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Palacio Arriluce Hotel

5.0 star property

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Photo gallery for Palacio Arriluce Hotel

Outdoor banquet area
Property preview
Snack bar
Front of property
Seasonal outdoor pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Spa
  • Gym
  • Parking included
  • Breakfast available

Explore the area

View in a map
Atxekolandeta Kalea 15, Getxo, Bizkaia, 48992
  • Place, Estuary of Bilbao
    ‪1 min walk‬
  • Place, Abra Getxo Marina
    ‪5 min walk‬
  • Place, Ereaga
    ‪5 min walk‬
  • Airport, Bilbao (BIO)
    ‪17 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room | Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room

Premier Room | Premium bedding, minibar, in-room safe, individually decorated

Premier Room

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room

Terrace/patio

Superior Room

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room (Palace)

Superior Room (Palace) | Premium bedding, minibar, in-room safe, individually decorated

Superior Room (Palace)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Suite (Marina)

Suite (Marina) | Terrace/patio

Suite (Marina)

  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | Premium bedding, minibar, in-room safe, individually decorated

Junior Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room (Marina)

Deluxe Room (Marina) | Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room (Marina)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Premium bedding, minibar, in-room safe, individually decorated

Family Room

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Suite (Arriluce)

Suite (Arriluce) | Premium bedding, minibar, in-room safe, individually decorated

Suite (Arriluce)

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Gran, Familiar)

Suite (Gran, Familiar) | Living area | 100-inch flat-screen TV with digital channels, TV

Suite (Gran, Familiar)

  • Sleeps 4
  • 1 King Bed

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About this property

Palacio Arriluce Hotel

Luxury hotel with full-service spa and free valet parking
A full-service spa, a restaurant and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a snack bar/deli and a steam room are on-site.
Palacio Arriluce Hotel offers 49 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. 100-inch flat-screen televisions come with digital channels. Bathrooms include baths or showers, bathrobes, slippers and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a steam room, a fitness centre and a seasonal outdoor pool.
The on-site spa has 2 treatment rooms, including rooms for couples. Services include facials and body treatments.
During your stay at Palacio Arriluce Hotel, you're just a quick walk from Estuary of Bilbao. Enjoy features like free WiFi in public areas and free valet parking, plus a full-service spa.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free valet parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Indulge with massages, body treatments or facials at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a steam room
  • Just a 1-minute drive from Bay of Biscay and 10 minutes from Bilbao Exhibition Centre
Palacio Arriluce Hotel offers its guests a full-service spa, a steam room, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A seasonal outdoor pool, spa services, and a terrace are also featured at the luxury Palacio Arriluce Hotel. Free valet parking is available.

This 5-star Getxo hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 8:00 AM to 11:00 AM and at the weekend from 8:00 AM to 11:30 AM.
Palacio Arriluce Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 8:00 AM to 11:00 AM on weekdays and 8:00 AM to 11:30 AM on weekends; EUR 38 for adults and EUR 28 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Seasonal outdoor pool
  • Steam room
  • Wine tasting room

Family friendly

  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Couples treatment rooms
  • Facials
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Hardwood flooring in room
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Communal living room
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 100-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 60.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 38 for adults and from EUR 28 for children
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 60.0 per night
  • Spa fee: EUR 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open on 01 July and close on 02 September.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Palacio Arriluce Hotel Hotel
Palacio Arriluce Hotel Getxo
Palacio Arriluce Hotel Hotel Getxo

Palacio Arriluce Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 27 out of 39 reviews
Rating 8 - Good. 5 out of 39 reviews
Rating 6 - Okay. 4 out of 39 reviews
Rating 4 - Poor. 2 out of 39 reviews
Rating 2 - Terrible. 1 out of 39 reviews

9.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Peter

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and location. Highly recommend use the spa and massage services
Stayed 2 nights in Aug 2025

8/10 Good

Neil

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We flagged issues with some staff members that took the shine off the holiday
Stayed 6 nights in Jul 2025

10/10 Excellent

David

Stayed 2 nights in May 2025

8/10 Good

Trevor

Stayed 1 night in Jul 2025

10/10 Excellent

Robert

Stayed 3 nights in Jun 2025

6/10 Okay

Mauro

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location, charming place !
Stayed 2 nights in Jun 2025

4/10 Poor

Sergio Alfonso, Mexico City

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stunning property. Beautifully designed and renovated. Unfortunately the level of detail that they gave to the building has not extended to the service provided. Mostly unattentive staff, however, it seems to be that it is ingrained culturally because it is more than just an isolated incident, it’s part of the overall experience at the hotel. There is no feeling of luxury apart from the building itself, no experience beyond the beauty of the Palace. Pool service was almost inexistent, terrace service very deficient. They seem to be very reliant on events and not very much into providing guests with an ultimate enjoyment in Getxo.
Stayed 3 nights in Jun 2025

10/10 Excellent

Jennifer

Stayed 2 nights in Jun 2025

8/10 Good

Marcelo, Stanford

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is a very nice property. The staff at the reception were very attentive, professional and welcoming. At the bar and restaurant the food was good, but the staff there was unprofessional and with lack of manners. We didn’t expect to have this kind of bad service at the restaurant in a hotel like this one.
Stayed 1 night in May 2025

10/10 Excellent

Rajive

Liked: Cleanliness, staff & service, property conditions & facilities
Well appointed rooms. Professional and helpful staff
Stayed 3 nights in Apr 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a remarkable hotel--friendly staff, terrific, serene location. I enjoyed the area very much. The spa was well maintained and perfectly sized. It was a welcome relief after traveling the previous week. Its location along the promenade was terrific--perfect for running, walking, just enjoying the vibe of Getxo. Be sure to get out to the local places to eat/drink. I would highly recommend this hotel--especially for its staff.
Stayed 4 nights in Apr 2025

10/10 Excellent

Yvonne, Jupiter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is wonderful with impressive surroundings . You need a car to get around as the property is not downtown
Stayed 3 nights in Jan 2025

10/10 Excellent

Lucia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is an absolute gem! It is in a very safe, beautiful and elegant location with a stunning view. The staff is friendly and will bend over backwards to accommodate your needs (worthy of its 5 stars). It has a refined and modern look yet offers a wealth of culture inside through its art and food. The service is superb, the food is delicious and the beds are so comfortable. Will definitely come back.
Stayed 4 nights in Oct 2024

6/10 Okay

NICOLAS

Liked: Cleanliness, property conditions & facilities, room comfort
Not so9 great
Stayed 2 nights in Sep 2024

10/10 Excellent

anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious and welcoming. Lovely room, great views and helpful staff.
Stayed 2 nights in Sep 2024

10/10 Excellent

Carey

Stayed 2 nights in Sep 2024

8/10 Good

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fine dining disappointing

Stayed here for the Akelaŕe a three star restaurant but while the service was brilliant, I left a bit disappointed with the food. Very pushy on getting us out on the morning we were leaving, we were delayed due to having to wait for a table at breakfast. Rooms and view were excellent.
Stayed 1 night in Jun 2024

10/10 Excellent

Mathew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing. A proper 5 star hotel. We hired a car and drove everyday. We stayed here with a toddler. We would stay here again.
Stayed 3 nights in May 2024

10/10 Excellent

Belen

Stayed 2 nights in Dec 2023

6/10 Okay

Marco

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stanze piccolissime, personale non all’altezza ne’ all’accoglienza, ne’ al ristorante. Paesaggio improponibile: bacino chiuso con aziende terribili all’orizzonte. Rapporto qualità prezzo ingiustificato. Non consiglio assolutamente
Stayed 4 nights in Aug 2025

2/10 Terrible

David

Me han hecho un cargo en la tarjeta injustificado y ahora estoy teniendo que realizar varias llamadas y correos para justificar que me han hecho dicho cargo e intentar esclarecer el motivo
Stayed 2 nights in Jul 2025

10/10 Excellent

Kirstin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel
Stayed 2 nights in Jun 2025

10/10 Excellent

Alberto

Stayed 1 night in Oct 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024