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The Level at Melia Villaitana

5.0 star property

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Reception hall
The Level, Penthouse | 1 bedroom, hypo-allergenic bedding, down duvets, minibar
Golf

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Breakfast included
  • Gym
  • Spa

Explore the area

Map
Avda. Alcalde Eduardo Zaplana, 7, Benidorm, Alicante, 3502
  • Terra Mítica
    ‪12 min walk‬
  • Terra Natura
    ‪17 min walk‬
  • Aqua Natura
    ‪19 min walk‬
  • Alicante (ALC-Alicante Intl.)
    ‪44 min drive‬

Room options

View all photos for Suite (The Level Royal (2 adults + 2 child))

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Suite (The Level Royal (2 adults + 2 child))

  • 100 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for The Level, Junior Suite

1 bedroom, hypo-allergenic bedding, down duvets, minibar

The Level, Junior Suite

8.0 out of 10
Very good
(1 review)
  • 51 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite (The Level Royal)

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Suite (The Level Royal)

  • 100 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for The Level, Junior Suite (2+2)

The Level, Junior Suite (2+2) | 1 bedroom, hypo-allergenic bedding, down duvets, minibar

The Level, Junior Suite (2+2)

  • 51 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for The Level Premium Room (2+1)

1 bedroom, hypo-allergenic bedding, down duvets, minibar

The Level Premium Room (2+1)

9.0 out of 10
Wonderful
(2 reviews)
  • 42 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for The Level Penthouse Suite (2+1)

1 bedroom, hypo-allergenic bedding, down duvets, minibar

The Level Penthouse Suite (2+1)

  • 100 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for The Level, Penthouse

The Level, Penthouse | 1 bedroom, hypo-allergenic bedding, down duvets, minibar

The Level, Penthouse

  • 100 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite (The Level, Master, 2+2)

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Suite (The Level, Master, 2+2)

  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for The Level, Premium Room, Skyline View

1 bedroom, hypo-allergenic bedding, down duvets, minibar

The Level, Premium Room, Skyline View

  • 42 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite (The Level, Master)

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Suite (The Level, Master)

  • 60 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for The Level, Premium Room

1 bedroom, hypo-allergenic bedding, down duvets, minibar

The Level, Premium Room

9.0 out of 10
Wonderful
(4 reviews)
  • 42 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for The Level, Family Room

1 bedroom, hypo-allergenic bedding, down duvets, minibar

The Level, Family Room

  • 84 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Single Beds

View all photos for The Level, Grand Suite (2+2)

View from room

The Level, Grand Suite (2+2)

  • 60 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for The Level, Grand Suite

View from room

The Level, Grand Suite

  • 60 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for The Level, Family Room (2+4)

1 bedroom, hypo-allergenic bedding, down duvets, minibar

The Level, Family Room (2+4)

  • 84 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Single Beds

View all photos for The Level Presidential Suite (2+1)

1 bedroom, hypo-allergenic bedding, down duvets, minibar

The Level Presidential Suite (2+1)

  • 200 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for The Level, Premium Room, Skyline View (2+1)

1 bedroom, hypo-allergenic bedding, down duvets, minibar

The Level, Premium Room, Skyline View (2+1)

  • 42 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for The Level, Presidential Suite, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, minibar

The Level, Presidential Suite, Non Smoking

  • 200 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

View from room

Melia Villaitana

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.3 out of 5, Excellent, (357)
The price is €455
for 1 room
includes taxes & fees
20 Jul - 21 Jul
Melia Villaitana

About this property

The Level at Melia Villaitana

Luxury hotel with 6 restaurants and 3 outdoor pools
Along with 6 restaurants, this hotel has 3 outdoor pools and a full-service spa. Free breakfast (local cuisine) and free WiFi in public areas are also provided. Other amenities include a golf course, a health club and a bar/lounge.
The Level at Melia Villaitana offers 99 accommodations with minibars and a safe. Beds feature down duvets. 42-inch flat-screen televisions come with satellite channels. Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and bidets.

This Benidorm hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts and a health club. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Yhi Spa has massage/treatment rooms. Services include facials and body treatments. The spa is equipped with a sauna and a steam room. The spa is open daily.
During your stay at The Level at Melia Villaitana, you'll be within walking distance of Terra Natura. Features include free breakfast and free WiFi in public areas, plus 3 outdoor pools.
  • Free local cuisine breakfast served daily
  • Free WiFi
  • Enjoy Italian cuisine while dining at Casa Nostra
  • Self-parking available for a fee
  • Take a swim in the 3 outdoor pools
  • Indulge with facials, body treatments or massages at Yhi Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a golf course, 2 outdoor tennis courts and a gym
  • Just a 4-minute drive from Terra Natura and 5 minutes from Terra Mítica
As a guest of The Level at Melia Villaitana, you'll find a full-service spa, a golf course, and 3 outdoor swimming pools. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

A business centre and meeting rooms are available. Event space at this hotel measures 62431 square feet (5800 square metres) and includes conference space. A children's pool, a health club, and a sauna are also featured at the luxury The Level at Melia Villaitana. You'll have access to the outdoor pool at a partner property. For a fee, parking is available. A complete renovation of The Level at Melia Villaitana was completed in March 2019.

Guests are served a free local cuisine breakfast daily from 7 AM to 10 AM.
Casa Nostra – This restaurant specialises in Italian cuisine.
Indigo – Overlooking the golf course and pool, this fine-dining restaurant specialises in Mediterranean cuisine and serves lunch and dinner. Reservations are required. Open daily.
Papamambo – This gastropub specialises in Italian cuisine and serves lunch and dinner. Open daily.
Mosaico – This poolside buffet restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner. Open daily.
Restaurante Botanic – On-site buffet restaurant. Open daily.
24-hour room service is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 16 per day)

Food and drink

  • Free local cuisine breakfast available daily 7 AM to 10 AM
  • 6 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Casa Nostra
  • Indigo
  • Mosaico
  • Papamambo
  • Restaurante Botanic

Things to do

  • 18-hole golf course
  • 2 outdoor tennis courts
  • 24-hour gym
  • 3 outdoor pools
  • Children's pool
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Outdoor pool (guest access)
  • Playground
  • Sauna

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 62,431 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Facials
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 25 buildings
  • 7 floors
  • Banquet hall
  • Built in 2006
  • Designated smoking areas
  • Renovated entire property - March 2019

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub or rainfall showerhead
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; check-in end time: noon
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
Please note: This property’s Half Board and Full Board rates do not include beverages.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 16 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Parties and events are allowed on site
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Level Melia Villaitana
Level Melia Villaitana Benidorm
Level Melia Villaitana Hotel
Level Melia Villaitana Hotel Benidorm
Level Melia Villaitana Hotel Adults Benidorm
Level Melia Villaitana Hotel Adults
Level Melia Villaitana Adults Benidorm
Level Melia Villaitana Adults
Level Meliá Villaitana Hotel Benidorm
Level Meliá Villaitana Hotel
Level Meliá Villaitana Benidorm
Level Meliá Villaitana
The Level at Melia Villaitana Hotel Adults Only
The Level at Melia Villaitana Hotel
The Level at Meliá Villaitana
The Level at Melia Villaitana Hotel
The Level at Melia Villaitana Benidorm
The Level at Melia Villaitana Hotel Benidorm

The Level at Melia Villaitana Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 49 out of 85 reviews
Rating 8 - Good. 20 out of 85 reviews
Rating 6 - Okay. 8 out of 85 reviews
Rating 4 - Poor. 5 out of 85 reviews
Rating 2 - Terrible. 3 out of 85 reviews

9.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing room The level is worth the upgrade Food needs to be hotter
Stayed 6 nights in Feb 2025

8/10 Good

Terrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant 2 night stay out of season.
Stayed 2 nights in Dec 2024

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel and super heated pool

Great hotel, lovely heated pool and nice to enjoy the Level lounge but the buffet is very poor for vegetarians
Stayed 1 night in Nov 2024

10/10 Excellent

Claire

Stayed 1 night in Oct 2024

4/10 Poor

David

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Website A la carte restaurants not open.

We arrived to find none of the A La carte restaurants were open although advertised as open on the website. We were told on arrival we should have called in advance. We eat in The Level restaurant which was self service on the first day. The food was not what we had expected from a 5 star resort. You also had to like cats who seem to be encouraged to mingle with guests while eating. We spent most of the next day trying to arrange for an alternative venue to eat so didn’t make the best use of the facilities. We were both totally underwhelmed by the whole experience. On checking out the bill was incorrect and had it amended. Then to find an hour after we left that further charge had been added. We recorded a detailed complaint to Jose in the customer experience team and have been waiting a response. I had held off posting a response in the hope the Hotel would have at least contacted my wife and I with an apology. We played on the adjoining golf course which was great although when we arrived there wasn’t any food being served until 11am.
Stayed 2 nights in Jun 2024

6/10 Okay

Iuliia

Travelled with family, Travelled with group
Liked: Room comfort
In general, the hotel needs rennovation and services to get better: medditeranean style is really cool and the territory is huge, but the terrace is not secured at all, your neighbor can just step over a low board and be on your terrace and if you are on the 1st or 2 floor, just in 3 m from you is a golf camp that you cant enjoy time on terrace and the golf ball could be dropped to your head. Room service works just till 00:00 and after that its impossible to get absolutely nothing, not food or drinks , not any kind of help or service. The spa is like a separate part but not part of the hotel, so to enjoy access to swim pool, sauna etc you have to be ready to pay extra. On the territory is few restaurants, but if you are planning to get a weekend escape be ready that just a buffet restaurant is open , nothing more. The room itself is ok, but TV even doesnt have option to connect devices , the hair dryer could be replaced for smtg not from 20 th Century, smell of canalization is also not pleasant in the bathroom and black marks around the bath, the fossets is already that old that the metalic cover is falling off. So, its nice to have this big hotel, but also , the Level of facilities and services could be better for this price and name of the hotel.
Stayed 1 night in Feb 2024

6/10 Okay

Rafael, Raleigh

Travelled with partner
Liked: Cleanliness
Expecting better overall service
Stayed 2 nights in Aug 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, have stayed many times, beds very comfortable.
Stayed 2 nights in Jan 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Always enjoyable

Visited meny times, always had a good time, bed comfortable. Great spa.
Stayed 2 nights in Nov 2021

2/10 Terrible

Michelle

Stayed 1 night in Sep 2021

8/10 Good

roland

Liked: Cleanliness, staff & service, room comfort

Atmospheric and pretty island resort

The place is huge, with more pools and restaurants than you can shake a stick at. Lots of nice, large rooms with private balconies. You get a nice view of Benidorm town, which is a couple of Km away. Yes there are lots of golfers, but there are many families and couples just hanging out around the grounds, or in the spa, so it does not feel too golfy. I guess the complex was built twenty to thirty years ago, as you can see signs of age, but the furniture felt new and contemporary so the overall vibe was not sad at all. People were nice, everyone knew what they were doing. Recommended (and I am fussy).
Stayed 2 nights in Oct 2020

6/10 Okay

Torki, New york

Disliked: Cleanliness, staff & service, property conditions & facilities
When I checked in it takes around 20 minuets the stuff was not expert, the room service when I ordered they bring me only the plate 😀 there is no spone and fork and and all the facilities , the water was disconnected 2 times, overall the price doesn’t worth it.
Stayed 1 night in Jul 2018

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely

Lovely hotel. The Level could have been better explained on arrival, but otherwise great.
Stayed 4 nights in Oct 2017

6/10 Okay

Rev Roy Royston, At Home

Liked: Cleanliness, room comfort
Disliked: Staff & service

Big Quality Hotel Complex

Mainly Spanish Guests. Don't cater or speak much English. Food always cold. All shows n entertainment in Spanish. 3 miles out of Benidorm. Expensive. Good quality resort.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

A great shame

Top place let down badly by extremely poor service

10/10 Excellent

Martin, Reading, Berksire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel with very friendly staff

Wonderful hotel with excellent facilities for couples. The staff were so friendly, especially Sandra and Carmen at the front desk. Nothing was too much trouble for them. My wife is a vegetarian and the choice of food was limited for dinner. Once we made Leanor and Rosa aware of this, my wife enjoyed dinners being specially prepared for her each evening. There are two great golf courses on the door step and easily accomodates large groups. The hotel is well presented, but it is the freindliness of the staff who really made our holiday.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Hotel

We had an amazing stay at the The Level at the Melia Villaitana and couldn't fault anything. The room was beautiful, food was superb but the whole place was so tranquil we had a truly relaxing few days.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous short break. The hotel staff were amazing

10/10 Excellent

Michael, Runcorn, Cheshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything you expect from a 5*

This is the perfect place to visit if you want to relax and eat good food. The only downside is that I booked a room for a couple and there were 2 beds pushed together so we were constantly falling through the gap in the middle of the night! We extended our checkout until 7pm for 60 euros which I didn't think was bad.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

relaxing with good views and pool facilities

Booked an extra week so stayed two weeks in all. Impressive pools with Bali beds available and plenty of loungers, towels, etc. Free non-alcoholic drinks from 11 to 11. Alcohol and canapés free from 1800 to 2000 - serve yourself. Plenty of entertainment if you want it in the sister hotel alongside and a choice of food venues - although noisy and a bit crowded there with hordes of children - I love children but not in that volume! So we stayed inside the Level most of the time.

10/10 Excellent

James, Bournemouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome

Awesome

10/10 Excellent

Simon, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful property a short drive out of Benidorm

The Level is an absolutely beautiful hotel with stunning grounds, a number of swimming pools and of course the golf course. We didn't try all of the restaurants but breakfast was excellent and the service at the main bar near the entrance was very good too. You can't help but feel relaxed here and in my opinion it is head and shoulders above all of the other hotels in the area.

2/10 Terrible

Baking, London, UK

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

No air conditioning at a five star hotel!

WARNING - Room "Air conditioning/ heating" (as described on their website) does not mean guests can regulate room temperatures. During my 5 days/4 nights stay at end of September with temperature in mid20sC, the air conditioning system was turned off. After I notified the front desk on 3 separate occasions and spoke with the manager on duty who said she would investigate, nothing was done to address the uncomfortable room temperature. I dreaded sleeping in the room. We got through the nights by sleeping on top of the covers and leaving the doors wide open to let in cool air. My experience with this hotel management worsened after returning from my stay. I contacted their "Quality Department" to notify them of my experience. Their initial response was "the temperature suddenly decreased and it was for this reason that we decided to turn off the air conditioning for a few days, after receiving comments from other guests who thought it was cold." When I pointed out that mid20C is the average temperature for Alicante, Spain in September, questioned why my complaint of the warm room was dismissed, and highlighted their website's claim to offering "air conditioning/heating", their response was it was not reasonable for me to expect "air conditioning/heating" would be available 365 days a year.

10/10 Excellent

Annette09, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

FaBuLous!!!!!!!

From start to finish we have had a very enjoyable stay - very rest full the staff are very helpful and friendly particularly Davide serving our drinks and Javier helping me with my return flight when experiencing problems. From 7-8 there are complimentary drinks and canopies served which is a very nice touch. My room was wonderfully comfortable over looking the Golf Course I really have had a wonderful break.

8/10 Good

Holly, Birmingham UK

Liked: Property conditions & facilities, room comfort

Good Hotel for getting away from it all

We arrived at the Hotel at 1.00 pm but were allowed to check in to our room which gave us the afternoon to chill out and settle in. Our room was on the ground floor overlooking the Level pool area and had a lovely spacious balcony. We spotted in the room directory that the mini bar contents were complimentary for level guests so we enjoyed a beer, a bottle of wine and a couple of waters from it HOWEVER on check out our bill included a charge of nearly €40 for these items. When we queried this we were told the 'offer' had expired a couple of weeks ago and where had we seen the offer? This put a slight downer on what had been a lovely weekend 25th silver wedding anniversary celebration stay for us. The receptionist did eventually remove the charge and accepted that the details in the room should have been updated with regards to mini bar pricing!! Not a very good lasting impression however for us of this 5 star Hotel!!