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Shilo Inn Suites Hotel - Bend

2.5 star property

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Photo gallery for Shilo Inn Suites Hotel - Bend

Lobby sitting area
Lobby
Indoor pool, seasonal outdoor pool, pool loungers
Front of property – evening/night
Deluxe Suite, 1 King Bed, Jetted Tub, River View | Down duvets, desk, blackout curtains, iron/ironing board

Reviews

5.8 out of 10

Popular amenities

  • 24/7 front desk
  • Hot tub
  • Laundry
  • Gym
  • Pet-friendly
  • Air conditioning

Explore the area

Map
3105 O.B. Riley Road, Bend, OR, 97701
  • Bend River Promenade
    ‪1 min walk‬
  • Downtown Bend Business Association
    ‪3 min drive‬
  • Old Mill District
    ‪4 min drive‬
  • Redmond, OR (RDM-Robert's Field)
    ‪21 min drive‬

Room options

Executive Room, 1 Queen Bed, River View

  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 2 Queen Beds, Kitchenette, River View

Executive Room, 2 Queen Beds, Kitchenette, River View | Down duvets, desk, blackout curtains, iron/ironing board

Executive Room, 2 Queen Beds, Kitchenette, River View

  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Jetted Tub, River View

Deluxe Room, 1 King Bed, Jetted Tub, River View | Down duvets, desk, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, Jetted Tub, River View

  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Kitchenette, River View

Executive Room, 1 King Bed, Kitchenette, River View | Down duvets, desk, blackout curtains, iron/ironing board

Executive Room, 1 King Bed, Kitchenette, River View

  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, River View

Deluxe Room, 2 Queen Beds, River View | Down duvets, desk, blackout curtains, iron/ironing board

Deluxe Room, 2 Queen Beds, River View

  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, River View

Deluxe Room, 1 King Bed, River View | Down duvets, desk, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, River View

  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Jetted Tub, River View

Deluxe Suite, 1 King Bed, Jetted Tub, River View | Down duvets, desk, blackout curtains, iron/ironing board

Deluxe Suite, 1 King Bed, Jetted Tub, River View

  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, River View

Down duvets, desk, blackout curtains, iron/ironing board

Deluxe Room, 2 Queen Beds, River View

  • River view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Courtyard Area

  • Sleeps 4
  • 2 Queen Beds

Executive Suite, 1 Queen Bed, Kitchenette, Courtyard View

  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, River View

Deluxe Room, 1 King Bed, River View | Down duvets, desk, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, River View

  • Sleeps 3
  • 1 King Bed

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About this property

Shilo Inn Suites Hotel - Bend

Riverfront hotel with 2 hot tubs and fitness centre
An indoor pool, a fitness centre and a sauna are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, a seasonal outdoor pool and a meeting room. Housekeeping is available on request.
Shilo Inn Suites Hotel - Bend offers 151 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and a hairdryer. Beds feature down duvets. Plasma televisions come with premium satellite channels.

This Bend hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

2 hot tubs are on site along with an indoor pool. In addition to a seasonal outdoor pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Shilo Inn Suites Hotel - Bend's great location gets high marks from our customers. During your stay, you're just a quick walk from Bend River Promenade. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor and seasonal outdoor pools or soak in the 2 hot tubs
  • Amenities include a front desk safe, a meeting room and a conference centre
  • On-site recreation includes a gym and a sauna
  • Guests have great things to say about the location and the clean guestrooms
  • Just a 5-minute drive from Old Mill District and 6 minutes from Hayden Homes Amphitheater
  • Dogs welcome for a fee (restrictions apply)
As a guest of Shilo Inn Suites Hotel - Bend, you'll find 2 hot tubs, an indoor pool, a sauna, and a fitness centre. Public spaces have free WiFi. A seasonal outdoor pool, a vending machine, and a garden are also featured at the business-friendly Shilo Inn Suites Hotel - Bend. Free self parking is available.

This Bend hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Things to do

  • 2 hot tubs
  • Gym
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Business services

  • Conference centre
  • Meeting room

Outdoors

  • Garden
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Upper floors accessible by stairs only

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 1 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in May and close in September.
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Bend Shilo Inn Suites
Shilo Inn Suites Bend
Shilo Inn Suites Hotel Bend
Bend Shilo Inn
Shilo Inn Bend
Shilo Inn Hotel Bend
Shilo Inn Suites Bend Bend
Shilo Inn Suites Hotel - Bend Bend
Shilo Inn Suites Hotel - Bend Hotel
Shilo Inn Suites Hotel - Bend Hotel Bend

Shilo Inn Suites Hotel - Bend Reviews

Reviews

5.8
Rating 10 - Excellent. 165 out of 1002 reviews
Rating 8 - Good. 178 out of 1002 reviews
Rating 6 - Okay. 190 out of 1002 reviews
Rating 4 - Poor. 234 out of 1002 reviews
Rating 2 - Terrible. 235 out of 1002 reviews

5.4/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Courtney

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had booked a river view King and when arrived we were given a basic king facing the road & were told by the front desk that Expedia should not have given us the room. It was very dirty with stained floors and was not vacuumed. The fridge did not work, there was no cups for the coffee maker, no restaurant or lounge, no pool access. We felt scammed. Expedia did credit our stay.
Stayed 1 night in Mar 2025

6/10 Okay

Janis

Stayed 1 night in Mar 2025

2/10 Terrible

Hilary

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Upon arrival we called and were told that they had a septic issue that had been fixed, but check in was backed up. Our room was disgusting. So dirty, broken chair in sitting area. No blankets on the bed. Just the sheets. The photos of the hotel online were NOT the room! We left and went to The Red Lion down the street. Fo not recommend the Shilo Inn and Suites.
Stayed 1 night in Mar 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pictures are deceiving

The room had no towels, the kitchenette utensils drawer was filthy witha a long black hair mixed in with the random utensils. The tv had no power cord, staff had me going room to room to find a power cord. Tv remote didnt work once tv had power. The hotel is huge and must have hundreds of rooms and about 5 guests. The staff was friendly but clueless. Over all, it felt like staying in a hotel that is just used for laundering money.
Nasty long hair mixed in with utensils in a dirty drawer
Stayed 2 nights in Mar 2025

4/10 Poor

Eric

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Vida

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible.

Room looks nothing like Google photo. Dirty, old, smelly. No outlets worked. Bare bed frame, no skirt and the frame was old l, stained and falling apart. No ice machines worked, toilet didn’t flush. Horrible experience.
Stayed 1 night in Mar 2025

2/10 Terrible

Corey

Disliked: Cleanliness, staff & service, property conditions & facilities

Mouse house inn

A mouse jumped in bed with us. We found mouse poop all over the room. We asked for cleaning of the room and they did a terrible job of that. The gutters overflowed causing pooling water on the walkway.
Stayed 2 nights in Feb 2025

4/10 Poor

Alicia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Kayla

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the room was spacious. I loved having a balcony over looking the river :) the only down side was their steam room wasn't working and pool area could use a little renovation. Overall, we had a stellar stay !
Stayed 1 night in Feb 2025

4/10 Poor

Christopher

Disliked: Cleanliness, property conditions & facilities, room comfort

Blah

Well... one of the sheets had a old blood stain and we didnt notice it until the morning, and it wasnt from us! The bed was lopsided and tilted back where we felt like our feet were higher than our heads, the bathroom water/room smelled weird when the shower ran..the fridge was on and the freezer part was cold and icy but the rest of fridge was barely cold... also the screen was blurry and very out of focus with basic cable.. no netflix or any other services. We got the suite with the jacuzzi tub and it was $250.77 we feel we could have gone to the riverhouse which was a 2 min walk away for $25 more and gotten many more amenities/comfort. Probably wont stay again. And or choose a different type of room they offer to see price difference and comfort if I had to. They need to be updated!
Stayed 1 night in Feb 2025

4/10 Poor

Christian

Travelled with partner
Disliked: Cleanliness
It is absolutely beautiful property and views. When we first walked up to our room there was a large bag of trash laying on the side walk. The room looked really nice and was very warm!! Went looking for menus and found trash(used Q-tips change an old sucker) in the drawer, and all the drawers were dirty, went to go get a tissue, and the tissue boxes were empty. There was a very cool draft by the back door as the whole seal had come off, and the window was starting to come out the frame back in around the window in the door.
Stayed 1 night in Feb 2025

8/10 Good

Ajih

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable and easy going staff. Considerate of situation. Easy check in and understanding about allowing a late check out!
Stayed 2 nights in Nov 2024

6/10 Okay

Kevin

No cups, no glasses, no coffee Couch had dog hair
Stayed 1 night in Feb 2025

6/10 Okay

Janis

Stayed 1 night in Jan 2025

2/10 Terrible

Lindsay

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel should not even be available to book. There was nobody at the front desk for nearly 20 minutes while we waited to check in. Once we got to our room the smell was awful. There was dead bugs on the blankets and dead bugs all over. Spiders living in the bathroom sink. Something brown smeared all over the bathroom door. I pulled the fitted sheet back to find no mattress protector and bugs crawling on the mattress. It then took an hour to confirm I could get a refund because Shilo in was not able to refund because I booked with Expedia Expedia hung up on me 3x when I tried to get a refund. I finally was able to get through a chat. This was such an inconvenience and I doubt I’ll ever book with Expedia again. Shilo Inn needs to be shut down.
Stayed 1 night in Jan 2025

4/10 Poor

Roberto

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
The room didn’t have towels. The room was a kitchenette, but didn’t have any cookware or silverware provided. We called the front desk and got a couple pans and plastic utensils.
Stayed 2 nights in Jan 2025

2/10 Terrible

Corie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hard pass!!!

This was an uncomfortable situation. I booked a king suite online. When I checked in and saw the room , yikes. Not like the pictures or descriptions. Very old and smelly. Not a suite at all. I didn’t stay. I was able to get a refund. The clerk said I had book a standard king room. I showed him my confirmation. My email didn’t match his computer. Bait/ switch???
Stayed 1 night in Jan 2025

4/10 Poor

Adam

Stayed 2 nights in Jan 2025

4/10 Poor

Stephanie

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Dirty rooms

We were in room 522, it was so gross and dirty. Stained carpet, food on the walls, dirty bathrooms. We arrived late so we went to bed. The next morning I went to the front desk and said how dirty it was we were moved to 610. We were told homeless had been breaking in and staying in the rooms. Room 522 should be closed until it can be remodeled and cleaned. Neither room had coffee cups so we were unable to have coffee. We had to go to the ice maker in the 300 building as the others were not working. We arrived to the hotel in the dark and building 600 was completely dark. No outside lights we had to use our phones to see where to go. I paid extra to have the nicer rooms but that was not the case.
Stayed 3 nights in Jan 2025

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thank you

Had a great night the Lady at the front desk was fantastic
Stayed 1 night in Jan 2025

8/10 Good

Stephani

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Pretty river view
Stayed 1 night in Jan 2025

2/10 Terrible

Jasimine, Reno

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THE WORST EVER! I walked into my room to see a bottle of lubricant on the floor by the bedroom nightstand and handprints on the walls above the bed and on the headboard. To top it off the hot tub I paid for in the room had dirty hair and some“stuff” floating in the water :( had a good laugh about it but it was still nasty lol
Stayed 1 night in Jan 2025

6/10 Okay

Cammie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

2/10 Terrible

Ken

Disliked: Cleanliness, property conditions & facilities
Not maintained, stains on carpets, leaking sink
Stayed 2 nights in Dec 2024

2/10 Terrible

Tamera

Stayed 1 night in Oct 2024