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Amainah Bacalar Hotel Boutique - Adults Only

Property class: 4
VIP Access

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Outdoor wedding area
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Deluxe Double Room, 2 Queen Beds, Balcony, Lagoon View | Premium bedding, down duvets, Select Comfort beds, free minibar items
Exterior
Snack bar

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Boulevard Costero de Bacalar Sur, Ext Mza 5 Lote 313 Int 601, Bacalar, QROO, 77930
  • Place, Cenote Azul
    ‪1 min walk‬
  • Place, Lake Bacalar
    ‪5 min walk‬
  • Place, Laguna Bacalar Ecological Park
    ‪5 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪26 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Double Room, 2 Queen Beds, Balcony, Lagoon View

Deluxe Double Room, 2 Queen Beds, Balcony, Lagoon View | Premium bedding, down duvets, Select Comfort beds, free minibar items

Deluxe Double Room, 2 Queen Beds, Balcony, Lagoon View

9.2 out of 10
Wonderful
(22 reviews)
  • Lagoon view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Balcony, Lagoon View

Premium bedding, down duvets, Select Comfort beds, free minibar items

Deluxe Room, 1 King Bed, Balcony, Lagoon View

9.8 out of 10
Exceptional
(13 reviews)
  • Lagoon view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Bathtub, Lagoon View

Deluxe Room, 1 King Bed, Bathtub, Lagoon View | Premium bedding, down duvets, Select Comfort beds, free minibar items

Deluxe Room, 1 King Bed, Bathtub, Lagoon View

9.6 out of 10
Exceptional
(5 reviews)
  • Lagoon view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Private Pool, Lagoon View

Deluxe Room, 1 King Bed, Private Pool, Lagoon View | Premium bedding, down duvets, Select Comfort beds, free minibar items

Deluxe Room, 1 King Bed, Private Pool, Lagoon View

10.0 out of 10
Exceptional
(6 reviews)
  • Lagoon view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Amainah Bacalar Hotel Boutique - Adults Only

This smoke-free hotel features a marina, an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site. Change of towels is available on request
Amainah Bacalar Hotel Boutique - Adults Only offers 16 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars (stocked with some free items) and minibars. Each accommodation is individually furnished and decorated. Select Comfort beds feature down duvets and premium bedding. 43-inch Smart televisions come with premium cable channels.

Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include laptop-compatible safes and a hairdryer. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.
Our customers tell us that they can't get enough of the helpful staff at Amainah Bacalar Hotel Boutique - Adults Only. During your stay, you're just a quick walk from Lake Bacalar. Features include free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking and extended parking
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes motor boating, sailing and bicycles to rent
  • Steps from Cenote Cocalitos and 7 minutes by car from Fort of San Felipe
  • Beach shuttle service available for a fee
Amainah Bacalar Hotel Boutique - Adults Only offers its guests a marina and an outdoor pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at Amainah Bacalar Hotel Boutique - Adults Only. Self parking is free.

This 4-star Bacalar hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 8:00 AM to 11:00 AM.
Amainah Bacalar Hotel Boutique - Adults Only has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Beach shuttle (surcharge)
  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: MXN 150 to 500 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Boat tours
  • Kayaking
  • Motor boating
  • Outdoor pool
  • Personal motorised watercraft
  • Sailing

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach towels
  • Beach umbrellas
  • Dock
  • Free pool cabanas
  • Garden
  • Marina
  • On a lake
  • Outdoor furniture
  • Pool loungers
  • Terrace

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Thin carpet in room
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 43-inch smart TV with premium cable channels

Food and drink

  • Champagne service
  • Chef service
  • Free minibar (limited items)
  • Griddle
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Amainah Bacalar Hotel Boutique - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 52.79 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 150 to 500 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Amainah Bacalar Hotel Boutique - Adults Only Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 530 out of 609 reviews
Rating 8 - Good. 52 out of 609 reviews
Rating 6 - Okay. 20 out of 609 reviews
Rating 4 - Poor. 3 out of 609 reviews
Rating 2 - Terrible. 4 out of 609 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

8/10 Good

Curtis j.

Travelled with group
Liked: Cleanliness, amenities
The staff was super courteous. Everything seemed clean for the most part. The personal pool wasn't clean. It had a bunch of little bugs floating that you could only see at night. However, I feel it's only right to say I'm missing a $100 bill from my bag. Also, i had to look closely at my bills before paying them. Twice i was being overcharged and had it corrected. They hold the cc machine so you can pay, but not see the invoice, while telling you the price. Beautiful views and awesome lagoon!!
Stayed 3 nights in Jan 2026

6/10 Okay

Erika

Liked: Cleanliness, staff & service, amenities
Feedback para el hotel: Le falta mantenimiento a la habitación, sobre todo al aire acondicionado. Estaba arrojando partículas negras. No cuentan con suficiente agua caliente. Después de un baño había que esperar para que se calentara para que la siguiente persona pudiera bañarse. Hay filtraciones de agua de la tina, el lavabo y la regadera. La parte del lavabo que no tiene muro hacia el resto de la habitación está mal pensado. El personal en general es muy amable y servicial. A cada rato se va la luz. Los alimentos podrían mejorar. Las camas del muelle están muy incómodas y sucias. La alberca es poco atractiva, ya que su ubicación no es buena. Feedback para Hoteles.com: Reservé la habitación más cara que tiene la alberca y resultó la menos adecuada, ya que estaba arrinconada y con una mini alberca sin climatizar en esta época del año. En su descripción indican que esta categoría de habitación tiene una tina, lo cual no es cierto, por lo que pedimos un cambio de habitación (downgrade) y nos rentaron una con tina solo por dos noches. También indican que el hotel cuenta con estacionamiento, lo cual también es falso, porque tuvimos que estacionar el auto en la calle. Por favor corrijan estos datos en su plataforma.
Stayed 7 nights in Jan 2026

10/10 Excellent

Pablo

Stayed 2 nights in Jan 2026

10/10 Excellent

Yeelen

Liked: Cleanliness, staff & service, amenities
Great place, quiet and small boutique feel. They have free kayaks for you to go out into the water to play. The restaurant is convenient and good. Staff is amazing and friendly. I would come back.
Stayed 2 nights in Jan 2026

10/10 Excellent

Regan

Stayed 5 nights in Jan 2026

8/10 Good

Steve

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I’ve stayed at Amainah Bacalar several times since they opened and generally enjoy coming back. The location is great, the adults-only atmosphere keeps things calm, and overall it’s a pleasant place to stay. That said, there are a few things that keep it from being a 5 star experience. The balcony doors really need screen doors. In a place like Bacalar, you can’t leave them open without ending up with mosquitoes in the room, which is frustrating and easily avoidable. What pushed this stay to a solid 4 stars was Pablo at reception. He was genuinely helpful, attentive, and made the check-in experience smooth and welcoming, which makes a difference. Overall, a good stay with room for improvement, and I’d stay here again.
View from room 201
Deck bar
Stayed 3 nights in Jan 2026

10/10 Excellent

JULIANA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, amazing view of the lagoon, lovely food both for breakfast or lunch/dinner :)
Stayed 2 nights in Jan 2026

10/10 Excellent

John

Stayed 3 nights in Jan 2026

10/10 Excellent

Arturo

Stayed 1 night in Jan 2026

10/10 Excellent

Catherine

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Everything! Room, amenities, staff! Everything was great! We loved it!
Stayed 2 nights in Jan 2026

8/10 Good

Maria

Stayed 5 nights in Dec 2025

10/10 Excellent

Meital

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel, the room was clean, the breakfast was good
Stayed 3 nights in Dec 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2025

10/10 Excellent

Jiewei

Stayed 2 nights in Dec 2025

10/10 Excellent

Shajira

Stayed 1 night in Dec 2025

10/10 Excellent

Javier, El Paso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow incredible experience, very comfortable beads, breathtaking views, and great customer service Edgar did an amazing job making sure our stay was excellent
Stayed 3 nights in Nov 2025

10/10 Excellent

Alfonso Rios

Liked: Cleanliness
I loved the staff, the property very beautiful. One thing I would suggest is to add a Television at the bar area. For sports fans staying there and enjoying a game .
Stayed 5 nights in Nov 2025

10/10 Excellent

Demian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Exceptional service from you step in! The staff are super friendly and ready to make you feel que estas en tu casa! The food and drinks were delicious! We ended our night with a beautiful view of the lagoon sipping mezcal in our private plunge pool! ☺️
Stayed 1 night in Nov 2025

10/10 Excellent

Lyza

Liked: Cleanliness, staff & service, amenities
The staff was amazing! The room clean and spacious. The food was great, specially the octopus. We enjoyed the jacuzzi which was a free room upgrade. We had a lovely morning watching the sunrise on a kayak mid lagoon. Definitely recommend this place
View from our room
Before sunrise, on the pier
Beauty!
View from the mirador
Stayed 1 night in Nov 2025

10/10 Excellent

Frederic

Liked: Cleanliness, staff & service, amenities
¡Todo fue perfecto, gracias a todo el equipo por el servicio excepcional! Hasta pronto 😊
Stayed 6 nights in Nov 2025

10/10 Excellent

PAULINA SANCHEZ

Stayed 1 night in Nov 2025

10/10 Excellent

Rosemary

Liked: Staff & service, property conditions & facilities
Amazing friendly and attentive staff made our stay special!
Stayed 4 nights in Oct 2025

10/10 Excellent

CIELO ROSARIO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was perfect. Very clean and well maintained. Service was excellent all around, the staff was very attentive and always ready to help with whatever we needed. Definitely will stay again when I go back to Bacalar!
Stayed 5 nights in Oct 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Modern and clean room, accesibility to the lagoon, food bar and drinks were great
Stayed 2 nights in Oct 2025

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, boutique stay! The room was simple and beautifully appointed, leaving all the emphasis on the fantastic view. The staff was warm and welcoming; cheers to Alicia, Lauro, Jonathan, and Jovani for making our stay so special. Thank you also to the unsung hero, the Amainah chefs, who cook up absolute magic all day. Stunning location for relaxing and launching off into the beauty of the lagoons.
Stayed 2 nights in Oct 2025