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Helnan Phønix Hotel

4.0 star property

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Daily buffet breakfast (DKK 150 per person)
Terrace/patio
Daily buffet breakfast (DKK 150 per person)
Family Quadruple Room | Hypo-allergenic bedding, desk, free WiFi, bed sheets
Daily buffet breakfast (DKK 150 per person)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • 24/7 front desk
  • Room service
  • Parking available
  • Free WiFi

Explore the area

View in a map
Vesterbro 77, Aalborg, DK-9000
  • Place, Jomfru Ane Gade
    ‪4 min walk‬
  • Place, House of Music
    ‪11 min walk‬
  • Place, Aalborg Zoo
    ‪19 min walk‬
  • Airport, Aalborg (AAL)
    ‪7 min drive‬

Room options

View all photos for Triple Room

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Triple Room

8.8 out of 10
Excellent
(26 reviews)
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Family Quadruple Room

Family Quadruple Room | Hypo-allergenic bedding, desk, free WiFi, bed sheets

Family Quadruple Room

7.8 out of 10
Good
(42 reviews)
  • 21 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room, 1 Double Bed

Junior Room, 1 Double Bed | Hypo-allergenic bedding, desk, free WiFi, bed sheets

Junior Room, 1 Double Bed

8.0 out of 10
Very good
(8 reviews)
  • 39 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Quadruple Room

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Quadruple Room

8.2 out of 10
Very good
(20 reviews)
  • 19 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Double Room, 2 Single Beds

Double Room, 2 Single Beds | Hypo-allergenic bedding, desk, free WiFi, bed sheets

Double Room, 2 Single Beds

8.4 out of 10
Very good
(43 reviews)
  • 19 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room, 1 Double Bed

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Double Room, 1 Double Bed

8.4 out of 10
Very good
(198 reviews)
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed

Similar properties

Terrace/patio
Milling Hotel Gestus
  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Parking available
4.3 out of 5, Excellent, 1,122 reviews
The price is €102
includes taxes & fees
26 Oct - 27 Oct
Milling Hotel Gestus

About this property

Helnan Phønix Hotel

Hotel with a fitness centre, steps from Aalborg Historical Museum
Along with a fitness centre, this smoke-free hotel has coffee/tea in a common area and conference space. WiFi in public areas is free. Additionally, self parking, a 24-hour front desk and tour/ticket assistance are on-site. Housekeeping is available on request.
Helnan Phønix Hotel offers 224 accommodations with a hairdryer. Televisions come with cable channels. Bathrooms include baths or showers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Helnan Phønix Hotel. During your stay, you're just a quick walk from Gaasepigen. Features include free WiFi in public areas, plus a gym and breakfast (surcharge).
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include meeting rooms, conference space and multilingual staff
  • On-site recreation includes a gym
  • Steps from Aalborg Historical Museum and 3 minutes on foot from Budolfi Cathedral
As a guest of Helnan Phønix Hotel, you'll find a fitness centre, a terrace, and multilingual staff. Public spaces have free WiFi. The business-friendly Helnan Phønix Hotel also features tour/ticket assistance, coffee/tea in common area, and room service (during limited hours). Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Aalborg hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (DKK 100 per day)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; DKK 150 for adults and DKK 150 for children
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • 3 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for DKK 300.0 per day.
  • Cots (infant beds) are available for DKK 100.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately DKK 150 for adults and from DKK 150 for children
  • Uncovered self-parking fee: DKK 100 per day
  • Crib (infant bed) fee: DKK 100.0 per day
  • Rollaway bed fee: DKK 300.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Denmark. This property is rated 4 stars.

Property is also known as

Helnan Phoenix
Helnan Phoenix Aalborg
Helnan Phoenix Hotel
Helnan Phoenix Hotel Aalborg
Phønix Hotel Aalborg
Phønix Aalborg
Phønix
Helnan Phønix Hotel Aalborg
Helnan Phønix Aalborg
Helnan Phønix
Helnan Phønix Hotel Hotel
Helnan Phønix Hotel Aalborg
Helnan Phønix Hotel Hotel Aalborg

Helnan Phønix Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 711 out of 1843 reviews
Rating 8 - Good. 759 out of 1843 reviews
Rating 6 - Okay. 261 out of 1843 reviews
Rating 4 - Poor. 70 out of 1843 reviews
Rating 2 - Terrible. 42 out of 1843 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Eva Tam Bui

Stayed 1 night in Jul 2025

4/10 Poor

Sonny

Travelled with family
Disliked: Room comfort
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Pia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No cleaning done unless you ask for it; TV useless

Our TV did not work properly, often the image was like a puzzle and the remote control only worked sometimes... I was surprised that no cleaning was done unless we specifically put the sign on the door to 'Please clean'. I would expect from a 4* hotel that cleaning was done, unless I asked them not to do it. I had not found the sign in the bottom of the wardrobe, so had put no sign outside and no bed was done, no towels changed during our 3 days' stay. Much noise from the main street, as we had to keep our window open during the night due to the heat.
Stayed 2 nights in Jul 2025

8/10 Good

Per

Liked: Cleanliness, staff & service, property conditions & facilities

Værelse opdateret

Stayed 1 night in Jul 2025

8/10 Good

Maria Holm

Stayed 2 nights in Jul 2025

8/10 Good

Sonja

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Fredrik

Stayed 2 nights in Jul 2025

6/10 Okay

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities

Hot and noisy but spacious and beautiful.

It was a fantastic room, spacious, clean and beautiful. Very nice staff. The breakfast was satisfactory. Our only complaints is that it was extremely hot in the room and we couldn't have our windows open because of the very noisy traffic and nightlife.
Stayed 1 night in Jul 2025

6/10 Okay

gary

Business traveller
Liked: Staff & service
Basic hotel good location
Stayed 1 night in Jul 2025

8/10 Good

Bøje

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2025

4/10 Poor

Anne-Mette

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Waste of money

It was mostly the hostes- they weren’t very friendly. At breakfast the plates and forks etc. were very dirty!
Stayed 3 nights in Jul 2025

8/10 Good

Esben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Jesper

Liked: Staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

Vibeke B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Nice Place

Thats a very nice place and a nice receptionist interested in the custumer. Breakfast very good Close to everything in the City
Stayed 4 nights in Jul 2025

8/10 Good

Søren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

siv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

6/10 Okay

Nina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location when visiting Aalborg. Breakfast and the room was nice. The only two issues we had was, there was a lot of dirty plates and cups among the clean ones at breakfast. Not misplaced just not properly cleaned. Second one is that on Saturday night there was a party at the hotel and the noise from it was terrible and ruined that nights sleep.
Stayed 2 nights in Jul 2025

8/10 Good

Søren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Thomas Stig Grønning

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Malin

Travelled with family
Stayed 2 nights in Jul 2025

8/10 Good

Kristian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Danny

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025