as defined in the Package Travel Act. In general terms, a Travel Package exists when you make a single booking which includes a combination of at least two of the following travel services: (a) air transport; (b) accommodation; (c) car hire; and (d) certain destination services. Your Booking Confirmation will confirm what is included in your Travel Package. 

Travel Packages made available on the Website are supplied by Ebookers Travel (which shall be referred to as the “Supplier” or “Ebookers Travel” or “We” in this Article). The Travel Packages provided by Ebookers Travel are subject to the terms and conditions in this Article and the Rules and Restrictions of the Suppliers of the travel services which make up the Travel Package (eg. the airline or accommodation supplier). Customers must read the terms and conditions of this Article and the Rules and Restrictions of the Suppliers before booking. If there is any inconsistency between the terms of this Article and the Rules and Restrictions of the Suppliers, the Rules and Restrictions of the Suppliers shall prevail. 

3.5.1. Reservations and bookings 

All bookings for Travel Packages are subject to availability at the time of booking. Acceptance by the Supplier of reservations made by the Customer will depend on availability of the Travel Packages. Suppliers do not have to give reasons for refusing to accept a reservation. 

We try hard to make sure that our advertisements are kept up to date, but we do not guarantee that any of the Travel Packages we advertise will still be available at the time of booking. We will inform you as soon as possible after you place a booking if, for any reason, the Travel Package you have sought to book is not available. 

A contract will only come into existence between you and the Supplier when you have paid the price payable on booking and we have issued a Booking Confirmation to you. Acceptance by the Supplier is formalised by sending a Booking Confirmation e-mail to the Lead Customer within 24 hours of a booking being placed by the Lead Customer. No amount will be charged to the Customer until the time of confirmation by the Supplier(s) of the availability of the Service. 

3.5.2. Prices

We advertise a large number of Travel Packages and we try hard to ensure that the advertised price is always accurate. Despite Expedia Inc.'s best efforts, some of the Services listed on the Website may be incorrectly priced. EXPEDIA, INC. EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEBSITE AND/OR ON RESERVATIONS MADE UNDER AN INCORRECT PRICE.

We will normally verify prices at the time of booking. If there is a mistake, and the actual price is lower than that given at the time of booking, we will only charge you the lower amount. If the price is higher, we will contact you for instructions or reject your booking (at our sole discretion) and notify you of this so that you can decide what you would like to do.

The Suppliers are under no obligation to supply you with a Travel Package which is incorrectly priced, even after we have issued the Booking Confirmation, if the error should reasonably have been apparent to you. In these circumstances, we may contact you for instructions or cancel your booking and notify you so that you can decide what you would like to do.

Ebookers Travel may in some cases levy a booking fee in relation to some flight transactions made on the Customer's behalf. The Customer will be notified of all applicable charges at the time of booking.

The Supplier may change the price of your Travel Package after we have issued the Booking Confirmation in order to pass on to you changes in: (i) the price of the carriage of passengers resulting from the cost of fuel or other power sources; (ii) the level of taxes or fees on the travel services included in your booking imposed by third parties other than the Suppliers, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; or (iii) the exchange rates relevant to the Travel Package. The Suppliers shall only be able to change the price in this way if they notify you of any price increase at least 20 days before the start of your Travel Package, together with a calculation and an explanation for this change.

If the price of your Travel Package is increased by more than 8% of its total price, then you may:

a). accept and pay for the price increase;

b) reject the price increase and terminate your Travel Package with a full refund; or

c). reject the price increase, terminate your Travel Package and take an alternative one if we decide to offer this. If you decide to take an alternative Travel Package, we will inform you of its impact on the price of your booking.  If the alternative Travel Package is of a lower quality or cost, you may be entitled to a price reduction in accordance with Article 3.5.9 below.

We will give you a reasonable period of time to make your decision, which will usually be 7 days from notification of the price increase.  If you do not confirm within this timeframe, then we shall send a reminder to you, following which you shall be entitled to terminate the Travel Package and provide you with a refund.

If you decide to reject the price increase and terminate your Travel Package with a full refund, you may also be entitled to compensation in accordance with Article 3.5.9 below.

You will be entitled to a price reduction corresponding to any decrease in the costs described above which occur after you have booked but before the start of your Travel Package, although the Suppliers will be entitled to deduct its administrative expenses of this process. 

The trip descriptions on the Website specify the Services included in the price for each trip. Prices are shown in EUR. 

The Customer should be aware that the local authorities in certain countries can impose additional taxes (tourist tax, city tax etc), which have to be paid locally. The Customer is exclusively responsible for paying such additional taxes. 

Unless expressly stated otherwise, prices do not include insurance, airline services, excess baggage charges, transport from the airport to the accommodation, visa and vaccination charges or any personal expenses (laundry, telephone, drinks, room service, tips, etc.), nor excursions or the use of sports facilities, nor any more general costs that are not expressly included in the Booking Confirmation. 

If Expedia and/or the Supplier becomes aware of any fraud or illegal activity associated with the payment for the booking, the booking will be cancelled and the Customer shall be liable for all the expenses arising from such cancellation, without prejudice to any action that might be taken against him / her. 

3.5.3. Cancellation and changes by the Customer 

3.5.3.1 Cancellation 

Requests by the Customer for cancelling or changing a trip must be submitted by telephone by calling 09 725 22 171 (Calls to this number cost the same as calls to local rate numbers). Such requests will be dealt with on behalf of the Suppliers concerned. 

In the event of cancellation of the Travel Package booking by the Customer, Expedia and the Supplier can require compensation to cover the costs of the travel arrangements already made and an administration fee will be imposed by Expedia in accordance with the administration charges set out in Article 2.2.2. In addition to this, a standard cancellation charge may be made by the Suppliers of each element of the Travel Package in respect of each cancellation. Where a cancellation affects more than one person on the booking a cancellation charge will be applied in respect of each person on the booking. 

In addition to the cancellation right set out above, you shall have the right to cancel your booking before the start of the Travel Package without paying any cancellation charge in the event of Unavoidable and Extraordinary Circumstances occurring at the place of destination or its immediate vicinity, if we have confirmed to you that the event will significantly affect the performance of the Travel Package, or will significantly affect the carriage of passengers to the destination.  If you cancel in this circumstance, we shall provide you with a full refund of any payments made in relation to your booking but you will not be entitled to compensation or any of the rights set out in Article 3.5.9. below. 

If the Customer does not present himself / herself at the departure of the trip and/or fails to use some or all of the Services booked, refunds will only be awarded to the Customer in line with the Rules and Restrictions of the applicable Suppliers as notified in the booking process. The Rules and Restrictions of Suppliers of air transport services are made available prior to making a booking and can be re-viewed here. Specific Accommodation Supplier Rules and Restrictions are provided prior to making a booking. 

3.5.3.2 Effects of cancellation 

Please note that Travel Packages are subject to the Rules and Restrictions of the Supplier and separate cancellation charges imposed by the Supplier may apply. 

3.5.3.3 Change of booking by the Customer 

If after making the booking a Customer wants to change the trip with respect to the date of travel, the destination, the place where the trip starts, the accommodation or the means of transport, the Lead Customer should call 09 725 22 171. 

The Suppliers do not have a legal obligation to make such changes but they may, at their sole discretion, try to accommodate your request.  Please understand that it is often not possible to do so as changes may depend on availability and the Suppliers' Rules and Restrictions. Also, a fee may be imposed by the applicable Suppliers in the event of a change to a booking – please refer to the Rules and Restrictions notified in the booking process for more details. 

If we agree to make a change, you agree to pay the administration charge as set out in Article 2.2.3 in making your required change plus any costs which are imposed by the Supplier for making the change.  This could be substantial and such costs tend to increase the closer to the departure date that the change is made.  For instance, certain elements of the Travel Package (e.g. a flight) may incur a 100% cancellation charge. 

3.5.3.4 Replacement of participant 

You may transfer your Travel Package to another person who satisfies all the conditions applicable to the Travel Package, subject to you and the other person accepting that you will both be liable, jointly and individually, for full payment of any balance due to be paid and any fees, charges or other costs arising from the transfer.  We shall notify you of these costs upon receipt of your request to transfer.  You will need to give us reasonable notice of this change so that we can make the necessary arrangements, but 7 days or more before departure shall be considered to be reasonable. Ebookers Travel will seek to help with the name transfer, but note that where the Travel Package includes a flight, depending on the airline’s Rules and Restrictions, this may amount to a flight cancellation and rebooking (with a 100% cancellation charge). 

3.5.4 Cancellation and changes by Ebookers Travel before travel 

3.5.4.1 Changes by Ebookers Travel before travel 

As the arrangements which make up your Travel Package are planned many months in advance, from time to time Ebookers Travel may need to make a change to your Travel Package. Ebookers Travel reserves the right to do so at any time. Most changes are minor changes, however, occasionally Ebookers Travel will have to notify Customers of a significant change which it is constrained to make to the main characteristics of the Travel Package, or where it cannot fulfil any of your special requirements which it has accepted.

In the unlikely event that Ebookers Travel has to make a significant change to your Travel Package, we will tell you as soon as reasonably possible. You will then have the option to:

a). accept the proposed change. If this results in a Travel Package of lower quality or cost, you may be entitled to a price reduction in accordance with Article 3.5.9 below;

b). reject the proposed change and terminate your Travel Package with a full refund; or

c). reject the proposed change, terminate your Travel Package and take an alternative one if we decide to offer this. If you decide to take an alternative Travel Package, we will inform you of its impact on the price of your booking.  If the alternative Travel Package is of a lower quality or cost, you may be entitled to a price reduction in accordance with Article 3.5.9 below.

Ebookers Travel will give you a reasonable period of time to make your decision, which will usually be 7 days from notification of the change.  If you do not confirm within this timeframe, we shall send a reminder to you, following which we shall be entitled to terminate the Travel Package and provide you with a refund.

If you decide to reject the proposed change and terminate your Travel Package with a full refund, you may also be entitled to compensation in accordance with Article 3.5.9. This will usually be as outlined in the table below, unless the change is as a result of Unavoidable and Extraordinary Circumstances in which case no compensation will be payable.

Please note:

 In the event of more than one significant change to the Customer's Travel Package, Ebookers Travel will only pay compensation in respect of a single change per full fare paying adult. 

Ebookers Travel will pay compensation dependent on the time before their departure that Ebookers Travel notifies the Customer about the change.

 

Compensation table

Time before departure date (days)

Compensation (€)

60+

0

60-42

10

41-28

20

27-15

30

14-0

50

 

We may not give you any of the above options in the event that a change to the purchased Travel Package is a minor change. Please note that a change of flight time of less than 120 minutes earlier than the departure time and less than 240 minutes later than the departure time, a change of airline or aircraft (if originally identified), a change of departure or destination airport to one within the same region, or a change of accommodation to another of the same or higher standard usually qualify as minor changes. 

3.5.4.2 Cancellations by Ebookers Travel before travel 

On rare occasions, Ebookers Travel may have to cancel your Travel Package and it reserves the right to do so. .  If it has to do so, Ebookers Travel will notify you as soon as possible.  Ebookers Travel may (at its discretion) also offer you an alternative Travel Package if it is able to do so, and inform you of its impact on the price of your booking. If the alternative Travel Package is of a lower quality or cost, you may be entitled to a price reduction in accordance with Article 3.5.9 below. If Ebookers Travel cannot offer you an alternative, or even if you just prefer, it will provide you with a full refund of any payments made for the Travel Package.  

You may be entitled to compensation as result of our cancellation of your Travel Package in accordance with Article 3.5.9 below, except where Ebookers Travel is prevented from providing the Travel Package because of Unavoidable and Extraordinary Circumstances in which case no compensation will be payable. 

3.5.5 Ebookers Travel's responsibility for the performance of the Travel Package  

Ebookers Travel does not itself own or provide any of the Services, facilities or travel arrangements which make up your Travel Package. These are provided by Suppliers which Ebookers Travel arranges to provide the Services, facilities or travel arrangements which make up your Travel Package. Ebookers Travel has a legal duty to exercise reasonable skill and care in making the arrangements for the Suppliers to provide the Services, facilities and travel arrangements to you.

You must tell us immediately of any failure to perform or improper performance of your Travel Package (“Failure”).  This will give Ebookers Travel the opportunity to resolve the Failure whilst you are on your Holiday. However, these rights will not arise if remedying the Failure is impossible or entails disproportionate costs.  In that case, your only right will be to seek a price reduction or compensation in accordance with Article 3.5.9.

If a significant proportion of the Services included in your Travel Package cannot be provided as agreed in the booking, Ebookers Travel shall offer, at no extra cost to you, suitable alternative arrangements for the continuation of the Travel Package. If the alternative arrangements available are of lower quality you will be entitled to a price reduction as described in Article 3.5.9 below. You may only reject the alternative arrangements offered to you if they are not comparable to what was agreed in the booking or if the price reduction is inadequate.  If you do reject the alternative arrangements, or if Ebookers Travel is not able to offer them, then you may, where appropriate, be entitled to a price reduction and/or compensation in accordance with Article 3.5.9.

If a Failure substantially affects the performance of the Travel Package, and Ebookers Travel has failed to remedy it within a reasonable period of time, you may decide to continue with your Travel Package or terminate your booking without paying a termination fee. . If you decide to terminate, then if your Travel Package included transport to the destination, Ebookers Travel shall also repatriate you with equivalent transport without undue delay back to your place of departure and at no extra cost to you.  You may, where appropriate, be entitled to a price reduction and/or compensation in accordance with Article 3.5.9.

If Ebookers Travel is unable to ensure your return to your place of departure as agreed in your Travel Package because of Unavoidable and Extraordinary Circumstances, it shall bear the cost of necessary accommodation, if possible of equivalent category, for a period not exceeding three nights per passenger. This limitation shall not apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, as well as persons in need of specific medical assistance, provided that Ebookers Travel has been notified of their particular needs at least 48 hours before the start of the Travel Package.

If a longer period of accommodation than that referred to above is provided for in Union passenger rights legislation concerning your mode of return transport, or such legislation does not allow the transport provider to limit its obligations as described above in the event of Unavoidable or Extraordinary Circumstances, then the limits set out in such legislation will apply instead. 

3.5.6 Supplier Rules and Restrictions 

Ebookers Travel works with Suppliers of travel products such as airlines and hotels, but does not control these Suppliers. The Services are subject to the Rules and Restrictions of the Suppliers offering the Services. The Rules and Restrictions of Suppliers of air transport services and accommodation services are made available prior to making a booking. 

3.5.7 Unforeseen and Extraordinary Circumstances 

In these General Terms and Conditions, where we refer to Unavoidable and Extraordinary Circumstances, it means a situation beyond the, control of the party who invokes such a situation and the consequences of which could not have been avoided even if all reasonable measures had been taken. This may cover, for example, warfare, other serious security problems such as terrorism, significant risks to human health such as the outbreak of a serious disease at the travel destination, or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the destination as agreed in the package travel contract. Expedia shall rely on the advice of the Ministry for Foreign Affairs, as to whether a situation would or would not fall within the category of Unavoidable and Extraordinary Circumstances. 

3.5.8 Assistance in resort 

3.5.8.1 Assistance when Customer is in difficulty 

Ebookers Travel shall provide you with appropriate assistance without undue delay if you are in difficulty, in particular by providing appropriate information on health services, local authorities and consular assistance; and by helping you make distance communications and helping you find alternative travel arrangements.  Typically, Ebookers Travel does not charge for this assistance. Although Ebookers Travel does reserve the right to charge a reasonable fee for such assistance if the difficulty has been caused intentionally by you or through your negligence 

3.6.8.2 Resolving disputes at the resort

If there is a problem with your Travel Package during your trip, please immediately inform both us (via the details set out in your Booking Confirmation or immediately below) and the relevant Supplier (e.g. your hotelier) who will endeavour to resolve your problem. It is important you advise us as well as the Supplier so we can both help to put things right without delay. 

If your Booking Confirmation does not refer to a local representative, please contact Ebookers Travel directly to report any problems. Quote in any case the trip number, the destination and the dates of travel. 

Customer Service tel: 09 725 22 171 e-mail: matkailu@customercare.ebookers.fi 

Ebookers Travel or any relevant local representative will use prompt efforts to find appropriate solutions to any reported problems. 

3.5.8.3 Resolving disputes after your holiday

However, if your complaint is not resolved locally, please follow this up within 30 days of your return home by emailing us at the details set out above, giving your booking reference and all other relevant information. Please keep your letter concise and to the point.

You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/.  This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.

Please note failure to advise of problems whilst on holiday, as described above, deprives both us and the Suppliers of the opportunity to investigate and rectify your complaint whilst in resort and this may affect your rights under this contract including reducing any compensation due, potentially to zero.

 

3.5.9 Ebookers Travel's obligation to provide a price reduction and/or compensation for damages

You will be entitled to an appropriate price reduction from Ebookers Travel for any period during which there is a Failure, unless the Failure is attributable to you.

You shall be entitled to receive appropriate compensation from Ebookers Travel for any damage you sustain as a result of a Failure except where the Failure is:

a). attributable to you;

b). attributable to a third party unconnected with the provision of the Services included in the Travel Package and is unforeseeable or unavoidable; or

c). due to Unavoidable and Extraordinary Circumstances.

Ebookers Travel shall not be liable to pay compensation to you in connection with your Travel Package where on tour operator's liability to pay compensation for any transportation related damage is applied what is provided on such transportation in Maritime Act (674/1994) or in Regulation (EC) No 392/2009 of the European Parliament and of the Council of 23 April 2009 on the liability of carriers of passengers by sea in the event of accidents, Act on Transportation in Aircraft (289/1937), Air Transport Contracts Act (45/1977), Air Transport Act (387/1986), Railway Transport Act (1119/2000), or Council Regulation (EC) No 2027/97 on air carrier liability in the event of accidents for passengers and their luggage on air transportation, or what is provided in the Convention concerning International Carriage by Rail (COTIF; SopS 5/1985), the Convention in respect of travel by air (SopS 78/2004), or in the 1974 Athens Convention's year 2002 minutes in respect of passenger and luggage travel by sea (SopS 70/2017). 

Ebookers Travel's liability will also be limited in accordance with the Rules and Restrictions of the Suppliers which provide the transportation element of your Travel Package and in an identical manner as if such limitations applied directly to Ebookers Travel.

Ebookers Travel's liability to you in connection with your Travel Package shall be limited to a maximum of three times the cost of your Travel Package, except in cases involving death, injury or illness where we or its Suppliers have caused such damage intentionally or with negligence.

If you are granted compensation or a price reduction by another party in relation to the same Failure which you claim compensation or a price reduction from Ebookers Travel, then it may deduct the compensation or price reduction you receive from the other than party from that which is payable by Ebookers Travel.  

Except as set out above, Ebookers Travel accepts no liability for any claims, losses, expenses, damages or liability for your Travel Package, except in cases involving death, injury or illness where Ebookers Travel has caused such damage with negligence.  

3.5.10 Lapsing of liability and limitation complaints period

Claims based on implementation of the trip not being in accordance with the contract should be submitted within 30 days of the contractually-scheduled end of the trip. In that case, contact matkailu@customercare.ebookers.fi or call our number 09 725 22 171. Claims should be made in writing, in Customer's own interest. The limitation period begins on the day on which the trip should end, based on the contract. 

3.4.11 Accessibility and reduced mobility

Not all Travel Packages are suitable for customers with reduced mobility. We recommend you call our call centre agents to discuss whether a travel product would be suitable for your particular needs so we can provide support before you complete your Travel Package booking. 

Article 4. General 

4.1. Travel destinations

Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Expedia, Inc. advises Customers to review any travel prohibitions, warnings, announcements and advisories issued by the Ministry for Foreign Affairs and displayed on their website. Please see Article 3.1.3 for more information. 

By offering travel to particular international destinations, Expedia, Inc. does not represent or warrant that travel to such destinations is advisable or without risk, and is not liable for damages or losses that may occur from travel to such destinations. 

4.2. Prices 

The price of the Services will be as quoted on the Website from time to time, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect bookings already accepted except as stated in Articles 3.5.2 and 3.5.4.2 above. Expedia may in some cases levy a booking fee in relation to some flight transactions made on the Customer's behalf. The Customer will be notified of all applicable charges at the time of booking. Despite Expedia, Inc's best efforts, some of the Services listed on the Website may be incorrectly priced. EXPEDIA, INC. EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEBSITE AND/OR ON RESERVATIONS MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, IF AVAILABLE, EXPEDIA, INC. WILL OFFER THE CUSTOMER THE OPPORTUNITY TO KEEP THE CUSTOMER'S RESERVATION AT THE CORRECT PRICE OR WE WILL CANCEL THE CUSTOMER'S RESERVATION WITHOUT PENALTY. Expedia, Inc. is under no obligation to provide Services to a Customer at an incorrect (lower) price, even after Customers have been sent confirmation of their booking, unless otherwise provided by compelling legislation. 

4.3. How our sort order is determined 

Customers have many options to help them find the perfect hotel, flight, car rental or activity. The “sort” settings allow travelers to order search results to their preference, whether based on price, verified review score, or other criteria. The “filter” settings also allow Customers to include or exclude various options to suit their travel needs. If no options are selected, we will show a range of relevant options in the search results, based on the criteria outlined below:
 

  • Accommodation: Our default sort order reflects the relevance of properties to your search criteria, as we want to make sure you are able to quickly and easily find the offer that is right for you. We measure relevance by taking into account factors like a property’s location, its review scores, the popularity of the property (measured by how many travelers on our sites make bookings at that property), the quality of the content provided by the property, and the competitiveness of the property’s rates and availability, all relative to other properties meeting your chosen search criteria. The compensation which a property pays us for bookings made through our sites is also a factor for the relative ranking of properties with similar offers, based on the relevance factors described above. On our non-default sorts (e.g., by price or by star rating), properties with similar results will be ordered based on the factors above.
  • Air transport: Our default sort order is based on lowest price. In cases where two flights have the same price, the shorter flight is listed first.
  • Car hire: Our default sort order is primarily driven by price, but we may consider other relevant factors such as popularity, customer reviews, convenience of pickup location, and car type or category.
  • Destination Services and activities: Our default sort order is manually curated by Ebookers' destination managers familiar with each market, taking into account such factors as price, popularity, distance from hotel options, and Customer feedback.
  • Travel Packages: When combining several different travel products into a Travel Package, we use the criteria outlined above to determine the sort order for each product.
     

Additionally, we continually optimize our Website service to provide the best experience to Customers. Accordingly, we may test different default sort order algorithms from time to time. 

4.4. Photographs and illustrations Expedia, Inc. does its utmost to provide photographs and illustrations that give the Customer a depiction of the Services offered. The purpose of these photographs and illustrations is to show the Customer the level of accommodation and the degree of comfort, and they must not be considered to be making any representation that exceeds this purpose. 

4.5. Insurance

The prices on the Website do not include travel insurance. The Customer is therefore advised by Expedia to take out insurance that covers the consequences of certain cases of cancellation and  that also provides cover for certain special risks such as the cost of repatriation in the event of an accident or illness. Several insurance companies offer services that cover these and other kinds of risks. Expedia advises the Customer to familiarise himself/herself with different insurance options, so that the insurance policy possibly taken out is adequate to cover their requirements. It is the Customer's responsibility to ensure any insurance policy taken out is adequate to cover their requirements. 

4.6 Customer's Financial Protection 

Expedia has given a security through its representative for the Finnish Competition and Consumer Authority (registration number 3074/00/MjMvU) in the event of its insolvency in accordance with section 3 of the Act on Travel Service Providers (921/2017). In terms of Travel Packages, the security protects only those Customers who have booked a (a)  a Travel Package as described in section 3.5 or (b) a separately purchased air service, when Expedia receives the payment on behalf of the Supplier. 

Expedia's security also protects all the payments it has received from Customers in relation to Linked Travel Arrangements in the event of Expedia's insolvency. 

4.7 Bonus+

If you are enrolled in the Bonus+ programme and are earning and/or redeeming Bonus+ on any booking, the following terms will apply: http://www.ebookers.fi/rewards

Article 5. Financial conditions and payment procedures 

5.1 Local taxes and payments 

Unless specified otherwise in the Rules and Restrictions, the prices of the Services shown on the Website are expressed in EUR, excluding local taxes imposed by the authorities in some countries. 

The price of Services booked on the Website or by telephone must be paid either to (i) Expedia, Inc or TPX which will accept such payments on behalf of the Suppliers, and/or (ii) directly to the Suppliers. Payment may be charged by more than one party (as will be shown on the Customer's bank or credit card statement) however the total amount charged will not exceed the total price of the Services. 

The Customer shall provide the details of his/her payment card and the Supplier or Expedia, Inc. will often have to verify: (i) the validity of the payment card (through a charge of a nominal value that is either refunded within a few days or deducted from the final payment due to the Supplier) and, (ii) the availability of funds on the payment card (to be confirmed by the bank issuing the Customer's credit card). 

The reservation of any pre-paid "pay online now" hotel bookings and Expedia Special Fare products and Expedia Packages for destinations within the European Union is covered by the regulations for travel agents and tour operators, as set down in Articles 306-310 of the EU Principal VAT Directive [2006/112/EC]. The Supplier Ebookers Travel is located in the United States of America, as a result of which no VAT will be charged on services provided by Ebookers Travel 

5.2. Tax recovery charge 

Except as provided below with respect to tax obligations on the amounts we retain for our services, neither Expedia, Inc. nor Ebookers Travel collect taxes for remittance to applicable taxing authorities. The tax recovery charges on prepaid "pay online now" hotel transactions are a recovery of the estimated transaction taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc.) that Ebookers Travel pays to the hotel for taxes due on the rental of the room. The hotel invoices Ebookers Travel for tax amounts. The hotels are responsible for remitting applicable taxes to the applicable taxing jurisdictions. Neither Expedia, Inc. nor Ebookers Travel act as co-vendors with the hotel with whom our customers book or reserve their travel arrangements. Taxability and the appropriate tax rate vary greatly by location. The actual tax amounts paid by Ebookers Travel to the hotels may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc. in effect at the time of the actual use of the hotel by our customers. In addition to the above, in certain jurisdictions, sales, use and/or local hotel occupancy taxes may be imposed on the amounts that Ebookers Travel charges for its services. The actual tax amounts on our services, if any, may vary depending on the rates in effect at the time of the Customer's hotel stay. 

For pre paid "pay online now" bookings, the Supplier's New York State and New York City tax registration certificates and numbers are provided below. 

New York State Tax Registration:

New York sales taxes and New York City occupancy taxes, where applicable, are due on the Customer's hotel room stay. For pre-paid "pay online now" hotel bookings, the Supplier's New York sales tax vendor registration number is 880392667 and its New York City hotel occupancy tax registration number is 033960..

Please click here for additional information:
travelscape_nys_certificate_of_authority.pdf
travelscape_nyc_certificate_of_authority.pdf 

Article 6. Customer service and the handling of complaints 

Queries or requests for information or complaints during a trip should be sent to matkailu@customercare.ebookers.fi, or a Customer can call on 09 725 22 171.

Complaints should be sent by email to matkailu@customercare.ebookers.fi, which will receive complaints on behalf of the Suppliers. For ease of resolution Customers are encouraged to bring their complaints within 28 days of the end of a trip. 

Any hard copy complaints should be directed either to the individual Supplier providing the Service using the address provided in their Rules and Restrictions or to Expedia. Hard copies of complaints can be sent to:

Expedia, Inc.
333 108th Avenue NE
Bellevue, WA 98004
USA
(with a copy to: matkailu@customercare.ebookers.fi

 

Complaints are usually processed only if the issues mentioned in the email have been noted by calling 09 725 22 171 or by email to matkailu@customercare.ebookers.fi during the trip (as soon as reasonably practicable) so that measures can be taken to resolve the problem and in order to limit the damage suffered by the Customer. Depending on circumstances, there might be exceptions to this. 

Complaints about loss of, theft of or damage to luggage, clothing or personal belongings that were not under the Customer's control during the stay should be addressed to the hotel Supplier. 

The European Commission’s Online Dispute Resolution Platform is available at http://ec.europa.eu/odr 

Article 7. Expedia's liability 

The Customer accepts that where Expedia, Inc. acts as an interface between the Customer and the Suppliers, Expedia, Inc. will under no circumstances be held liable with respect to Services the Customer has booked with one or more Suppliers. Expedia, Inc. is not liable if and insofar as the Customer is able to claim for damages under an insurance policy such as travel and/or holiday cancellation insurance. 

The information displayed on this Website has been provided by the respective Suppliers, and Expedia does not accept any liability for any inaccuracies. Customers must ensure that they verify all information given before booking. 

Customers should note that all hotel ratings shown are intended as guidance only and may not be an official rating or be in line with Finnish classification. Expedia does not accept any liability in relation to the ratings shown. 

Article 8. Disclaimer 

Except as expressly set out in these General Terms and Conditions, all the information contained in this Website is provided without any warranty (either express or implied) or implied term of any kind, including but not limited to any implied warranties or implied terms of satisfactory quality, fitness for a particular purpose or non-infringement. All such implied terms and warranties are excluded. By accessing this Website, the Customer agrees that Expedia will not be liable for any direct, indirect or consequential loss arising from the use of the Website, any delay or inability to use the Website, or from the Customer's use of links from the Website. The exclusions and limitations contained in this Article apply only to the extent permitted by law. 

Article 9. Applicable law 

These General Terms and Conditions are governed by the laws of Finland.

Any dispute (including non-contractual disputes or claims) arising from the interpretation of these terms shall be primarily solved through negotiations. In case no unanimity can be reached in the negotiations, any disputes shall be decided in general court, the District Court of Helsinki as first stage. 

A consumer has the right to bring an action in the general court of first instance of that locality in which judicial district he/she has his/her residence in Finland. A consumer has also the right to take the dispute to Consumer Disputes Board (www.kuluttajariita.fi) to solve. Before taking the matter to Consumer Disputes Board the consumer must contact Local Register Offices' Consumer Advisory Services (www.kuluttajaneuvonta.fi). 

Article 10. Final provisions 

If Expedia, Inc. does not invoke one of the provisions of the General Terms and Conditions at any one moment, this must not be interpreted as a cession of the right to invoke it at a later date. 

If any provision of these General Terms and Conditions (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part provision shall, to the extent required, be deemed not to form part of this agreement with the Customer and the validity and enforceability of the other provisions shall not be affected. 

Every instance of force majeure, including the interruption of means of communication or a strike by carriers, hoteliers or air traffic controllers, will lead to the suspension of the obligations in these General Terms and Conditions that are affected by the force majeure event and the party affected by the force majeure event shall not be liable as a result of the inability to meet such obligations. 

These General Terms and Conditions come into force on 01/07/2018.

Annex 1 – Packages Standard Information Form

Important information regarding your Travel Package rights

In certain circumstances, a Travel Package may be formed as a result of Services you decide to book, where Ebookers Travel is the organiser of the Travel Package. Where this possibility arises, you will be directed to read the important information below.

The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302.

Therefore, you will benefit from all EU rights applying to packages. Ebookers Travel will be fully responsible for the proper performance of the package as a whole.

Additionally, as required by law, Ebookers Travel

has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.

Key rights under Directive (EU) 2015/2302

—  Travellers will receive all essential information about the package before concluding the package travel contract.

—  There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.

—  Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent.

—  Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.

—  The price of the package may only be increased if specific costs rise (for instance fuel prices), and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8 % of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.

—  Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.

—  Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.

—  Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.

—  If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.

—  Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed.

—  The organiser has to provide assistance if the traveller is in difficulty.

—  If the organiser or, in some Member States, the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. Expedia Travel has taken out insolvency protection with Zurich Insurance plc Niederlassung für Deutschland (address: Platz der Einheit 2,60327 Frankfurt am Main, Germany, tel:. + 49 697 1150, email: service@zurich.de).

Travellers may contact this entity or, where applicable, the competent authority: The Finnish Competition and Consumer Authority (postal address: PL 5, 00531 Helsinki, address: Siltasaarenkatu 12 A, 00530 Helsinki, tel: 029 505 3000 (switchboard), or 029 553 6901 (Consumer Advisory Services of Local Register Offices)), if services are denied because of Ebookers Travel's insolvency.

Directive (EU) 2015/2302 as transposed into national law can be found here. 

Annex  2 Linked Travel Arrangements under the Travel Service Legislation

Important information regarding linked travel arrangements

In certain circumstances, a linked travel arrangement may be formed as a result of Services you decide to book.  Where this possibility arises, you will be directed to read the important information below.

If, after selecting and paying for one travel service, you book additional travel services for your trip or holiday via Ebookers, you will NOT benefit from rights applying to packages under Directive (EU) 2015/2302.

Therefore, Ebookers will not be responsible for the proper performance of the individual travel services. In case of problems please contact the relevant service provider.

However, if you book and pay for any additional travel services from Ebookers during the same visit to this website, the travel services will become part of a linked travel arrangement. In that case Ebookers Travel has, as required by EU law, protection in place to refund your payments to Ebookers Travel for services not performed because of Ebookers Travel's insolvency, and, when necessary, your return transportation. Please note that this does not provide a refund in the event of the insolvency of the relevant service provider.

Ebookers has taken out insolvency protection with Zurich Insurance plc Niederlassung für Deutschland (address: Platz der Einheit 2,60327 Frankfurt am Main, Germany, tel:. + 49 697 1150, email: service@zurich.de).

Travellers may contact this entity or, where applicable, the competent authority: The Finnish Competition and Consumer Authority (postal address: PL 5, 00531 Helsinki, address: Siltasaarenkatu 12 A, 00530 Helsinki, tel: 029 505 3000 (switchboard), or 029 553 6901 (Consumer Advisory Services of Local Register Offices)), if the services are denied because of Ebookers' insolvency.

Note: This insolvency protection does not cover contracts with parties other than Ebookers, which can be performed despite Ebookers' insolvency.

Directive (EU) 2015/2302 as transposed into the national law is available here.

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