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Hotel Andorra Palace

3.0 star property

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Indoor pool, seasonal outdoor pool, pool loungers
Restaurant
Terrace/patio
Standard Double Room | In-room safe, desk, laptop workspace, soundproofing
Daily continental breakfast for a fee

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Avinguda Merixtell, 58, Andorra la Vella, AD500
  • Place, Pyrenees Andorra Shopping Centre
    ‪2 min walk‬
  • Place, Andorra Massage
    ‪5 min walk‬
  • Place, Caldea Spa
    ‪12 min walk‬
  • Airport, La Seu d'Urgell (LEU)
    ‪147 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, laptop workspace, soundproofing

Standard Double Room

8.6 out of 10
Excellent
(32 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Double Room Single Use

Standard Double Room Single Use | In-room safe, desk, laptop workspace, soundproofing

Standard Double Room Single Use

8.0 out of 10
Very good
(13 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Large Single Bed

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About this property

Hotel Andorra Palace

A full-service spa, an indoor pool and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a health club, a bar/lounge and a sauna are on-site.
Hotel Andorra Palace offers 59 accommodations with a safe and a hairdryer. 25-inch plasma televisions come with satellite channels. Bathrooms include baths or showers with a deep soaking bath and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

An indoor pool, a children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. The spa is open selected days.
During your stay at Hotel Andorra Palace, you're just a quick walk from Pyrenees Andorra Shopping Centre. Free WiFi in public areas, a full-service spa and an indoor pool are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor and seasonal outdoor pools
  • Indulge with body treatments or facials at the spa
  • Services include a free children's club, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a sauna and a playground
  • Just a 2-minute walk from Pyrenees Andorra Shopping Centre and 15 minutes on foot from Caldea Spa
  • Local-area shuttle service available for a fee
Hotel Andorra Palace offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A children's pool, a seasonal outdoor pool, and a sauna are also featured at the family-friendly Hotel Andorra Palace. For a fee, parking is available.

This 3-star Andorra la Vella hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:30 AM to 11:00 AM.
Hotel Andorra Palace has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Covered parking on site (EUR 26 per night)
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:00 AM for a fee: EUR 15 to 16 for adults and EUR 11 to 12 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Indoor pool
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Ski passes
  • Ski storage
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Facials
  • Hot tub
  • Sauna
  • Spa open select days
  • Turkish bath

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 25-inch plasma TV with satellite channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from April 13 2026 to April 17 2026 (dates subject to change):
  • Fitness facilities
  • Sauna
  • Spa
  • Spa/Beauty services
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.57 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately EUR 15 to 16 for adults and EUR 11 to 12 for children
  • Covered self-parking fee: EUR 26 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in June and close in September.
  • Pool access available from 10:00 AM to 1:30 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Andorra Palace
Andorra Palace
Hotel Andorra Palace Andorra la Vella
Andorra Palace Andorra la Vella
Hotel Andorra Palace Hotel
Hotel Andorra Palace Andorra La Vella
Hotel Andorra Palace Hotel Andorra la Vella

Hotel Andorra Palace Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 164 out of 373 reviews
Rating 8 - Good. 130 out of 373 reviews
Rating 6 - Okay. 54 out of 373 reviews
Rating 4 - Poor. 16 out of 373 reviews
Rating 2 - Terrible. 9 out of 373 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Mr D N

Stayed 3 nights in Dec 2025

6/10 Okay

catherine

Liked: Cleanliness, staff & service, amenities
It is dated and you can here everything in the adjoining rooms, but it is right in the heart of the city.
Stayed 2 nights in Nov 2025

2/10 Terrible

Sandra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible Experience — Do Not Stay Here The room had issues from the start. The toilet didn’t work, and after someone fixed the flush, we found the bathroom door wouldn’t close. The air conditioning was disconnected. When I called reception, a rude staff member told me to “just open the window.” When I pointed out AC was listed as an amenity, she hung up, saying she wasn’t a technician. There were two half-used toilet paper rolls — not even one new one. We had to sleep with the window open, facing one of the noisiest streets imaginable. Traffic and shouting went on late into the night. It was warm, there was no airflow, and sleep was nearly impossible. Later, we found the room door didn’t lock properly and had been left open. Every time after that, we had to struggle to close it. The mattress was terrible — you could feel the springs. The only decent part was the small pool and hot tub, but they’re in another hotel. You have to walk, take two elevators, follow confusing signs, and pay €2 to lock your belongings. You also can’t bring the towel back to your room. Every time I raised an issue, I got no help, no apology, not even basic courtesy. A truly disappointing stay. Avoid this place.
Stayed 1 night in Oct 2025

4/10 Poor

Angeline

Disliked: Cleanliness, property conditions & facilities, room comfort

Not worth paying for this hote stay

Welcoming staff. Perfect location. But there is zero amenities in the basic rm,. No facial tissues, no place to hang yr clothes, no aircon despite listed, it was super duper nosiy at night esp if yr room faces the road! Windows are the only way to ventilate the room. The carparking fees were very expensive
Stayed 3 nights in Oct 2025

10/10 Excellent

Magdalena

Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Very friendly staff and good wellness/fitness facilities. Spacious room and bathroom. However, the rooms are outdated and the bed is very uncomfortable. The air conditioning was also very old and loud. Would not stay here again only because of the bed.
Stayed 2 nights in Aug 2025

8/10 Good

Daniel, Timmins

Liked: Cleanliness, staff & service, property conditions & facilities
Only negative I can say is being a solo traveler I would have preferred one large bed over two small ones. Also the bed was not comfortable at all! I didn’t sleep well as the mattress was too thin and I had to change positions all night as the mattress would hurt my back.
Stayed 3 nights in Aug 2025

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2025

10/10 Excellent

Horacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Eduardo

Travelled with group
Liked: Amenities
Great location and facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Jun 2025

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness
Nothing to dislike! Good location near shops and just a half mile walk from the main bus station.
Stayed 2 nights in Jun 2025

4/10 Poor

ITZHAK ZAHI

Business traveller
Disliked: Property conditions & facilities, room comfort

Disappointing stay – only good thing is the locati

The room looked very old, with uncomfortable pillows and mattress. There were no power outlets near the bed, which made things very inconvenient. Street noise was loud, and it was hard to sleep. No real facilities – even the gym opens only at 10am. Overall, the hotel feels outdated and poorly maintained. Only the location is worth mentioning.
Stayed 7 nights in May 2025

10/10 Excellent

Mayer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel for a couple of nights!

Very good stay, Joanna is lovely!
Stayed 1 night in Apr 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Easter break in Andorra

We enjoyed our stay at Andorra Palace Hotel. Our room was cleaned every day - there were always fresh towels and soaps - excellent cleaning. Andorra Palace Hotel is well situated: close to all shops and restaurants, close to Parc Central and bus stops. The buffet breakfast is very good and there is plenty of choice of foods for everyone. We enjoyed using the Wellness facilities and had a swim/jacuzzi and steam room sessions daily. We also enjoyed having the Buffet evening meal (£19.90 per person) each evening. It is expensive to eat out at restaurants in Andorra so the buffet meal was a bargain! Would recommend this hotel
Stayed 5 nights in Apr 2025

10/10 Excellent

Eyal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, super nice staff. A bit older accommodations.
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort

Can be better

The room is boiling hot at all times, the central heating cannot be turned off. The staff were kind to explain the situation and helpful with our queries.
Stayed 4 nights in Feb 2025

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find with access to the Spa and Buffet of other hotels, great access to the city centre.
Stayed 3 nights in Dec 2024

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Brittany

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth the money

The hotel is decent and worth the money paid. It was located in a good spot downtown, a close walk to shopping and food. The Mercure hotel behind it is connected and offers the amenities like pool and gym (and access to parking). The room itself was quite spacious but the beds and pillows were a bit old, and the AC wasn’t consistent, which made nights unforseeable. The staff was pleasant but they let us know they couldn’t clean the room after 2 pm; we waited an hour for a toilet paper refill. Rooms were quiet. Overall, a nice place downtown on a budget.
Stayed 3 nights in Aug 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, room comfort

OK for Basic Travel

Marc at the front desk was one of the nicest attendants I’ve come across in my travels. The hotel is a bit older, but that is part of being in Andorra. It could use some small updates though. The room was clean, though the duvet was in the closet which was a little confusing at first. Overall a fine experience.
Stayed 1 night in Aug 2024

10/10 Excellent

Trevor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value for money and excellent facilities

Great little hotel in the middle of Vella. Perfect base for a few days skiing with a hire car. Connected internally to the 4 star Mecure, you have the use of a lovely swimming pool, decent gym and sauna and a really good buffet breakfast. Such good value for money even if the decor is a little dated. Room was comfy and spotlessly clean. Would return 100% if visiting for a few days skiing and needing a good value, comfortable and located base.
Stayed 4 nights in Feb 2024

8/10 Good

Wesley

Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Extremely old hotel without any comfort

The hotel is absolutely ancient. The carpet was filthy and the bed was really old with squeaky springs. It's embarrassing they won't put any effort to refurbish the rooms. Only plus side is the location and breakfast.
Stayed 1 night in Aug 2023