6/10 Okay
Julie
24 Apr 2025
Desk clerk was rude. Question my kids when they stepped off the elevator, asked name and room #. My two teenage kids showed the room key and she said that they need to answer her questions or leave. As they stood in lobby waiting for me to come down she continued to harass them. They attempted to help themselves to the complimentary breakfast and she told them that was for guest only, not the public. All within 5 minutes before I made it down. I step off elevator and my kids are looking scared and told me what had just happened. When I tried to speak to her in regards, she responded with “we have people walking around here all the time, sorry but all he had to do was answer me, instead of just stare. Excuse me, but 7:45 my kids are being 14 & 16. As we waited for valet, I spoke with a manager, he was apologetic and nice.
Julie
Stayed 4 nights in Mar 2025