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Khaban Bacalar Hotel Boutique

3.5 star property
VIP Access

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Photo gallery for Khaban Bacalar Hotel Boutique

Exterior
Property video
Point of interest
Master Double Suite with Balcony Lagoon View | Terrace/patio
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Región 15, MZ 1, LT 217, Colonia Aaron Merino, Bacalar, QROO, 77930
  • Place, Lake Bacalar
    ‪10 min walk‬
  • Place, Laguna Bacalar Ecological Park
    ‪14 min drive‬
  • Place, Cenote Cocalitos
    ‪18 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪47 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Double with Balcony Garden View

Deluxe Double with Balcony Garden View | View from room

Deluxe Double with Balcony Garden View

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa Khaban Private Pool Lagoon Front - up to 6 people

Villa Khaban Private Pool Lagoon Front - up to 6 people | Premium bedding, pillow-top beds, minibar, blackout curtains

Villa Khaban Private Pool Lagoon Front - up to 6 people

  • Lagoon view
  • 120 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds

View all photos for Deluxe King with Balcony Garden View

Deluxe King with Balcony Garden View | Premium bedding, pillow-top beds, minibar, blackout curtains

Deluxe King with Balcony Garden View

  • Garden view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite with Balcony Lagoon View

Master Suite with Balcony Lagoon View | Premium bedding, pillow-top beds, minibar, blackout curtains

Master Suite with Balcony Lagoon View

  • Lagoon view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Double Suite with Balcony Lagoon View

Master Double Suite with Balcony Lagoon View | Premium bedding, pillow-top beds, minibar, blackout curtains

Master Double Suite with Balcony Lagoon View

10.0 out of 10
Exceptional
(1 review)
  • Lagoon view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Room with Balcony

Double Room with Balcony | Premium bedding, pillow-top beds, minibar, blackout curtains

Double Room with Balcony

  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About this property

Khaban Bacalar Hotel Boutique

Along with an outdoor pool, this smoke-free hotel has a restaurant and spa services. Free breakfast (local cuisine), free WiFi in public areas and free self parking are also provided. Additionally, tour/ticket assistance, a garden and a front desk safe are on-site. Housekeeping is available on request.
Khaban Bacalar Hotel Boutique offers 13 air-conditioned accommodations with minibars and complimentary bottles of water. Rooms open to balconies. Pillowtop beds feature premium bedding. This Bacalar hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Bathrooms include a shower with a rainfall showerhead. Additionally, rooms include a ceiling fan and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include facials, body scrubs and body treatments.
During your stay at Khaban Bacalar Hotel Boutique, you're just a quick walk from Lake Bacalar. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free local cuisine breakfast served daily
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe and a terrace
  • On-site recreation includes yoga classes and kayaking
  • Just a 1-minute drive from Lake Bacalar and 13 minutes from Laguna Bacalar Ecological Park
  • Airport shuttle service available for a fee
There's a restaurant on site. Free breakfast is available daily. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, spa services, and a terrace are also featured at Khaban Bacalar Hotel Boutique. Free self parking is available.

This 3.5-star Bacalar hotel is smoke free.

Guests are served a free local cuisine breakfast daily from 8:00 AM to 11:00 AM.
Khaban Bacalar Hotel Boutique has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free local cuisine breakfast available daily 8:00 AM to 11:00 AM
  • A restaurant

Things to do

  • Canoeing
  • Kayaking
  • Outdoor pool
  • Yoga classes

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • On a lake
  • Terrace

Spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Massage

Accessibility

  • No lift
  • Tile flooring in room

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Eco-friendly cleaning products used
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Eco-friendly toiletries
  • LED lighting
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:30 PM

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

The front desk is open daily from 8:00 AM - 9:30 PM

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Khaban Bacalar Hotel Boutique

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 5000 per vehicle (return, maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Khaban Bacalar Hotel Boutique offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 8:00 AM - 9:30 PM.
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Khaban Bacalar

Khaban Bacalar Bacalar

Khaban Bacalar Hotel Boutique Hotel

Khaban Bacalar Hotel Boutique Bacalar

Khaban Bacalar Hotel Boutique Hotel Bacalar

Khaban Bacalar Hotel Boutique Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 68 out of 101 reviews
Rating 8 - Good. 13 out of 101 reviews
Rating 6 - Okay. 8 out of 101 reviews
Rating 4 - Poor. 2 out of 101 reviews
Rating 2 - Terrible. 10 out of 101 reviews

9.2/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Janet

Stayed 1 night in Jan 2026

2/10 Terrible

gilberto

Stayed 3 nights in Dec 2025

2/10 Terrible

Margarita

Liked: Cleanliness
Disliked: Property conditions & facilities
When we first arrived, the staff didn’t greet us at all and rather just read us a large list of rules to follow during our stay which they constantly broke on their own. Our calls and messages were never answered. Some staff was also selling alcohol to a loud, already very drunk man at around midnight though one of the rules stated that we could not make noise after 10pm. The towels provided in our room were dirty. They would take our towels for cleaning and never return them either. I would definitely advise that you do not stay here.
Stayed 3 nights in Nov 2025

10/10 Excellent

Lucy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room I reserved was very spacious and roomy. Are room was cleaned every day by the maids. It was left spotless for us plus enough towels and beach towels we had for every day use. The staff were amazing. They were very nice and attentive to all of us. We were a total of 5 guest. But the view of this boutique was breath taking.
Stayed 4 nights in Nov 2025

8/10 Good

Ala

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Im enjoying staying at this hotel during my Bacalar trip with beautiful view from my room
Stayed 2 nights in Oct 2025

10/10 Excellent

Isabel

Stayed 1 night in Oct 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnificent place right off the Bacalar Lagoon. Staff and hotel was very accommodating and friendly. Would absolutely recommend this place.
Stayed 5 nights in Sep 2025

10/10 Excellent

Danya

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service
Limited on the food The outside of the property was not to clean to many leaves
Stayed 3 nights in Jun 2025

10/10 Excellent

Katia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great! Location, food, rooms, service
Stayed 4 nights in May 2025

10/10 Excellent

Meyvi Lissette Zelaya

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2025

6/10 Okay

Alberto, San Antonio

Liked: Cleanliness
Disliked: Amenities
Love the Tranquility, view, cleanliness, pier, acces to lake. Did not like: lack of info about too many stairs, lack of help to carry laugage, no tv in rooms, broken kayaks. We stayed 2 nights and did not have acces to pier one afternoon. Staff mentioned that they have ordered all the stuff that we felt were missing.
Stayed 2 nights in Feb 2025

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible! Don’t stay here!

Horrible, Horrible! Customer service is awful. They don’t really care you’re standing in front of them. Absolutely rude and disrespectful. Very dirty and dated. The bed was hard as rock! We were unable to sleep and woke up with major shoulder and lower back pain. Couldn’t wait till morning to leave that place! The outdoor area was so small and crowded. The restaurant is a complete joke and totally uninviting. I’m glad we stayed Cristalino our other days in Bacalar, that was an amazing experience for less money.
Stayed 1 night in Feb 2025

10/10 Excellent

oscar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort, i will be back again. Calm & relax
Stayed 2 nights in Jan 2025

6/10 Okay

Judith

Travelled with family
The ease with which to kayak was wonderful for us. The beauty of the porch view also is a compelling reason to visit. I would caution those traveling to rent a truck or 4-wheel vehicle. The roads are dirt and rock, they are unpredictable given the rainfall. Two days of our 7 night stay the hot water was broken so we had cold showers. The restaurant on site was often out of things like: bacon, avocados, mangos, bread, and fruit for smoothies. Our first night was the best. We had a quiet dinner on the water with fish tacos and excellent pineapple waters. Research the ways in and out of the facility. If you get the breakfast that is included, it is a limited menu. Also, we didn't know about the plumbing, but you travel to learn!! Life in the jungle is unpredictable. Also, the massages offered in the website are not someone regular at an on-site spa, something I had assumed given the website. The concierge would need to call a local person to come to the hotel. One night the neighbor to the hotel played his music too loud, but the manager was called to come deal with it. Overall, I might not return, but I have excellent memories and wonderful photos from Bacalar, which is a 15 minute drive away. We left each day to go into town for new restaurants.
Stayed 7 nights in Dec 2024

10/10 Excellent

odaly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent and clean staff were friendly and helpful.
Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bonita experiencia

Todo muy bonito y excelente servicio !
Stayed 3 nights in Sep 2024

10/10 Excellent

Jeffrey, Miami

Stayed 3 nights in Aug 2024

10/10 Excellent

Michael

Stayed 5 nights in Aug 2024

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay here for sure!!

The service was excellent. The food was excellent. I would stay here again in a heartbeat.
Stayed 1 night in Aug 2024

10/10 Excellent

Yossie, Deming

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was quiet and peaceful
Stayed 2 nights in Jul 2024

10/10 Excellent

Sandra

Stayed 2 nights in May 2024

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Ricardo A

Travelled with family
Liked: Property conditions & facilities, room comfort

Great experience

We enjoyed the most pleasant stay at Khaban. Thank you Vanessa, Victor and chef for your service. It was great.
Stayed 4 nights in May 2024

8/10 Good

Yasmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View was beautiful
Stayed 5 nights in Apr 2024