8/10 Good
Janace
Travelled with family
27 Aug 2025
We enjoyed this property for a number of reasons: 1) The view from our room was spectacular 2) The layout of the property was outstanding and held much potential 3) The lounge area was quiet and relaxing. 4) The daily breakfast at the sister property, Grafton Beach Hotel, was delicious with a variety of local foods.
In regards to the staff, I was quite impressed with the response of staff and management to our needs. We had a bit of a rough start but within one day, all was resolved far above our expectations. Thanks to the property manager, Olivier. Outstanding service. Our housekeepers, Sharon and Patsy as well as Sharlene, the housekeeping manager, were exceptional. I love how Patsy operated in the realm of excellence without a second thought. Wow! I will definitely revisit the property.
I cannot forget Chrisy, front office supervisor, and her incredible listening skills. I felt heard and appreciated.
This team at Le Grand Courlan is a winning team. Thanks again to the management, Olivier, Phillip, Chrisy and Sharlene for modeling a high level of customer service and strong leadership skills.
Janace
Stayed 9 nights in Aug 2025


















