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Rotorua Citizens Club

2.5 star property

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Photo gallery for Rotorua Citizens Club

A hotel room with two beds, a TV on a stand, a small desk with a coffee maker, and a door leading to a bathroom.
A street view with a road, vehicles, pedestrians, and buildings.
A white sofa, a red and beige patterned rug, a lamp, and a framed picture on the wall.
A staircase with two large terracotta vases placed on the steps.
Front of property

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Bar
  • Laundry room
  • Housekeeping

Explore the area

View in a map
1146 Rangiuru Street, Rotorua, 3010
  • Place, Eat Street
    ‪2 min walk‬
  • Place, Tamaki Maori Village
    ‪6 min walk‬
  • Place, Rotorua Central Mall
    ‪10 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪13 min drive‬

Room options

View all photos for Basic Twin Room, 2 Single Beds

A hotel room with two beds, a ceiling fan, a window, and a nightstand.

Basic Twin Room, 2 Single Beds

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Basic Room, 1 Single Bed

A hotel room with a bed, a desk, a chair, a television, and a window with a view of the outside.

Basic Room, 1 Single Bed

  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Classic Quadruple Room, Multiple Beds

A hotel room with four beds aligned in a row, a ceiling fan, and a small kitchenette area in the background.

Classic Quadruple Room, Multiple Beds

  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds
  • Free Wi-Fi

View all photos for Classic Room, 2 Queen Beds

A hotel room with a bed, a desk, a chair, and a ceiling fan.

Classic Room, 2 Queen Beds

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Classic Room, 1 King Bed

A bedroom with a bed, a chair, a fan, and a window.

Classic Room, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 King Bed, Mobility Accessible

A hotel room with a bed, a desk, a mirror, and a shower area.

Classic Room, 1 King Bed, Mobility Accessible

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 Double Bed

A hotel room with a bed, a ceiling fan, a window with curtains, a bedside table, and a door leading to a bathroom.

Classic Room, 1 Double Bed

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Rotorua Citizens Club

This smoke-free hotel features a restaurant, a bar/lounge and laundry facilities. Free WiFi in public areas, free self parking and a free manager's reception are also provided. Other amenities include ATM/banking services and a banquet hall.
Rotorua Citizens Club offers 15 accommodations. Cable televisions are provided. This Rotorua hotel provides complimentary wireless Internet access. Guests can make use of the in-room fridges and coffee/tea makers. Housekeeping is provided on a daily basis.
During your stay at Rotorua Citizens Club, you're just a quick walk from Eat Street. You'll find features such as free WiFi in public areas, free self-parking and a free manager's reception.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include laundry facilities, a lift and an ATM
  • Steps from Eat Street and 4 minutes on foot from Kuirau Park
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

Rotorua Citizens Club also features laundry facilities, an ATM, and a lift. Self parking is free.

This Rotorua hotel is smoke free.

The hotel hosts a free manager's reception daily.
Rotorua Citizens Club – This bar serves lunch and dinner. Guests can enjoy drinks at the bar. Open select days.
A hosted evening meal is available for a surcharge on weekdays.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Hosted evening meal available on weekdays for a fee of NZD 25

Restaurants on site

  • Rotorua Citizens Club

Things to do

  • Billiards/pool table

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • ATM
  • Laundry facilities
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 10 PM
Early check-in subject to availability
Early check-in fee: NZD 20.00
Late check-in subject to availability
Late check-in fee: NZD 20.00 for check-in between 10:30 AM and 12:30 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: NZD 20.00

Special check-in instructions

The front desk is open daily from 9:00 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 25.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: NZD 20.00 (subject to availability)
  • Late check-in fee: NZD 20.00 for check-in between 10:30 AM and 12:30 PM
  • Late check-out fee: NZD 20.00 (subject to availability)
  • Rollaway bed fee: NZD 25.0 per night
  • Hosted evening meal: NZD 25.00

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and window guards
The front desk at this property is open daily from 9:00 AM - 10 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property class

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Rotorua Citizens Club Hotel
Citizens Club Hotel
Rotorua Citizens Club
Rotorua Citizens Club Hotel
Rotorua Citizens Club Rotorua
Rotorua Citizens Club Hotel Rotorua

Rotorua Citizens Club Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 210 out of 588 reviews
Rating 8 - Good. 244 out of 588 reviews
Rating 6 - Okay. 83 out of 588 reviews
Rating 4 - Poor. 26 out of 588 reviews
Rating 2 - Terrible. 25 out of 588 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room and great location to restaurants
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Terry

Great stay basic but enjoyable lots of shopping within walking distance
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Sharlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay and needs met.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Ben

Liked: Amenities, property conditions & facilities
Perfect for a one night stay.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Vineet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location. Fre Parking. Lots of Dining Options.
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Alan

The room was clean. Basic nothing to write home about
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, basic but just what we needed.
Stayed 3 nights in Jan 2025
Verified review

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, amenities
I found the staff to be extremely friendly and helpful. The hotel is in a great location, very central to everything in Rotorua (restaurants, nationwide bus stop, etc). The furnishings are a bit dated which gives the interior a slightly tired feel but the facilities are clean and well cared for. The internet speed impressed me and I was able to work remotely, including uploading/downloading large files.
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Alvin

Liked: Amenities
Good place to stay
Stayed 1 night in Jun 2024
Verified review

6/10 Okay

Kenneth

Disliked: Amenities, property conditions & facilities
Over priced for the condition of the hotel. This was an interesting experience of local people. They were having a snooker tournament when we got there. The building itself was old, run down and dingy, but the room was clean - but spartan with very few amenities- no table, one chair. Check-in staff was friendly and accommodating. She let us check in early. It was a bit spooky, having no one there for the next two nights after they locked up and left. The location was really good, near lots of food and an easy walk to the Rotorua City Hot Springs area.
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Rochelle

It is a cosy warm pl to stay
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the room and the location. Bar downstairs and dining options nearby as well.
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location is excellent
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Rahera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, all amenities close
Stayed 2 nights in Jan 2024
Verified review

6/10 Okay

Andrew

Staff were fine, business like. More a Hostel feel even if a solo room. Dated feel, very basic. No AC, fans. Comfortable bed, shower worked okay. No individual lamps, just two bare ceiling tubes. Made it feel like a barracks….proper lighting is comforting…this was institutional.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Marlene

Liked: Cleanliness, property conditions & facilities, room comfort

club for the locals ,welcoming to the traveler

Very relaxed comfortable place Easy walk to great resturants, the bus and tourist info headquarters.
Stayed 3 nights in Feb 2025
Verified review

8/10 Good

Pamela

Liked: Cleanliness, staff & service
Great for a one-night stopover.
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

THOMAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stayed there before an would return again
Stayed 2 nights in Feb 2024
Verified review

8/10 Good

Elina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The accommodation is basic but clean and in a great central location in Rotorua. At the time I was staying there, there did not seem to be many guests, so it was also very calm.
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bunch of people that work there and club members were very welcoming. We had lots planned in Rotorua and was great for a cheap bed for the night.
Stayed 4 nights in Mar 2025
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient to restaurants, shopping, and parks. Able to go out for runs and walks with the kids. Great price for a great location!
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, walking distance from the volcanic park and restaurants. Highly recommend!
Stayed 1 night in Jan 2024
Verified review

6/10 Okay

Kenji

Liked: Cleanliness
Not bad for just staying.
Stayed 1 night in Feb 2025
Verified review

2/10 Terrible

Jairo

Disliked: Cleanliness
Room was not clean, amenities
Stayed 1 night in Jan 2026
Verified review

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Nice quiet and good location to other amenities
Stayed 2 nights in Jan 2024