4/10 Poor
Shavar
Travelled with partner
6 Apr 2025
My partner and I arrived early at the hotel around 11am, ahead of the standard check-in time. This was due to British Airways’ flight schedule, which unfortunately left us with a bit of a wait.
We spent about two hours in the lobby before the front desk kindly let us check in at 1pm—an hour earlier than expected—which we really appreciated, especially after a long and tiring journey.
At check-in, we were informed that the building's water supply was temporarily shut off for maintenance. Due to a bit of a language barrier, I didn’t fully grasp the situation at the time. We headed to our room, tried to take a shower and quickly realised what they meant—no running water at all.
We were told the water would be back on by 6pm. When that time came and went, we called down to check and were told there was still a delay. By then, the experience was definitely leaving a bit of a sour taste.
We ended up going to sleep unshowered, hoping things would be sorted when we woke up. At 9pm, we checked again—good news, the water was back! Bad news, it was freezing cold. So, there we were, in a premier room, both braving icy showers. I tried to laugh through it, giving myself pep talks mid-shower while my partner giggled at my reactions—definitely not ideal, but we managed to find some humour in it.
Noemi Benito the manager on site was helpful. I had an issue with the air conditioning and she provided us with a fan. Also gifted us chocolates as a sorry for the inconveniences.
Shavar
Stayed 5 nights in Apr 2025