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De Keyser Hotel

4.0 star property

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Superior Double or Twin Room | Hypo-allergenic bedding, minibar, in-room safe, desk
Lobby
Breakfast, lunch and dinner served
Lobby sitting area

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Laundry
  • Air conditioning

Explore the area

View in a map
De Keyserlei 66 - 70, Antwerp, 2018
  • Place, Diamond District
    ‪1 min walk‬
  • Place, Antwerp Zoo
    ‪1 min walk‬
  • Place, Antwerp Market Square
    ‪19 min walk‬
  • Airport, Antwerp (ANR-Antwerp Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Double or Twin Room

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Double or Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Double or Twin Room

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Suite

Deluxe Suite | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Suite

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

De Keyser Hotel

Central hotel connected to a shopping centre in Antwerp with a restaurant
A restaurant, a bar/lounge and a business centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include conference space, dry cleaning and laundry facilities.
De Keyser Hotel offers 123 accommodations with minibars and a safe. 40-inch LCD televisions come with satellite channels.

Bathrooms include a combined bath/shower unit and hairdryers. This Antwerp hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout curtains. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they enjoy the overall property condition at De Keyser Hotel. During your stay, you'll be connected to a shopping centre and just a quick walk from De Keyserlei. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Steps from De Keyserlei and Century Center
  • Airport shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a meeting room.

WiFi is free in public spaces. Event space at this hotel measures 1615 square feet (150 square metres) and includes conference space. Multilingual staff, tour/ticket assistance, and complimentary newspapers in the lobby are also featured at the business-friendly De Keyser Hotel. An airport shuttle at scheduled times is available for a fee.

This 4-star Antwerp hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 8:00 AM to 10:30 AM.
Emerald – This bar serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Offsite parking available from 7:00 AM to 11:00 PM (EUR 23 per day)
  • Return airport shuttle (surcharge) from 6:00 AM to 11:00 PM at scheduled times

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; EUR 20 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Emerald

Things to do

  • Piano
  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 1,615 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • In a state park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch LCD TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.97 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 20.00 per person
  • Airport shuttle fee: EUR 11 per person (one way)
  • Airport shuttle fee per child: EUR 11.00 (one way), (from 2 to 11 years old)
  • Nearby parking fee: EUR 23 per day (98 ft away; open 7:00 AM to 11:00 PM)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
De Keyser Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 4 stars.

Property is also known as

De Keyser
De Keyser Antwerp
De Keyser Hotel
De Keyser Hotel Antwerp
Hotel Keyser
Alfa De Keyser Antwerp
Hotel Alfa De Keyser
Keyser Hotel Antwerp
Keyser Hotel
Keyser Antwerp
De Keyser Hotel Hotel
De Keyser Hotel Antwerp
De Keyser Hotel Hotel Antwerp

Reviews

De Keyser Hotel Reviews

7.4

Good

7.8/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness
Rating 10 - Excellent. 203 out of 1000 reviews
Rating 8 - Good. 421 out of 1000 reviews
Rating 6 - Okay. 245 out of 1000 reviews
Rating 4 - Poor. 95 out of 1000 reviews
Rating 2 - Terrible. 36 out of 1000 reviews

Reviews

8/10 Good

Glenn

Liked: Cleanliness, staff & service
Property is having some aging and closure issues, but it's ideally located, has a friendly staff, and is well-priced.
Stayed 1 night in Jul 2025

10/10 Excellent

Andrea

Stayed 1 night in Jul 2025

4/10 Poor

Kevin

Travelled with partner
Disliked: Amenities, property conditions & facilities
Location location location but that's it...this hotel does not live up to its 4star rating. We will not stay there again.
Stayed 2 nights in Jul 2025

2/10 Terrible

yarden

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The air conditioner in the room didn’t work throughout our entire stay. The hotel’s response was poor – they weren’t really willing to help, and the solution they offered was simply to open a window.
Stayed 2 nights in Jul 2025

2/10 Terrible

Maher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything bad

The hotel so old needs more works the Ac unit not working at all I asked him and he changed the room and also the Ac units not working he got me another room I lost my time changing rooms come downstairs go upstairs come downstairs go upstairs also they don’t have safety room for luggage when you do check out I asked him he told me put it there and the room not locked no security.
Stayed 1 night in Jul 2025

10/10 Excellent

Abdelrazek

Stayed 1 night in Jul 2025

6/10 Okay

David

Stayed 2 nights in Jun 2025

2/10 Terrible

Larry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place to stay. At 2:30 in the morning there was someone banging on every door on our floor and yelling. This went on for 20 minutes and the hotel staff did nothing. Stay away from this dirty and very old hotel.
Stayed 1 night in Jun 2025

6/10 Okay

Miss N M

It was ok. Good location
Stayed 1 night in May 2025

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, very close to train station and restaurants.
Stayed 3 nights in Apr 2025

4/10 Poor

aran, ramat gan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
not well maintained pillows are just bad overall rooms empty
Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort

Decent hotel with good location.

The hotel's staff was basically friendly and helpful. Location of the hotel was convenient just beside of the Central Station. In the hotel room there were some needs and malfunction like air condition. Breakfast was okay.
Stayed 3 nights in Apr 2025

10/10 Excellent

Parishkrit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access and many stores and restaurants nearby.
Stayed 1 night in Apr 2025

6/10 Okay

Rita

Liked: Staff & service
Could do better. Beds are super thin (just a mattress topper, no mattress) and only 2 tiny pillows.
Stayed 1 night in Apr 2025

6/10 Okay

Elaine

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I have stayed here a few times the staff are friendly and it's close to the train station and convenient for my needs as I'm not so mobile as I used to be. There were no tea/coffee making facilities in the room. On phoning reception I was to they didn't have any. However when I spoke to a different concierge the next day I was provided with the tea/coffee making things I needed. There was a safe in the room, however this didn't work. I mentioned this again to reception. But nothing was done the whole we we were there. The convenience of the station and the closeness to the diamond district mean it's idea for me but I would probably look at a different hotel for my next visit to Antwerp
Stayed 5 nights in Feb 2025

6/10 Okay

aran, ramat gen

Disliked: Staff & service
staff at reception was unprofeasional made few times mistakes which was inconvinient.
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveller

Business traveller
Disliked: Room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Eiji

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Ibrahim

Business traveller
Liked: Property conditions & facilities
Disliked: Amenities
I lost my passport whilst staying there but the staff wasnt supportive.They couldn't help by checking the cctv in the hotel to see if someone access my room
Stayed 1 night in Nov 2024

10/10 Excellent

ara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

James

Stayed 1 night in Apr 2024

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Andriy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Jun 2024

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Close rmto train station
Stayed 2 nights in May 2024