We were really disappointed. We booked a suite for two nights, a treat as we were going to a Strictly recording. The room had curtains hanging off the poles, dead wasps on the window ledge, dirty windows, cobwebs, a lamp that didn’t work, no shower gel/shampoo (empty bottles) and no bathrobes (as described on the website). We mentioned these after the first night, apparently they can’t reach the curtain pole and don’t have bathrobes. We did get shower gel. The room was tired with a very old coffee machine, very little coffee provided, sofas with broken legs and an uncomfortable mattress. The hotel did not ask for feedback directly. We would not recommend.