2/10 Terrible
Karen
Travelled with family
22 Aug 2025
Disliked: Staff & service, amenities, property conditions & facilities
I booked a room in April for two nights for August 18-20, with a king bed and a kitchenette. I even paid extra as compared to a room with just beds. When we arrived late in the evening, they said they have no such rooms. I showed them my receipt with the description along with a picture of the room I booked. The desk clerk was not helpful. The next morning I asked to talk to the owner/manager about getting a refund for the difference plus canceling my 2nd night. The desk clerk was not very helpful. She told me that I needed to cancel 48 hours in advance. I told her I would have had I know they did not have any kitchenettes. I asked why they advertised it. She was no help in reaching out to the owner/manager. She mentioned that he doesn’t keep regular hours. She didn’t know when he was coming. I ended up paying for another stay that had a kitchen. All in all, the shuttle service was good and the bed was comfortable. The rest of the hotel is in need of a remodel. The dining area floor was so sticky that it carried over to my room. The bathroom floor then became sticky. I had to clean the bottom of my shoes. I do not recommend staying at the Alex Hotel at this time.
Karen
Stayed 2 nights in Aug 2025