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Grosvenor Hotel Adelaide by Accor

3.5 star property

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Photo gallery for Grosvenor Hotel Adelaide by Accor

Superior Room, 2 Single Beds | 1 bedroom, desk, laptop workspace, iron/ironing board
Property entrance
View from property
Suite, 1 King Bed | 1 bedroom, desk, laptop workspace, iron/ironing board
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Parking available
  • Housekeeping
  • Laundry
  • Free WiFi

Explore the area

View in a map
125 North Terrace, Adelaide, SA, 5000
  • Place, Adelaide Convention Centre
    ‪2 min walk‬
  • Place, Rundle Mall
    ‪7 min walk‬
  • Place, Adelaide Oval
    ‪8 min walk‬
  • Airport, Adelaide, SA (ADL)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(26 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | 1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed

8.2 out of 10
Very good
(93 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Queen Beds

1 bedroom, desk, laptop workspace, iron/ironing board

Superior Room, 2 Queen Beds

8.6 out of 10
Excellent
(21 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds | 1 bedroom, desk, laptop workspace, iron/ironing board

Superior Room, 2 Single Beds

8.6 out of 10
Excellent
(9 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | 1 bedroom, desk, laptop workspace, iron/ironing board

Superior Room, 1 Queen Bed

7.6 out of 10
Good
(12 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Queen Room

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Queen Room

  • Sleeps 2

View all photos for Superior Queen Room

1 bedroom, desk, laptop workspace, iron/ironing board

Superior Queen Room

  • Sleeps 2

View all photos for Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed | 1 bedroom, desk, laptop workspace, iron/ironing board

Executive Room, 1 Queen Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

1 bedroom, desk, laptop workspace, iron/ironing board

Executive Room

  • Sleeps 2

View all photos for Standard Two Queen Room

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Two Queen Room

  • Sleeps 3

View all photos for Superior Two Queen Room

1 bedroom, desk, laptop workspace, iron/ironing board

Superior Two Queen Room

  • Sleeps 3

View all photos for Suite

1 bedroom, desk, laptop workspace, iron/ironing board

Suite

  • Sleeps 2

View all photos for Superior Twin Room

1 bedroom, desk, laptop workspace, iron/ironing board

Superior Twin Room

  • Sleeps 2

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About this property

Grosvenor Hotel Adelaide by Accor

Hotel with a 24-hour front desk, steps from Adelaide Convention Centre
This smoke-free hotel features self parking, concierge services and dry cleaning. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk and tour/ticket assistance. Housekeeping is available on request.
Grosvenor Hotel Adelaide by Accor offers 181 air-conditioned accommodations with a hairdryer and an iron/ironing board. Televisions come with cable channels and pay-per-view films. Bathrooms include baths or showers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Our customers tell us they can't get enough of Grosvenor Hotel Adelaide by Accor's great location. During your stay, you're just a quick walk from Adelaide Casino. Enjoy features like free WiFi in public areas, plus breakfast (surcharge) and dry cleaning service.
  • Free WiFi
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the location and the proximity to shopping
  • Steps from Adelaide Convention Centre and 4 minutes on foot from Adelaide Festival Centre
As a guest of Grosvenor Hotel Adelaide by Accor, you'll find a vending machine, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. Grosvenor Hotel Adelaide by Accor also features concierge services, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available.

This Adelaide hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (AUD 25 per day)
  • Secured, covered parking on site (AUD 25 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 9:30 AM for a fee: AUD 18 per person

Things to do

  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Travel cot

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 1-inch TV with cable channels
  • Pay films

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children aged 15 years old and younger stay free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for AUD 45.00 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately AUD 18 per person
  • Covered self-parking fee: AUD 25.00 per night
  • Nearby parking fee: AUD 25.00 per day (656 ft away)
  • Rollaway bed fee: AUD 45.00 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 15 years old and younger stay free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mercure Grosvenor
Mercure Grosvenor
Mercure Grosvenor Adelaide
Mercure Grosvenor Hotel
Mercure Grosvenor Hotel Adelaide
Accor Grosvenor Hotel
 Mercure Grosvenor Hotel Adelaide
Grosvenor Hotel Adelaide
Grosvenor Adelaide By Accor
Mercure Grosvenor Hotel Adelaide
Grosvenor Hotel Adelaide by Accor Hotel
Grosvenor Hotel Adelaide by Accor Adelaide
Grosvenor Hotel Adelaide by Accor Hotel Adelaide

Grosvenor Hotel Adelaide by Accor Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 332 out of 1001 reviews
Rating 8 - Good. 371 out of 1001 reviews
Rating 6 - Okay. 179 out of 1001 reviews
Rating 4 - Poor. 83 out of 1001 reviews
Rating 2 - Terrible. 36 out of 1001 reviews

8.2/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds, generous sized rooms. Staff excellent, professional and helpful. Luggage storage was fantastic and great location.
Stayed 2 nights in Jul 2025

10/10 Excellent

Nadine Genevieve

Liked: Cleanliness, amenities
It was nice and clean and I had great stay at the hotel
Stayed 2 nights in Jul 2025

8/10 Good

wai

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2025

10/10 Excellent

XIANGMING

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good place
Stayed 2 nights in Jul 2025

8/10 Good

Diana

Travelled with partner
Liked: Amenities
The room was small and the bathroom large. It was good for our overnight stay. Good value for money.
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

Alexandra

Stayed 2 nights in Jul 2025

10/10 Excellent

Dannielle

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good place to stay for convenient access. Parking is almost impossible for big cars.
Stayed 2 nights in Jul 2025

4/10 Poor

roger

Business traveller
Disliked: Property conditions & facilities, room comfort
Adelaide is wonderful
Stayed 3 nights in Jul 2025

6/10 Okay

Amanda

Travelled with family
Liked: Staff & service
Stayed 3 nights in Jul 2025

10/10 Excellent

susan

Liked: Cleanliness
Friendly
Stayed 3 nights in Jul 2025

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Lift out
Stayed 3 nights in Jul 2025

4/10 Poor

Bargara

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff very friendly but the place looks old and worn. We had to place towels on the wheels of the bed because when you sat or lay on the bed it would roll away and pillows fell behind the bed.
Stayed 1 night in Jul 2025

8/10 Good

Elaine Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
As always great staff , good location however , can be unsafe at night . Be great when/if the second lift ever works again
Stayed 1 night in Jul 2025

8/10 Good

Jemma

Liked: Staff & service, property conditions & facilities
Hotel was clean but small. Great value for money. Staff where friendly
Stayed 1 night in Jul 2025

2/10 Terrible

Guy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The true nature/quality (lack thereof) of this very disappointing hotel is certainly only discovered AFTER checking in, as it's representation pictorially is, at best, misleading. This is a very rundown and unloved property that is in serious need of significant/major renovation. There were no redeeming qualities to this property, and I would not recommend anyone to stay there. There is an old saying in hotels - "You cannot ask people to pay for something that is less than what they get at home for free". This is a woeful hotel and is certainly not to Mercure/Accor standards and should be removed from their portfolio.
Stayed 2 nights in Jul 2025

10/10 Excellent

riley craig

Liked: Cleanliness, amenities, property conditions & facilities
great place to stay
Stayed 3 nights in Jul 2025

10/10 Excellent

Cathryn, Brisbane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old but delightful. Beds were comfortable and room very clean and lovely.
Stayed 3 nights in Jul 2025

8/10 Good

Karen

Stayed 1 night in Jun 2025

4/10 Poor

Anthony

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I’ve actually contacted the hotel in email but I’ve yet to receive a response. Firstly, the air con wasn’t functioning properly and the room swung between hot and cold. There wasn’t a option to open a window or anything so that was pretty unpleasant. The water from the taps was opaque and when we attempted to have showers in the morning before leaving, we found it was broken and the lever wouldn’t stay up. I did call reception who offered us a room down the hall to shower on, but given we had to leave in the next half an hour that really wasn’t convenient. I was trying to explain that to reception but the phone literally fell apart in my hand, the cord coming out and not staying in. It would have been borderline comedic if we hadn’t just spent almost 150 dollars for hard beds in a hot room with undrinkable water and no showers. Oh also we got like 2 glasses between three people. Weird. Anyway, you’d be better off staying in a hostel given you are t guaranteed being able to shower in your own room. I’ve asked for a partial refund, which I think is more than fair, and I’ll update when I hear back
Stayed 1 night in Jun 2025

10/10 Excellent

COLIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice accommodation

Very nice room, very comfortable, very clean
Stayed 2 nights in Jun 2025

10/10 Excellent

Nat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location right in the heart of the city and close to everything. Lovely to have breakfast each morning.
Stayed 4 nights in Jun 2025

8/10 Good

Catherine

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
To be honest the hotel needs updated I found my room gloomy but it was ok because I was only staying one night the bed was so comfortable. I was disappointed with breakfast for $18 I didn’t know when I paid for breakfast it wasn’t going to be a cooked breakfast and that was what I was so looking forward too so $18 for two slices of toast was expensive.but in saying if I needed a room for the night again I’d still come back minus paying for breakfast
Stayed 1 night in Jun 2025

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was on second floor, but felt like the basement as there was no window you could look out from. The bathroom vanity had a large panel fall off onto my wife's foot. The bed felt that there was little life left in the springs. The location was good though - right by the main Adelaide train station and trams
Stayed 3 nights in Jun 2025

2/10 Terrible

Elysha

Stayed 7 nights in Apr 2025