Nothing worked for me. It's 100% virtual, so no real help. And, they are 100% unwilling to give when all goes wrong. First, when I pre-checked in a few days prior, I was assured I'd get my code & key upon arrival. Not so.
Day of arrival (I was on a tour all day) I was told I had "documents" to sign before I'd get my code!
That plus trying to find my room's lockbox with key took 45 min--I was already exhausted. All that was so stressful, I became ill for the whole next day. But, there's more.
I explained all this to them and their "policies" didn't "allow" them to even reimburse me for that 1 of 4 nights! But they "care" so much about me as their guest.
THEN, the "studio" was so tiny I could barely (and I'm only 150 at 5'7") get around the bed much less have room to walk elsewhere. AND there was NO chair to sit in. NONE. There were only 2 uncomfortable stools that didn't even allow sitting back in; too unstable and not enough back on them!
I couldn't leave that night but did the next morning before 11 a.m. but still they would not even consider reimbursing me for that one, much less the entire booking.
I'm older, so maybe young people love it, but I hated it and could not be comfortable at all...even the bed was too low to have a comfy sit.
I returned to the Panamanian style hotel I'd been in where the room was large and comfy but not perfect. I loved --the staff were fantastic!
