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Hôtel-Résidence Alaia

3.0 star property

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Photo gallery for Hôtel-Résidence Alaia

Exterior
Double Room | 1 bedroom, individually decorated, individually furnished, soundproofing
Apartment, 1 Bedroom | Private kitchen
Superior Apartment, 1 Bedroom | Private kitchen
Apartment, 2 Bedrooms | 1 bedroom, individually decorated, individually furnished, soundproofing

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Parking included
  • Breakfast available
  • Free WiFi
  • Business services

Explore the area

Map
Route d'Arraioa, Ascain, Pyrenees-Atlantiques, 64310
  • Le Train de La Rhune
    ‪4 min drive‬
  • Port de Saint-Jean-de-Luz
    ‪10 min drive‬
  • Church of St-Jean-Baptiste
    ‪11 min drive‬
  • Biarritz (BIQ-Pays Basque)
    ‪18 min drive‬

Room options

View all photos for Superior Apartment, 1 Bedroom

Superior Apartment, 1 Bedroom | Private kitchen

Superior Apartment, 1 Bedroom

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | 1 bedroom, individually decorated, individually furnished, soundproofing

Apartment, 2 Bedrooms

  • 40 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Family Double Room

Family Double Room | 1 bedroom, individually decorated, individually furnished, soundproofing

Family Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | 1 bedroom, individually decorated, individually furnished, soundproofing

Apartment, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room

Double Room | 1 bedroom, individually decorated, individually furnished, soundproofing

Double Room

8.0 out of 10
Very good
(3 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio

Studio | 1 bedroom, individually decorated, individually furnished, soundproofing

Studio

9.4 out of 10
Exceptional
(3 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, individually decorated, individually furnished, soundproofing

Superior Double Room

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Front of property

Hôtel du Pont d'Ascain

  • Pet-friendly
  • Parking included
  • Free WiFi
  • Air conditioning
4.0 out of 5, Very good, (253)
The price is €135
for 1 room
includes taxes & fees
4 Aug - 5 Aug
Hôtel du Pont d'Ascain

About this property

Hôtel-Résidence Alaia

Hotel in Ascain with free parking
Along with a bar/lounge, this smoke-free hotel has a meeting room and free newspapers. Free WiFi in public areas and free self parking are also provided. Other amenities include multilingual staff assistance and a banquet hall. Limited housekeeping is available.
Hôtel-Résidence Alaia offers 16 accommodations with a hairdryer and free toiletries. Each accommodation is individually furnished and decorated. 80-cm flat-screen televisions come with digital channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a limited basis and an iron/ironing board can be requested.

During your stay at Hôtel-Résidence Alaia, you'll be close to Le Train de La Rhune. Features include free WiFi in public areas and free self-parking, plus a bar.
  • Free WiFi
  • Free self-parking
  • Enjoy drinks at the bar/lounge
  • Self-service breakfast served daily for a fee
  • Amenities include free newspapers in reception, a meeting room and multilingual staff
  • Just a 4-minute drive from Le Train de La Rhune and 7 minutes from Chantaco Golf Club
  • Cats and dogs welcome for a fee (restrictions apply)
Hôtel-Résidence Alaia offers its guests a terrace, multilingual staff, and complimentary newspapers in the lobby. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. Self parking is free.

This 3-star Ascain hotel is smoke free.

For a fee, guests can enjoy a self-service breakfast daily from 8:00 AM to 10:00 AM.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily self-serve breakfast available 8:00 AM to 10:00 AM for a fee: EUR 10.50 per person
  • A bar/lounge

Family friendly

  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk

Guest services

  • Housekeeping (limited availability)
  • Multilingual staff

Business services

  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 80-cm flat-screen TV with digital channels

More

  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 7:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 8.5 per pet, per day
  • Only dogs and cats are allowed
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 350 per week
  • A tax is imposed by the city: EUR 2.45 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for self-service breakfast: from approximately EUR 10.50 per person
  • Pet fee: EUR 8.5 per pet, per day
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, ANCV Cheques-vacances, mobile payments and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
The front desk at this property is open daily from 8:00 AM - 7:00 PM.
Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hôtel-Résidence Alaia Hotel Ascain
Hôtel-Résidence Alaia Hotel
Hôtel-Résidence Alaia Ascain
Hôtel-Résidence Alaia
Hôtel-Résidence Alaia Hotel
Hôtel-Résidence Alaia Ascain
Hôtel-Résidence Alaia Hotel Ascain

Hôtel-Résidence Alaia Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 69 out of 115 reviews
Rating 8 - Good. 36 out of 115 reviews
Rating 6 - Okay. 8 out of 115 reviews
Rating 4 - Poor. 1 out of 115 reviews
Rating 2 - Terrible. 1 out of 115 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really clean and comfortable, very friendly staff. Reason for a 4 not a 5 is if you have a downstairs room the soundproofing isnt awful but isnt great including hearing the drains from upstairs and general moving around. Might not be the same in all rooms.
Stayed 2 nights in Apr 2025

6/10 Okay

Athena

Travelled with family
Liked: Cleanliness, property conditions & facilities
The place was quaint, in the middle of a quiet village that was all closed up at 8pm when we arrived. We found it strange to have the toilet separate from sink; and no matter what we did we had no wifi and very spotty telephone connectivity. Pls note that the front desk closes at 7pm which, while listed, it is not highlighted. We received notice of how to check in after hours, 2 days after our check in… thank goodness the host was very gracious.
Stayed 1 night in Apr 2025

6/10 Okay

Alan

Disliked: Property conditions & facilities, room comfort

Disappointing stay at Ascain.

We stayed in a double room which was basic with rudimentary self catering facilities which were in need of a refresh. Although the receptionist who checked us in was friendly and helpful, for the majority of our stay there was no-one behind the reception desk.
Stayed 2 nights in Jun 2024

10/10 Excellent

Roni

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A different style of checking in. They send you a code thru email for door as there is no one to check you in but once we figure it out, it was easy.
Stayed 1 night in May 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenience plus value

A great value for the money. I wanted to visit Biarritz, San Sebastian and St. Jean de Luz and this was a convenient place in between all 3
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely one night stay in a quaint little town with easy parking but close to other major centres like St Jean de Luz. Wonderful restaurant found next to church as well with amazing food. Very good value for money and beautiful breakfast room
Stayed 1 night in Oct 2023

10/10 Excellent

Frances

Stayed 1 night in Jun 2023

10/10 Excellent

Christian

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
A place to stay.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for a quick stopover, room was tastefully decorated and comfortable. Location is excellent and we would return.
Stayed 1 night in Oct 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and the room was clean and tidy.
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, we had a studio which was great for making own breakfasts and drinks we did have one or two meals in but the restaurants in Ascain serve good food so we ate out most of the time. We travelled by train to St Jean de Luz and then used the local bus to get about very good service. The staff at Hotel-Résidence Alaia were so welcoming and very helpful. We will definitely visit again.
Stayed 10 nights in Jun 2018

10/10 Excellent

Machiel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Bronwyn, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pretty village location

Very comfortable bed. Spotless room. Wonderful to have a fridge and kettle in the room. This is off the beaten track and you need your own transport. It is close to the train to La Rhune

10/10 Excellent

Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Oceane

Un séjour vraiment incroyable dans cet endroit charmant ! Nous reviendrons ici avec grand plaisir !
Stayed 2 nights in Mar 2025

10/10 Excellent

Aurelien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parfait

Parfait pour visiter la region
Stayed 3 nights in Jan 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Franck

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Kai

Stayed 1 night in Oct 2024

10/10 Excellent

Bernard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quelle intelligence dans cet accueil !

Stayed 4 nights in Oct 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2024

10/10 Excellent

ARNAUD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Emilie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

6/10 Okay

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024