See all properties

Four Points by Sheraton Auckland

4.5 star property

Choose dates to view prices

Photo gallery for Four Points by Sheraton Auckland

1 bedroom, premium bedding, minibar, in-room safe
Lobby
Suite, 2 Bedrooms, Tower (View) | Living area | 43-inch TV with digital channels, streaming services
City view
Suite, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, minibar, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Gym
  • Housekeeping

Explore the area

Map
396 Queen Street, Auckland, Auckland, 1010
  • University of Auckland
    ‪3 min walk‬
  • Sky Tower
    ‪8 min walk‬
  • Spark Arena
    ‪19 min walk‬
  • Auckland (AKL-Auckland Intl.)
    ‪24 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(50 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds

Room, 2 Single Beds | 1 bedroom, premium bedding, minibar, in-room safe

Room, 2 Single Beds

8.0 out of 10
Very good
(1 review)
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 2 Bedrooms, Tower (View)

Suite, 2 Bedrooms, Tower (View) | Living area | 43-inch TV with digital channels, streaming services

Suite, 2 Bedrooms, Tower (View)

10.0 out of 10
Exceptional
(1 review)
  • 90 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Tower

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking, Tower

10.0 out of 10
Exceptional
(3 reviews)
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, City View (Balcony)

1 bedroom, premium bedding, minibar, in-room safe

Studio, 1 King Bed, Non Smoking, City View (Balcony)

10.0 out of 10
Exceptional
(3 reviews)
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | 1 bedroom, premium bedding, minibar, in-room safe

Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(8 reviews)
  • 36 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Tower

View from room

Room, 1 King Bed, Non Smoking, Tower

10.0 out of 10
Exceptional
(4 reviews)
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(7 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Corner

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking, Corner

9.4 out of 10
Exceptional
(13 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

55-inch LED TV with digital channels, TV, pay films

Cordis, Auckland by Langham Hospitality Group

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
4.4 out of 5, Excellent, (1329)
The price is €103
for 1 room
includes taxes & fees
15 Jul - 16 Jul
Cordis, Auckland by Langham Hospitality Group

About this property

Four Points by Sheraton Auckland

Luxury hotel with 24-hour fitness centre and 24-hour business centre
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour business centre, a coffee shop/cafe and valet parking. Housekeeping is available on request.
Four Points by Sheraton Auckland offers 255 accommodations with minibars and a safe. Beds feature premium bedding. Televisions come with premium digital channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This Auckland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Four Points by Sheraton Auckland. During your stay, you're just a quick walk from Sky Tower. Free WiFi in public areas, a restaurant and a 24-hour gym are available.
  • Free WiFi
  • Enjoy local and international cuisine while dining at Queen's Head Bar & Eatery
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the location
  • Just a 3-minute walk from University of Auckland and 9 minutes on foot from Sky Tower
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and 2 meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 2045 square feet (190 square metres) and includes conference space. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the luxury Four Points by Sheraton Auckland. Parking is available for a fee.

This 4.5-star Auckland hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
Queen's Head Bar & Eatery – This restaurant specialises in local and international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
The Churchill – This bar specialises in international cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English, Filipino, French, German, Japanese, Korean, Spanish, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered parking on site (NZD 35 per night)
  • Secured, covered valet parking on site (NZD 60 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: NZD 39 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Queen's Head Bar & Eatery
  • The Churchill

Things to do

  • 24-hour gym

Family friendly

  • Free cot
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 2,045 square feet of conference space
  • 24-hour business centre
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift
  • Low-height view port in door
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 20 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch TV with premium digital channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2.75 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 60.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately NZD 39 per person
  • Covered self-parking fee: NZD 35 per night (in/out privileges)
  • Valet parking fee: NZD 60 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge of 2.75 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Four Points Sheraton Auckland Hotel
Four Points Sheraton Auckland
Four Points By Sheraton Auckland New Zealand
Four Points by Sheraton Auckland Hotel
Four Points by Sheraton Auckland Auckland
Four Points by Sheraton Auckland Hotel Auckland

Four Points by Sheraton Auckland Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 444 out of 743 reviews
Rating 8 - Good. 211 out of 743 reviews
Rating 6 - Okay. 56 out of 743 reviews
Rating 4 - Poor. 20 out of 743 reviews
Rating 2 - Terrible. 12 out of 743 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Alison

Travelled with family
Liked: Amenities
Room wasn’t available upon check-in (not available until 4.20pm). However, staff provided some drinks vouchers and were apologetic about the delay. Deluxe room is spacious, Churchill roof top bar good experience with helpful staff.
Stayed 1 night in Mar 2025

10/10 Excellent

Menachem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Meng

Stayed 2 nights in Mar 2025

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Menachem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Nicole Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Four points by Sheraton is a wonderful Hotel very close to dining option. Shopping, and entertainment. The staff is amazing. Everyone was so friendly and accommodating. The food is good at the hotel as well, and they have a buffet breakfast. We will definitely stay there again on our next trip to New Zealand!
Stayed 5 nights in Mar 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff. Very helpful
Stayed 1 night in Feb 2025

10/10 Excellent

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service
Staff were all great. Problem with TV remote taken care of quickly Nice special treat for women in honor of International Woman's Day.
Stayed 1 night in Mar 2025

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and clean

Another great stay, super efficient check in process, wonderful service at the Churchill bar too. Room was tidy, clean and well appointed - only minor complaint was that you could hear a bit of hallway noise thru the main door
Stayed 1 night in Mar 2025

8/10 Good

Evelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walkable to shops and restaurants
Stayed 1 night in Mar 2025

10/10 Excellent

Hilary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel with excellent friendly and helpful staff. Within walking distance of the main attractions and shopping areas. Fabulous breakfast and entertainment on some evenings eg The quiz!
Stayed 3 nights in Jan 2025

8/10 Good

Kendys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Great location easy to get around
Stayed 1 night in Mar 2025

10/10 Excellent

HARINDER

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the place
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, friendly staff, good breakfast. Close walk to major tourist areas.
Stayed 2 nights in Feb 2025

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concierge parking $60 a night. Entrance to hotel was difficult to find at night time.
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best customer service

Every member of the staff displayed excellent customer service and a “can do” attitude. The hotel is located on Queen Street, within walking distance from many attractions such as the Sky Tower and Auckland Harbor plus many stores and restaurants.
Stayed 6 nights in Feb 2025

10/10 Excellent

Chadwick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Feb 2025

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, amenities
Everything good
Stayed 4 nights in Feb 2025

10/10 Excellent

christopher, covington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place too stay to catch a cruise
Stayed 1 night in Jan 2025

10/10 Excellent

Ruth

Travelled with partner
Though the hotel itself is in impeccable condition, it is the staff who stand out for their friendly professional attention to their guests. We had a wonderful stay. Highly recommended.
Stayed 2 nights in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice easy place to stay.
Stayed 2 nights in Feb 2025

10/10 Excellent

quenta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was especially helpful and accommodating
Stayed 2 nights in Feb 2025