6/10 OK
Sulaiman
Matkusti ryhmän kanssa
24.11.2025
Hyvää: Henkilökunta ja palvelu
My stay at Shangri-La Boracay was disappointing overall. The property as a facility felt heavily worn out, with multiple issues in the room that required repairs. Despite upgrading to a suite, I found myself calling maintenance three, four, even five times to fix different problems, which was extremely inconvenient.
The check-in experience was also unacceptable. I originally booked a sea-view room, yet I was given a room without the view I paid for. When I raised the issue, the staff attempted to charge me extra for the sea-view room that was already part of my reservation. This led to a heated discussion until the supervisor got involved. After that, the employee came back trying to frame it as if they “upgraded” me, when in reality, they were simply providing the room category I had already booked. I made it clear that there was no need to present it as a favor.
While breakfast was excellent and the restaurant quality was strong, the suite I upgraded to still had several maintenance problems, and the overall condition of the property did not match the brand’s reputation. The spa and massage were also far below expectations. The entire resort feels neglected, lacking the proper upkeep needed to maintain a premium standard.
Sulaiman
Yöpyi 3 yötä marraskuussa 2025
