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Khaban Bacalar Hotel Boutique

Property class: 3.5
VIP Access

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Photo gallery for Khaban Bacalar Hotel Boutique

A floating dining setup with a wicker table, plates, cutlery, and a drink in a tropical setting.
Property video
A hotel room with two beds, a balcony with a chair, and a view of lush greenery.
A wooden deck with a thatched roof overlooking a turquoise sea and palm trees.
A bathroom with a large circular mirror, a sink, a basket of toiletries, and a bottle of reed diffuser.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Región 15, MZ 1, LT 217, Colonia Aaron Merino, Bacalar, QROO, 77930
  • Place, Lake Bacalar
    ‪1 min drive‬
  • Place, Laguna Bacalar Ecological Park
    ‪14 min drive‬
  • Place, Fort of San Felipe
    ‪15 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪47 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe King with Balcony Garden View

A bedroom with a bed, a wooden bench, a nightstand, a ceiling fan, and a view of a hammock and greenery outside.

Deluxe King with Balcony Garden View

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double with Balcony Garden View

A hotel room with two beds, a balcony with a chair, and a view of lush greenery.

Deluxe Double with Balcony Garden View

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Villa Khaban Private Pool Lagoon Front - up to 6 people

A wooden deck with red lounge chairs, a pool, and a view of the sea.

Villa Khaban Private Pool Lagoon Front - up to 6 people

  • Lagoon view
  • 120 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds
  • Free Wi-Fi

View all photos for Deluxe King with Balcony Garden View

A hotel room with a large bed, a bench at the window, and a stone wall.

Deluxe King with Balcony Garden View

  • Garden view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Master Suite with Balcony Lagoon View

A bedroom with a large bed, a view of the ocean, a hammock, and a chair outside the window.

Master Suite with Balcony Lagoon View

  • Lagoon view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Master Double Suite with Balcony Lagoon View

A room with two beds, a view of the sea, and a hammock.

Master Double Suite with Balcony Lagoon View

10.0 out of 10
Exceptional
(1 review)
  • Lagoon view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Double Room with Balcony

A hammock on a wooden deck with a sliding glass door leading to a bedroom with a bed and curtains.

Double Room with Balcony

  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

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About this property

Khaban Bacalar Hotel Boutique

Along with an outdoor pool, this smoke-free hotel has a restaurant and spa services. Free breakfast (local cuisine), free WiFi in public areas and free self parking are also provided. Additionally, tour/ticket assistance, a garden and a front desk safe are on-site. Housekeeping is available on request.
Khaban Bacalar Hotel Boutique offers 13 air-conditioned accommodations with minibars and complimentary bottles of water. Rooms open to balconies. Pillowtop beds feature premium bedding. This Bacalar hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Bathrooms include a shower with a rainfall showerhead. Additionally, rooms include a ceiling fan and blackout curtains. Change of towels and change of bedsheets can be requested. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include facials, body scrubs and body treatments.
During your stay at Khaban Bacalar Hotel Boutique, you're just a quick walk from Lake Bacalar. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free local cuisine breakfast served daily
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe and a terrace
  • On-site recreation includes kayaking and yoga classes
  • Steps from Lake Bacalar and 13 minutes by car from Laguna Bacalar Ecological Park
  • Airport shuttle service available for a fee
There's a restaurant on site. Free breakfast is available daily. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, spa services, and a terrace are also featured at Khaban Bacalar Hotel Boutique. Free self parking is available.

This 3.5-star Bacalar hotel is smoke free.

Guests are served a free local cuisine breakfast daily from 8:00 AM to 11:00 AM.
Khaban Bacalar Hotel Boutique has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free local cuisine breakfast available daily 8:00 AM to 11:00 AM
  • A restaurant

Things to do

  • Canoeing
  • Kayaking
  • Outdoor pool
  • Yoga classes

Family friendly

  • In-room cot
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • On a lake
  • Terrace

Spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Massage

Accessibility

  • No lift
  • Tile flooring in room

More

  • Eco-friendly cleaning products used
  • Locally sourced food prioritised
  • Smoking not allowed
  • Some LED lighting used
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Eco-friendly toiletries
  • LED lighting
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 9:30 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 5000 per vehicle (return, maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Khaban Bacalar Hotel Boutique offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 8:00 AM - 9:30 PM.
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Khaban Bacalar
Khaban Bacalar Bacalar
Khaban Bacalar Hotel Boutique Hotel
Khaban Bacalar Hotel Boutique Bacalar
Khaban Bacalar Hotel Boutique Hotel Bacalar

Khaban Bacalar Hotel Boutique Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 80 out of 118 reviews
Rating 8 - Good. 17 out of 118 reviews
Rating 6 - Okay. 9 out of 118 reviews
Rating 4 - Poor. 2 out of 118 reviews
Rating 2 - Terrible. 10 out of 118 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Maricela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location right on the water.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

RENATA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

chloe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time here. We enjoyed the wonderful, made-to-order breakfast each morning with great views. We took the kayaks out on the water. The pool was cool and refreshing. Our room had great a/c and a comfortable bed.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Ishmail

Liked: Cleanliness, staff & service, property conditions & facilities
10/10. The resort was amazing, very beautiful very peaceful and relaxing. The staff was very accommodating and attentive. I would recommend 10/10.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Ala

Liked: Cleanliness, amenities, property conditions & facilities
Im enjoying staying at this hotel during my Bacalar trip with beautiful view from my room
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnificent place right off the Bacalar Lagoon. Staff and hotel was very accommodating and friendly. Would absolutely recommend this place.
Stayed 5 nights in Sep 2025
Verified review

10/10 Excellent

Katia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great! Location, food, rooms, service
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay quite, beautiful view to lake, staff friendly .
Stayed 2 nights in Sep 2023
Verified review

10/10 Excellent

MARIA FERNANDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

odaly

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent and clean staff were friendly and helpful.
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Yossie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was quiet and peaceful
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Rosa Graciela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to relax.
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay here for sure!!

The service was excellent. The food was excellent. I would stay here again in a heartbeat.
Stayed 1 night in Aug 2024
Verified review

8/10 Good

Yasmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View was beautiful
Stayed 5 nights in Apr 2024
Verified review

10/10 Excellent

oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort, i will be back again. Calm & relax
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Lucy

Liked: Cleanliness, amenities, property conditions & facilities
The room I reserved was very spacious and roomy. Are room was cleaned every day by the maids. It was left spotless for us plus enough towels and beach towels we had for every day use. The staff were amazing. They were very nice and attentive to all of us. We were a total of 5 guest. But the view of this boutique was breath taking.
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Ricardo A

Liked: Property conditions & facilities, room comfort

Great experience

We enjoyed the most pleasant stay at Khaban. Thank you Vanessa, Victor and chef for your service. It was great.
Stayed 4 nights in May 2024
Verified review

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is remote, down a 2km dirt track road. This adds to the relaxation and "switch off" feeling. The property is right on the lagoon, so it is very beautiful and nice to be so close to the water. The kayaks are free to use. However, the hotel has only 1 restaurant and the menu is rather limited. Service was rather slow considering the place never had more than 4 tables for dinner service. Given that there are no other places to eat nearby and no hotel entertainment, evenings can feel a little slow. Our room was large and spacious with a large balcony. At times there was a bad smell coming from the sink, but other than that no complaints. I think this hotel is suited for maybe 2 nights, but we stayed for 4, which in hindsight felt too long.
Stayed 4 nights in Feb 2026
Verified review

6/10 Okay

Juan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful hotel with an amazing view, comfortable rooms. I just didn’t like the service specifically at the reception, poor customer service, lack of engagement, and misinformation about the tours.
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service
Limited on the food The outside of the property was not to clean to many leaves
Stayed 3 nights in Jun 2025
Verified review

6/10 Okay

Alberto

Liked: Cleanliness
Disliked: Amenities
Love the Tranquility, view, cleanliness, pier, acces to lake. Did not like: lack of info about too many stairs, lack of help to carry laugage, no tv in rooms, broken kayaks. We stayed 2 nights and did not have acces to pier one afternoon. Staff mentioned that they have ordered all the stuff that we felt were missing.
Stayed 2 nights in Feb 2025
Verified review

2/10 Terrible

Margarita

Liked: Cleanliness
Disliked: Property conditions & facilities
When we first arrived, the staff didn’t greet us at all and rather just read us a large list of rules to follow during our stay which they constantly broke on their own. Our calls and messages were never answered. Some staff was also selling alcohol to a loud, already very drunk man at around midnight though one of the rules stated that we could not make noise after 10pm. The towels provided in our room were dirty. They would take our towels for cleaning and never return them either. I would definitely advise that you do not stay here.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
This place is a gem in paradise. With direct access to the lake and 10 min away from town, the location is quiet, relaxing and immersed in nature. Beautiful views all around. Rooms are spacious and have large terraces with hammocks. The only thing I’d strongly suggest is improving the quality of their bedsheets. The thread count had to be the lowest possible, feeling rough and scratchy against the skin. Not a great way to rest at night.
Stayed 3 nights in Jul 2023
Verified review

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible! Don’t stay here!

Horrible, Horrible! Customer service is awful. They don’t really care you’re standing in front of them. Absolutely rude and disrespectful. Very dirty and dated. The bed was hard as rock! We were unable to sleep and woke up with major shoulder and lower back pain. Couldn’t wait till morning to leave that place! The outdoor area was so small and crowded. The restaurant is a complete joke and totally uninviting. I’m glad we stayed Cristalino our other days in Bacalar, that was an amazing experience for less money.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stunning property

Let me start off by saying that the staff is INCREDIBLE. I dealt closely with Victor who’s a waiter at the restaurant and Eduardo from the front desk. These gentlemen are superb. Both are so friendly and knowledgeable and willing to help. The property itself is stunning! We had two rooms and the closer to the water the villa, the more stunning the view but we got a view to the lagoon from both rooms. Traveled to Bacalar after attending a wedding in Cancun. I traveled with my husband, son and 81yo mother. The property has a lot of stairs so that was tough on my mom and the road in to the property is very bumpy. If you’re renting a car I’d suggest a compact SUV at minimum. I personally love smaller boutique hotels over larger resorts but with that comes less amenities which I was totally fine with but keep that in mind. This boutique hotel is still very high end. The quality of the food. The comfort. Their toiletries they provide are eco friendly.
View from villa 11
Stayed 2 nights in Apr 2023