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Mercure Hotel Aachen am Dom

3.5 star property

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Photo gallery for Mercure Hotel Aachen am Dom

View from property
Exterior
Reception
Daily buffet breakfast for a fee
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Room service
  • Housekeeping

Explore the area

View in a map
Peterstr. 1, Aachen, NW, 52062
  • Place, Aachen Town Hall
    ‪3 min walk‬
  • Place, Aachen Cathedral
    ‪5 min walk‬
  • Place, Carolus Thermen Bad Aachen
    ‪14 min walk‬
  • Airport, Liege (LGG)
    ‪51 min drive‬

Room options

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Superior Room, 1 Double Bed

9.2 out of 10
Wonderful
(7 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Standard Room, 1 Double Bed

9.2 out of 10
Wonderful
(12 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Privilege, Room, 1 Double Bed with Sofa bed

A hotel room with a sofa, a dining table, a TV, and a minibar.

Privilege, Room, 1 Double Bed with Sofa bed

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Single Bed, Accessible

Standard Room, 1 Single Bed, Accessible | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Standard Room, 1 Single Bed, Accessible

  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Single Bed

Standard Room, 1 Single Bed | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Standard Room, 1 Single Bed

8.4 out of 10
Very good
(6 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed

A hotel room with a bed, a desk with a television, a chair, and a wall-mounted lamp.

Standard Room, 1 Queen Bed

8.6 out of 10
Excellent
(22 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Mercure Hotel Aachen am Dom

Along with a 24-hour front desk, this smoke-free hotel has tour/ticket assistance and a front desk safe. WiFi in public areas is free. Other amenities include multilingual staff assistance and a vending machine. Housekeeping is available on request.
Mercure Hotel Aachen am Dom offers 117 accommodations with a safe and coffee/tea makers. LCD televisions come with satellite channels and pay-per-view films. Bathrooms include baths or showers and hairdryers.

This Aachen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Mercure Hotel Aachen am Dom. During your stay, you're just a quick walk from Elisenbrunnen. Free WiFi in public areas and breakfast (surcharge) are available.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, multilingual staff and a lift
  • Steps from Elisenbrunnen and 4 minutes on foot from Couven Museum
  • Pets welcome for a fee
As a guest of Mercure Hotel Aachen am Dom, you'll find a vending machine, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. Mercure Hotel Aachen am Dom also features discounted use of a nearby fitness facility, a front desk safe, and a lift.

This 3.5-star Aachen hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 18 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 24 per person

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (88 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 30

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 19 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.50 per person, per night, up to 21 nights. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 24 per person
  • Nearby parking fee: EUR 18 per night
  • Pet fee: EUR 19 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: EUR 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 star Superior, and is displayed on this page as 3.5 stars.

Property is also known as

Dom Aachen
Mercure Aachen am Dom
Mercure am Dom
Mercure Hotel Aachen
Mercure Hotel Aachen am Dom
Mercure Hotel am Dom
Accor Hotel Aachen Am Dom
Mercure Aachen Am Dom Aachen
Mercure Hotel Aachen am Dom Hotel
Mercure Hotel Aachen am Dom Aachen
Mercure Hotel Aachen am Dom Hotel Aachen

Mercure Hotel Aachen am Dom Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 303 out of 728 reviews
Rating 8 - Good. 316 out of 728 reviews
Rating 6 - Okay. 82 out of 728 reviews
Rating 4 - Poor. 14 out of 728 reviews
Rating 2 - Terrible. 13 out of 728 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Shoji

Liked: Cleanliness, amenities, property conditions & facilities
Frendly check-in , nice breakfast and early check out
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Ivor Simmons

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very well located for someone looking to enjoy the tourist attractions which there are many only a few meters away.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Yevhen

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great. The location, the hotel 🛍️🏨 itself.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Carl

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and well organized . The location was a bit noisy overnight. Breakfast average and very expensive for what it is. Staff was friendly and courteous/ professional.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel stay. Great breakfast and big windows in room.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities
Very clean room! Very quiet although across from elevator. Room 218 was quite nice. Excellent stay and very close to center of town.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Takahiko

Liked: Cleanliness, amenities, property conditions & facilities
Very good location for dinner and shopping.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel and staff in a great location
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Anne

Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay at Mercure Hotel Aachen. The room was clean and staff quickly responded to our request for extra pillows (we originally only had one each). All of the staff were friendly and very helpful. Breakfast was good. Not much noise outside considering how busy the Christmas markets were, so we slept comfortably.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good for more than one night

Lovely staff, top floor room with dedicated lift and panoramic views, thoroughly enjoyable
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

HASSAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, walkable distance to most of the old city, a friendly staff
Stayed 5 nights in Apr 2025
Verified

10/10 Excellent

kyusik

Liked: Cleanliness, staff & service, property conditions & facilities
near amdom very good location
Stayed 4 nights in Jul 2025
Verified

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Very close to historical centre. Staff is polite.
Stayed 1 night in Aug 2025
Verified

8/10 Good

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel located very centrally
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A week in Aachen

Hotel staff were always very helpful.Room was clean and tidy.Location ideal for all amenities in Aachen town centre.All in all a very pleasant stay.
Stayed 7 nights in Aug 2025
Verified

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful time at this hotel. Staff were wonderful.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Rooms were spacious and very clean! Hotel spotless and a great location for walking everywhere!
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check-in experience. I loved the room which was very clean and spacious very well done.
Stayed 1 night in Jun 2025
Verified

6/10 Okay

Andreas

Liked: Cleanliness, property conditions & facilities, room comfort
Clean, modern room, but very little amenities: no fridge, no coffee machine or water heater, actually no coffee or water at all in the room, a tiny TV. This is ok if all you do is sleep in the room. But for the same money, you get better value elsewhere.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Nikolas

Liked: Cleanliness, property conditions & facilities, room comfort
Everything is good I like my stay in this hotel , really good quality of staying and very friendly staff at reception 👍😊thank you
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel, would stay there again

Friendly staff, good hotel overall, clean, good value for money
Stayed 1 night in Feb 2022
Verified

10/10 Excellent

Herbert

Liked: Cleanliness, property conditions & facilities
Personal amable
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities
It was a great room we were there for CHIO Aachen Clean, quiet and convenient
Stayed 6 nights in Jun 2022
Verified

10/10 Excellent

Shoji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good access by car and shoppping area
Stayed 2 nights in Jan 2024
Verified

8/10 Good

Shijie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel located at good place. The front service is very good.
Stayed 4 nights in Jun 2024