2/10 Terrible
Brian
Travelled with partner
27 Sept 2025
Disliked: Staff & service, property conditions & facilities
We were looking forward to four nights in Barcelona. Check-in on Wednesday evening was quick and pleasant. We dropped our bags and went to dinner, but when we returned and began unpacking, water suddenly poured from the bathroom ceiling as if the shower above had been turned on. It slowed to a drip, then started again like heavy rain.
We reported it immediately. Maintenance arrived but seemed unsurprised, explaining it was due to the guests upstairs showering and assured us “the ceiling won’t come down.” The front desk said the hotel was fully booked, could not reach a manager, and expected us to sleep in a room we did not feel safe in.
We had booked through Expedia and contacted them as well, but they could not get hold of the hotel either. At 10 p.m., we decided to leave. No one should be asked to spend the night in those conditions. Fortunately, we found another hotel nearby with availability.
The next day Expedia informed us that the hotel had authorized only a partial refund, keeping $271 for the few hours we were in the room with the leaking ceiling. We’ve contacted the manager twice with no response. The hotel also never followed up to offer a different room or address the situation.
We understand cancellation policies, but this was not a choice—it was a safety issue. Maintenance even admitted this wasn’t the first time it had happened in their 90-year-old building. The facade may look nice, but the lack of accountability and management response is unacceptable.
Brian
Stayed 4 nights in Sep 2025
