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Grand Mildom Hotel

3.5 star property

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Photo gallery for Grand Mildom Hotel

Indoor pool
Front of property
Restaurant
Deluxe Double or Twin Room | Premium bedding, minibar, in-room safe, desk
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
172 Dostyk Ave, Almaty, 050000
  • Place, Dostyk Plaza
    ‪2 min walk‬
  • Place, National Museum of Kazakhstan
    ‪12 min walk‬
  • Place, Republic Square
    ‪17 min walk‬
  • Airport, Almaty (ALA-Almaty Intl.)
    ‪19 min drive‬

Room options

View all photos for Deluxe Double Or Twin Room

Premium bedding, minibar, in-room safe, desk

Deluxe Double Or Twin Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Superior Double Or Twin Room

Premium bedding, minibar, in-room safe, desk

Superior Double Or Twin Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Standard Double Room

Standard Double Room | Premium bedding, minibar, in-room safe, desk

Standard Double Room

8.0 out of 10
Very good
(2 reviews)
  • Mountain view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | Premium bedding, minibar, in-room safe, desk

Deluxe Double or Twin Room

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | Premium bedding, minibar, in-room safe, desk

Superior Double or Twin Room

  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Double or Twin Room

Luxury Double or Twin Room | Premium bedding, minibar, in-room safe, desk

Luxury Double or Twin Room

  • Mountain view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

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About this property

Grand Mildom Hotel

2 restaurants, an indoor pool and a bar/lounge are available at this hotel. Self parking is free. Additionally, a sauna, a coffee shop/cafe and a hot tub are on-site. Change of towels is available on request
Grand Mildom Hotel offers 112 accommodations with minibars and a safe. Beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include a shower, bathrobes, slippers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and change of towels can be requested.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna.
Guests can pamper themselves by indulging in the on-site spa services. Services include body scrubs. The spa is equipped with Turkish bath/hammam.
During your stay at Grand Mildom Hotel, you're just a quick walk from Dostyk Plaza. Enjoy features like free self-parking, plus 2 restaurants and an indoor pool.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include a business centre, laundry facilities and a lift
  • On-site recreation includes a steam room and a sauna
  • Steps from Dostyk Plaza and 13 minutes on foot from Colibri
  • Airport shuttle service available for a fee
Grand Mildom Hotel offers its guests an indoor pool, a hot tub, and a sauna. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge.

There's an onsite business centre. The business-friendly Grand Mildom Hotel also features spa services, laundry facilities, and a porter. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Almaty hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
Grand Mildom Hotel has 2 restaurants on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: KZT 5,000 for adults and KZT 5,000 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business centre

Spa

  • Body scrubs
  • Turkish bath

Accessibility

  • Lift

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch smart TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for KZT 13.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: KZT 109 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately KZT 5000 for adults and from KZT 5000 for children
  • Airport shuttle fee: KZT 12 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: KZT 13.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Grand Mildom Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Property Registration Number 90493655
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.

Property is also known as

Grand Mildom Hotel Hotel
Grand Mildom Hotel Almaty
Grand Mildom Hotel Hotel Almaty

Grand Mildom Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 18 out of 40 reviews
Rating 8 - Good. 9 out of 40 reviews
Rating 6 - Okay. 10 out of 40 reviews
Rating 4 - Poor. 1 out of 40 reviews
Rating 2 - Terrible. 2 out of 40 reviews

8.6/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Muya

Liked: Cleanliness, staff & service, amenities
Close to Dystyk Plaza and other convenient areas
Stayed 12 nights in Sep 2024
Verified

10/10 Excellent

bashir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect but the only thing the breakfast area is too small for that many guests and a little bit pricey
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Jelena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thank you Grand Mildom

My parents stayed at Grand Mildom and absolutely loved their experience with the hotel! The hotel staff and service were excellent. They were really impressed with breakfast buffet They loved their room and bed was extremely comfortable. In overall, they will definitely come back again.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

JEONGYUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel^^

The hotel facilities were clean and the beds were comfortable. I used room 901, and the TV and single sofa were placed far apart. The iPad was not mirrored on the smart TV. Other than that, I was satisfied and would use it again.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff was great!! Big thank to Sabina!!! Very helpful and kind stuff, each person who works here made my parents vacation amazing! Will definitely be back soon ❤️
Stayed 1 night in Mar 2023
Verified

6/10 Okay

H Blair

Liked: Cleanliness
Typical mid-range property in good location. What cost them stars - ineffective A/C combined with extremely thick duvet. The bed was as hard as a rock. Not a lot of sleeping
Stayed 1 night in Aug 2023
Verified

6/10 Okay

Valentina

Liked: Cleanliness, staff & service
The location was exceptional! I needed a hotel near the US consulate and shopping area and the hotel met all my expectations.The staff was responsive and nice. AC did not work enough to cool dawn the room. It was pretty stressful for my elderly mom.The 9th floor was extremely loud because they have a night bar on the same floor. Be aware in case you need a good rest. The restaurant service took forever but their food was excellent.
Stayed 13 nights in Jul 2023
Verified

6/10 Okay

Shashi

Liked: Cleanliness, property conditions & facilities, room comfort

Poor communication

Hotel staff are welcoming and friendly. The room was comfortable. The breakfast was good. However, the manager & a Staff member due to their improper communication let me down badly - I was made to believe that I would be arranged with another room after I decided to extend my stay, but on the day, they ended saying the hotel was full & I had no option but to go stay in different hotel for 3 nights/4 days. It was a bad exit
Stayed 1 night in Jul 2024
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service

Worst receptionist ever.

Booked this hotel because my flight was lat night wanted rest for 6 hours. Left a request note that I paid for over night stay but only stay 6 hours early check in if it’s available. When I arrived, it was 1PM a lady at the reception unpleasantly looked at me said check in is 2PM come back in an hour. I explained, if early check in is possible that I am only staying for 6hours. I was asked to wait for 10 mins. I waited in the lobby that I was the only one who was waiting to check in. After waiting over an hour, I saw this most unpleasant receptionist was talking and laughing to her colleague looked did not care how long I was waiting to check in, so I came up to her and asked again if my room was ready, She said “ok passport” She was not going to call me, or help me check in until I asked her again. I was sitting and waiting just 5 meters from her. And I was the only one in the lobby waiting. After 6 hours of staying, I checked out, same receptionist. Whoever comes to the reception desk, she doesn’t look seem to care. I had to ask again wanted to check out. She said “minibar?” I said no. She said “ okay you go bye” I visited over 80 countries and stayed over hundreds of hotels and this was the worst check in and check experience. How she looked at the guest, the way she talked to the guest and how she treated guest was most unpleasant she has no understanding of customer service. This receptionist needs to work somewhere else.
Stayed 1 night in Oct 2023
Verified

6/10 Okay

JINHO

출장.

숙소는 전반적으로 나쁘지 않았습니다만 9층으로 배정받았는데 방에서 담배냄새가 너무 심했어요.
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Dukhyung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

쇼핑몰 인근 호탤 추천

깨끗하고 쇼핑몰과 가까워 여행하기 편했습니다
Stayed 1 night in Jan 2024
Verified

8/10 Good

roman

Liked: Cleanliness, property conditions & facilities

Pleasant stay in Almaty

The hotel is new and very well located. There is a large mall with restaurants across the street and more restaurants walking diстаnce. The staff is very friendly, although somewhat inexperienced. The lobby area is too small, so is the breakfast area. Breakfast itself is very good though. Bathroom in the room is very modern, but inconvenient Other than that, I was happy with the room. Housecleaning was a challenge. They never cleaned until late in the afternoon or evening. Nevertheless, in my opinion, the positives outweigh the negatives. I would stay here again were I to visit Almaty in the future.
Stayed 6 nights in Sep 2023
Verified

10/10 Excellent

HYUN HO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
도움이 되었습니다. 푹 쉬게 할 수 있는 방 배정을 해주셔서 편하게 업무를 볼 수 있었습니다.
Stayed 10 nights in Jun 2023
Verified

10/10 Excellent

Kwang Yeol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
시설, 가성비 모두 좋아요
Stayed 2 nights in Jun 2023
Verified

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

Personale a tratti molto poco rispettoso.

Non tornero mai piu in questo hotel
Stayed 3 nights in May 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Charlene

Stayed 1 night in Jul 2025
Verified

8/10 Good

Rashed

Stayed 5 nights in May 2025
Verified

2/10 Terrible

Sergey

Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Jakob

Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

bnk capital

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025
Verified

10/10 Excellent

Manish

Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Duan

Stayed 5 nights in Dec 2024
Verified

6/10 Okay

Byungchon

Liked: Room comfort
Disliked: Staff & service
Stayed 6 nights in Nov 2024
Verified

8/10 Good

Byungchon

Stayed 3 nights in Nov 2024