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Mercure Bergamo Centro Palazzo Dolci

4.0 star property

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Photo gallery for Mercure Bergamo Centro Palazzo Dolci

Miscellaneous
Privilege, Twin Room, 2 Single Beds | Premium bedding, minibar, in-room safe, desk
Exterior
Fitness facility
City view from property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Viale Papa Giovanni Xxiii 100, Bergamo, BG, 24121
  • Place, Centro Congressi Giovanni XXIII
    ‪1 min walk‬
  • Place, Largo Porta Nuova
    ‪5 min walk‬
  • Place, Humanitas Gavazzeni Hospital
    ‪11 min walk‬
  • Airport, Bergamo (BGY-Orio Al Serio)
    ‪6 min drive‬

Room options

View all photos for Privilege, Double Room, 1 Double Bed

Privilege, Double Room, 1 Double Bed | Premium bedding, minibar, in-room safe, desk

Privilege, Double Room, 1 Double Bed

8.6 out of 10
Excellent
(4 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Twin Room, 2 Single Beds

Privilege, Twin Room, 2 Single Beds | Premium bedding, minibar, in-room safe, desk

Privilege, Twin Room, 2 Single Beds

9.4 out of 10
Exceptional
(3 reviews)
  • 19 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | Premium bedding, minibar, in-room safe, desk

Standard Double Room, 1 Double Bed

8.6 out of 10
Excellent
(28 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Single Bed

Standard Room, 1 Single Bed | Premium bedding, minibar, in-room safe, desk

Standard Room, 1 Single Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 14 sq m
  • Sleeps 1
  • 1 Single Bed
  • City view

View all photos for Standard Room, 2 Single Beds

Premium bedding, minibar, in-room safe, desk

Standard Room, 2 Single Beds

9.0 out of 10
Wonderful
(12 reviews)
  • 19 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Mercure Bergamo Centro Palazzo Dolci

Hotel connected to the convention centre in Bergamo with a bar
A fitness centre, a bar/lounge and a snack bar/deli are available at this smoke-free hotel. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include spa services, concierge services and dry cleaning. Change of towels is available on request
Mercure Bergamo Centro Palazzo Dolci offers 88 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 26-inch LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers.

This Bergamo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services.
Our customers tell us that they can't get enough of the helpful staff at Mercure Bergamo Centro Palazzo Dolci. During your stay, you'll be connected to the convention centre and just a quick walk from Centro Congressi Giovanni XXIII. You'll find features such as free WiFi in public areas and a free manager's reception, plus a gym.
  • Free WiFi
  • Relax with a drink at the lobby lounge
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and bicycles to rent
  • Steps from Centro Congressi Giovanni XXIII and 4 minutes on foot from Largo Porta Nuova
  • Shopping centre shuttle service available for a fee
  • Pets welcome for a fee
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

A fitness centre, spa services, and multilingual staff are also featured at the business-friendly Mercure Bergamo Centro Palazzo Dolci. A complete renovation of Mercure Bergamo Centro Palazzo Dolci was completed in November 2022.

This 4-star Bergamo hotel is smoke free.

The hotel hosts a free manager's reception daily.
L'Accademia – This lobby lounge only serves light fare. Happy hour is offered.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Offsite parking available (EUR 15 per day)
  • Street parking available
  • Shopping centre shuttle (surcharge)

Food and drink

  • Daily full breakfast available 6:30 AM to 10 AM for a fee: EUR 9.90 per person
  • A bar/lounge
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • L'Accademia

Things to do

  • 9-hole adjacent golf course
  • Bicycle rentals
  • Bicycle storage
  • Gym
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Vegetable garden

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (100 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1800
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - November 2022
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 26-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 13 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 20.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tourist tax is imposed by the city and collected at the property. The tax is 7% of the room price, excluding VAT and additional services, but will not exceed a maximum equivalent amount of EUR 5 per person, per night. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • An effective city/local tax rate of 7.00 per cent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately EUR 9.90 per person
  • Nearby parking fee: EUR 15 per day (33 ft away)
  • Pet fee: EUR 13 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for golf tee times and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 10 October to 31 March.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Bergamo Palazzo
Bergamo Palazzo Dolci Mercure
Mercure Bergamo Palazzo
Mercure Bergamo Palazzo Dolci
Mercure Palazzo Bergamo
Mercure Palazzo Dolci
Mercure Palazzo Dolci Hotel
Mercure Palazzo Dolci Hotel Bergamo
Palazzo Dolci
Palazzo Dolci Mercure Bergamo
Accor Bergamo Palazzo Dolci
Mercure Bergamo Palazzo Dolci Hotel Bergamo
Mercure Bergamo Centro Palazzo Dolci Hotel
Mercure Centro Palazzo Dolci Hotel
Mercure Bergamo Centro Palazzo Dolci
Mercure Centro Palazzo Dolci
Mercure Bergamo Centro Palazzo Dolci Hotel
Mercure Bergamo Centro Palazzo Dolci Bergamo
Mercure Bergamo Centro Palazzo Dolci Hotel Bergamo

Mercure Bergamo Centro Palazzo Dolci Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 428 out of 1000 reviews
Rating 8 - Good. 419 out of 1000 reviews
Rating 6 - Okay. 99 out of 1000 reviews
Rating 4 - Poor. 32 out of 1000 reviews
Rating 2 - Terrible. 22 out of 1000 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Dilyana Borisova

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very clean and lovely room, friendly staff
Stayed 3 nights in Oct 2025

8/10 Good

Randy

Stayed 1 night in Sep 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good convenient choice

The location was superb. The staff were very friendly. Overall it was a great base to explore the city.
Stayed 1 night in Sep 2025

8/10 Good

Janice R

Liked: Cleanliness, property conditions & facilities, room comfort

Good hotel at a great price but improvement needed

For the price this is a good hotel and the location is great. Cleaning staff are fine. Front desk -- good but when a couple staying for 4 nights asked for more hangers (as there were only 6 in the room) the response was "I will see if we have some in the hotel" -- we never got any more hangers! What was really unexpected was breakfast -- most hotels can figure out how to do a buffet breakfast. The buffet breakfast room was chaotic with a staff that seems oblivious. More than once there were no plates or no utensils in the buffet area. There were tables that needed to be cleared (as the room is full and people are looking to find a seat). And the arrangement -- yogurts in a corner squeezed in near the coffee machine and the hot food -- so that you couldn't get to it. Only one coffee machine (one morning I was in the line for 8 minutes as 10 people were in line to get coffee). I could go on but the point is that the breakfast room has to operate better. It gets the day off to a bad start to encounter such disorder.
Stayed 4 nights in Sep 2025

10/10 Excellent

Mr John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, room comfort

Atrocious breakfast service

The hotel is centrally placed for the airport, buses and station, the rooms are spacious, but looking dated. However the hotel really fell down o breakfast, we stayed six nights and for four of those there was only one coffee machine working leading to long queues and on o e day both machines were broken. The jitchen didn’t seem to understand rhat as it.was Grand Prix weekend the hotel was super busy and they had run put of bread, yoghurts abd had virtually no hot food available on one day. The lady running the front of house was amazing and tried to keep on top of everything but she was badly let down by everyone else and in all honestly the breakfast issue means I'd be very unlikely to stay there again as €11.50 per peraon for brwakfast was wasted
Stayed 6 nights in Sep 2025

4/10 Poor

McKenzie

Stayed 2 nights in Sep 2025

8/10 Good

Matthew

Stayed 4 nights in Sep 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night stop

Fantastic one night stay in a great location. Would stay here again.
Stayed 1 night in Aug 2025

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Liam

Stayed 1 night in Jul 2025

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Gordon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy walk from the train station and on the bus route for the airport. Fantastic, helpful staff. Well worth stopping for an extra day in Bergamo if you’re flying in and out of the city.
Stayed 1 night in Jul 2025

10/10 Excellent

Louise

Stayed 1 night in Jul 2025

10/10 Excellent

Chin Sang, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of restaurants around and walking distance to upper city
Stayed 2 nights in Jun 2025

10/10 Excellent

piers

Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean, comfortable room and good breakfast selection
Stayed 6 nights in Jun 2025

10/10 Excellent

mary

Stayed 3 nights in Jun 2025

10/10 Excellent

Samuel Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay only minor hicup was a dripping ac unit but other than that perfect location and service also
Stayed 5 nights in Jun 2025

10/10 Excellent

Uladzimir

Liked: Cleanliness, staff & service, property conditions & facilities
One minos is that was a concert near on open space till 23:00
Stayed 1 night in Jun 2025

10/10 Excellent

Mary

Stayed 3 nights in May 2025

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely spacious, clean room. Great stay
Stayed 1 night in May 2025

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location with train station and buses nearby. Lots of restaurants and shopping and tourist attractions within walking distance.
Stayed 3 nights in May 2025

6/10 Okay

MARY

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property feels tired and in need of a refresh. Our room had peeling paint and water damage. The chords had been broken from the blinds and left on the windowsill. There is no longer a bar. The loos at reception were broken when we were there. The staff do seem to work very hard to make folks feel welcome. They cannot be faulted but this is really only a 3* property at best.
Stayed 1 night in May 2025

10/10 Excellent

Graham

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great location, spotless rooms and good service
Stayed 1 night in May 2025