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Holiday Inn ALMATY by IHG

4.5 star property

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Photo gallery for Holiday Inn ALMATY by IHG

Breakfast, lunch, dinner served; international cuisine
Breakfast, lunch, dinner served; international cuisine
Breakfast, lunch, dinner served; international cuisine
Exterior
Interior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Room service
  • Parking included
  • 24/7 front desk

Explore the area

View in a map
Timiryazev 2 D, Almaty, 050013
  • Place, Dostyk Plaza
    ‪16 min walk‬
  • Place, Almaty Central Stadium
    ‪2 min drive‬
  • Place, Almaty Opera House
    ‪2 min drive‬
  • Airport, Almaty (ALA-Almaty Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Smoking

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Smoking

10.0 out of 10
Exceptional
(1 review)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, City View

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Non Smoking, City View

  • 37 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Smoking

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Smoking

  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed, Smoking

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 Double Bed with Sofa bed, Smoking

  • 22 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Single Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds, Smoking

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Single Beds, Smoking

  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Accessible

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 Double Bed, Accessible

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed, Non Smoking

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 Double Bed with Sofa bed, Non Smoking

  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed (Top Floor)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 Double Bed with Sofa bed (Top Floor)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Double Bed, Smoking

1 bedroom, minibar, in-room safe, desk

Suite, 1 Double Bed, Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Smoking, City View

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Smoking, City View

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, Mountain View

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Single Beds, Mountain View

  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room

1 bedroom, minibar, in-room safe, desk

Standard Room

7.6 out of 10
Good
(4 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed (Top Floor)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed (Top Floor)

  • 23 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(10 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn ALMATY by IHG

Luxury hotel with fitness centre and 24-hour front desk
This hotel features a restaurant, a fitness centre and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, 24-hour room service and a business centre. Limited housekeeping is available.
Holiday Inn ALMATY by IHG offers 227 air-conditioned accommodations with minibars and a safe. This accommodation offers separate sitting areas and includes sofa beds. A pillow menu is available. Televisions come with premium satellite channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a bath, slippers, complimentary toiletries and hairdryers.

This Almaty hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn ALMATY by IHG. During your stay, you'll be within walking distance of National Museum of Kazakhstan. You'll find features such as free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy international cuisine while dining at Glasshouse
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Within a 15-minute walk of National Museum of Kazakhstan and Kazakhstan Independence Monument
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 7952 square feet (739 square metres) and includes a conference centre. A fitness centre, a terrace, and multilingual staff are also featured at the luxury Holiday Inn ALMATY by IHG. Self parking is free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:30 AM to 11:00 AM.
Glasshouse – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 11:00 AM on weekends; KZT 9,100 for adults and KZT 5,000 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Glasshouse

Things to do

  • Gym
  • Shopping centre
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Conference centre (7,952 square foot of space)
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Pillow menu
  • Sofa bed

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Pay films
  • TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately KZT 9100 for adults and from KZT 5000 for children
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

ALMATY Holiday Inn
Holiday Inn ALMATY
Holiday Inn Hotel ALMATY
Holiday Inn Almaty Hotel Almaty
Holiday Inn ALMATY Hotel

Holiday Inn ALMATY by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 115 out of 274 reviews
Rating 8 - Good. 96 out of 274 reviews
Rating 6 - Okay. 35 out of 274 reviews
Rating 4 - Poor. 15 out of 274 reviews
Rating 2 - Terrible. 13 out of 274 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yuehan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 2 nights in Jul 2025

8/10 Good

Chetan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities

COULD BE BETTER

HOTEL ROOMS ARE EXTREMELY SMALL AND CRAMPED . CHOICE OF VEG FOOD IN THE MENU IS EXTREMELY LIMITED.
Stayed 2 nights in Mar 2025

4/10 Poor

Ashok

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property is completely out of sync with the times...from the filthy carpet to broken tiles and washroom knobs... everything was bad. When the temperature is 20 degrees, the hotel refused to switch on the AC. Staff are better. It is a big blot ok the Holiday Inn name. I moved to IBIS for 4 days.
Stayed 7 nights in Mar 2025

4/10 Poor

Alvaro

Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Peter

Stayed 3 nights in Mar 2025

8/10 Good

Lay Hong Eunice

Stayed 2 nights in Mar 2025

10/10 Excellent

Jacqueline

Stayed 4 nights in Mar 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were excellant and helpfull.
Stayed 3 nights in Dec 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Elina

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Great place!

Amazing stay. Great location, great service and one of the best breakfasts I ever had!
Stayed 3 nights in Oct 2024

10/10 Excellent

Neil

Stayed 1 night in Sep 2024

10/10 Excellent

Slobodan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to the airport. Very clean hotel. Nice servi

Stayed 4 nights in Sep 2024

10/10 Excellent

Ravshan Uraimov Lisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it’s good hard to see the mountains. I had a mountain view broom, but there is barely mountains to see lots of buildings in front of window, and there is constructions on the backside of the hotel. I hope the spill improve in the future thanks.
Stayed 4 nights in Aug 2024

10/10 Excellent

Brian

Stayed 1 night in Jul 2024

10/10 Excellent

Vishal

Stayed 1 night in Jul 2024

8/10 Good

Olzhas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Victoriya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The new renovation really fits the property and made my experience much better. Overall, amazing hotel with an exception of slow service and the hotel needs cleaning more often in the rooms.
Stayed 5 nights in Jul 2024

4/10 Poor

Cynthia

Business traveller
Disliked: Property conditions & facilities

Changes for the worse

I had a great stay in the fall of 2023. The summer of 2024, the hotel is undergoing renovation and a shift towards hosting large groups of tourists (often sleeping in the common areas as they awaited their rooms). Breakfast was of low quality. Some young people working at the front desk were excellent, and others were lackluster and poorly trained. location (near a large shopping center) is excellent, but I won't be back.
Stayed 4 nights in Jun 2024

10/10 Excellent

Vitalii

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 5 nights in Mar 2024

10/10 Excellent

Chirag

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

8/10 Good

NOREEN

Liked: Cleanliness, staff & service
Need new carpet
Stayed 2 nights in Apr 2024

10/10 Excellent

Pavel, Sammamish

Stayed 3 nights in Apr 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024

10/10 Excellent

Lesya, Clackamas

Business traveller, Travelled with group
Disliked: Staff & service, amenities
Stayed 3 nights in Dec 2023

4/10 Poor

Oleksandr

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel in general is fine but .. when I checked in there was a bat in my room, brought it to receiption in a bag: no excuses, no support or customers service. I am traveling for months and this is the place I will never come back
Stayed 2 nights in Nov 2023