2/10 Terrible
Rodney
22 Apr 2025
Unethical behaviour from staff
Firstly I have never written a negative review before. My treatment at this hotel was appalling. I was abused in a very bad way by restaurant staff when going to breakfast 15 minutes early. It was Easter Sunday and hotel changed breakfast from 6:30am to 8am. Staff at reception day prior suggested I go to breakfast early as I had an 8am all day tour. They said all food may not be out but eat what was. As I was on tour I tried talking via app. I did get a very bland apology from a staff member via the app. Treatment was so bad – hotel should have got relevant staff member to apologise. Or perhaps a sincere chat with a manager or a sincere handwritten note. If I had spoken to hotel staff the way they spoke to me – security would have been called and probably asked to leave. My conversation in the app was cold on there part and I felt they were sweeping under the carpet. Do not stay at this hotel as if something goes wrong – you will not be supported.
Rodney
Stayed 2 nights in Apr 2025