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Best Western Plus Hotel Carlton

4.0 star property
VIP Access

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Photo gallery for Best Western Plus Hotel Carlton

Front of property
Daily buffet breakfast for a fee
Executive Room, 1 Queen Bed, Non Smoking, Balcony | Minibar, in-room safe, individually decorated, desk
Comfort Room, 1 Queen Bed, Non Smoking, Balcony | Bathroom | Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels
Interior entrance

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Bar

Explore the area

View in a map
5 Rue Des Glieres, Annecy, Haute-Savoie, 74000
  • Place, Notre-Dame-de-Liesse Church
    ‪3 min walk‬
  • Place, Annecy Castle
    ‪5 min walk‬
  • Place, Palais de l Ile
    ‪5 min walk‬
  • Airport, Geneva (GVA-Cointrin Intl.)
    ‪63 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Classic Room, 1 Double Bed, Non Smoking (Small Room)

Minibar, in-room safe, individually decorated, desk

Classic Room, 1 Double Bed, Non Smoking (Small Room)

  • Sleeps 2
  • Free Wi-Fi

View all photos for Classic Room, 1 Double Bed, Non Smoking (Small Room)

Classic Room, 1 Double Bed, Non Smoking (Small Room) | Minibar, in-room safe, individually decorated, desk

Classic Room, 1 Double Bed, Non Smoking (Small Room)

9.2 out of 10
Wonderful
(7 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Comfort Room, 1 Queen Bed, Non Smoking

Comfort Room, 1 Queen Bed, Non Smoking | Minibar, in-room safe, individually decorated, desk

Comfort Room, 1 Queen Bed, Non Smoking

9.4 out of 10
Exceptional
(14 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Comfort Room, 2 Single Beds, Non Smoking

Comfort Room, 2 Single Beds, Non Smoking | Minibar, in-room safe, individually decorated, desk

Comfort Room, 2 Single Beds, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Room, 1 Queen Bed, Non Smoking (Larger Room)

Bathroom | Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Executive Room, 1 Queen Bed, Non Smoking (Larger Room)

  • Sleeps 2
  • Free Wi-Fi

View all photos for 1 Queen Bed, Non-Smoking, Executive Room, Larger Room, Espresso Machine, Bathrobe And Slippers

Minibar, in-room safe, individually decorated, desk

1 Queen Bed, Non-Smoking, Executive Room, Larger Room, Espresso Machine, Bathrobe And Slippers

  • Sleeps 2
  • Free Wi-Fi

View all photos for Comfort Room, 1 Queen Bed, Non Smoking, Balcony

Comfort Room, 1 Queen Bed, Non Smoking, Balcony | Minibar, in-room safe, individually decorated, desk

Comfort Room, 1 Queen Bed, Non Smoking, Balcony

9.6 out of 10
Exceptional
(5 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 Queen Bed, Non Smoking, Balcony

Executive Room, 1 Queen Bed, Non Smoking, Balcony | Minibar, in-room safe, individually decorated, desk

Executive Room, 1 Queen Bed, Non Smoking, Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Exclusive Room, 1 Queen Bed, Non Smoking

Exclusive Room, 1 Queen Bed, Non Smoking | Minibar, in-room safe, individually decorated, desk

Exclusive Room, 1 Queen Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 Queen Bed, Non Smoking (Larger Room)

Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Executive Room, 1 Queen Bed, Non Smoking (Larger Room)

  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Room, 2 Single Beds, Non Smoking (Larger Room)

Executive Room, 2 Single Beds, Non Smoking (Larger Room) | Bathroom | Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Executive Room, 2 Single Beds, Non Smoking (Larger Room)

10.0 out of 10
Exceptional
(1 review)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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Exterior
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  • Free Wi-Fi
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4.8 out of 5, Exceptional, 517 reviews
The price is €312
includes taxes & fees
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About this property

Best Western Plus Hotel Carlton

A bar/lounge, a snack bar/deli and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, dry cleaning, a 24-hour front desk and free newspapers are on-site.
Best Western Plus Hotel Carlton offers 55 accommodations with minibars and espresso makers. Each accommodation is individually decorated. 26-inch flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Best Western Plus Hotel Carlton. During your stay, you're just a quick walk from Lake Annecy. You'll find features such as free WiFi in public areas, plus a bar and breakfast (surcharge). This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and multilingual staff
  • Just a 4-minute walk from Notre-Dame-de-Liesse Church and 6 minutes on foot from Lake Annecy
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Best Western Plus Hotel Carlton also features multilingual staff, complimentary newspapers in the lobby, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Annecy hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast on weekdays from 6:30 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking within 300 metres; reservations required
  • Offsite parking; reservations required
  • Secured, covered parking on site (EUR 26 per day)
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 22 for adults and EUR 11 for children
  • A bar/lounge
  • Snack bar/deli

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 7 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1930
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reception hall
  • Reusable cups
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 26-inch flat-screen TV with cable/satellite channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board on request
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2 AM

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Late check-out fee: EUR 200.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

All guests, including children, are required to present a valid government-issued ID card or passport at check-in.

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per day
  • Weight limit: 44 lb per pet
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.60 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 22 for adults and from EUR 11 for children
  • Covered self-parking fee: EUR 26 per day
  • Pet fee: EUR 10 per pet, per day
  • Late check-out fee: EUR 200.00

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 01 October to 01 May.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Carlton Annecy

Best Western Plus Hotel Carlton Annecy

Best Western Plus Carlton Annecy

Best Western Hotel Carlton Annecy

Best Plus Carlton Annecy

Best Western Plus Hotel Carlton Hotel

Best Western Plus Hotel Carlton Annecy

Best Western Plus Hotel Carlton Hotel Annecy

Best Western Plus Hotel Carlton Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 416 out of 947 reviews
Rating 8 - Good. 368 out of 947 reviews
Rating 6 - Okay. 116 out of 947 reviews
Rating 4 - Poor. 34 out of 947 reviews
Rating 2 - Terrible. 13 out of 947 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, amenities
Excellent position, staff, room and breakfast
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay

Beautiful hotel, wonderful location, great service, loiovely breakfast
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities
Very comfortable stay beautiful room. Staff very accommodating.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in Annecy for one day on the way from Geneva to Courchevel. The hotel is very conveniently located in front of the train station and a short walk from Old Town Annecy. The staff is kind and helpful. The rooms are clean and well maintained. Highly recommended!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful Hotel!!
Stayed 3 nights in May 2025
Verified

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, good location
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay when visiting Annecy. Well positioned and quiet.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Diane

Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay very much. Very friendly and updated hotel
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room staff and location would strongly recommend breakfast excellent too
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is well located with great restaurants in close proximity, parking made possible by the hotel.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Annecy we’ll be back

The hotel was in a perfect location as it was very close to the train station
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

N C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All staff lovely and very helpful. Really comfortable bed. Great room and location. Would definitely stay again.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, property conditions & facilities, room comfort

Great Hotel Close to Train Station

I really liked my stay here. It was very close to the train station. Super clean and elegant.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, courteous and convenient!
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff, very close to the Hauptbahnhof (main railway station) but also walkably close to the medieval town centre. Highly recommended.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This wS just one night stay. Walking around the city.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Mohammed

Great location, clean and updated
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Lilia nallely

Liked: Cleanliness, staff & service, property conditions & facilities
Very confortable, always very clean, the location it is very nice and accesible to the town. And good breakfast
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and staff is very friendly and helpful. Great location - close to the bus/train station, grocery store and lots of shopping.
Stayed 3 nights in Jun 2023
Verified

10/10 Excellent

Suphachai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, new/clean room, and friendly staff
Verified

10/10 Excellent

THOMAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very helpful.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were wonderful, especially Virginie. The breakfast buffet was superb.
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Rola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are exceptional and welcoming
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

norio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and very clean
Stayed 1 night in Mar 2025