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citizenM Boston Back Bay

Property class: 4

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Photo gallery for citizenM Boston Back Bay

A bar area with a city view, bar stools, and a bar counter.
An outdoor seating area with a green sofa, a blue chair, and red chairs.
A modern cafe with a checkered floor, wooden tables, and a variety of food and drink options.
A modern building with a curved facade, large windows, and a glass entrance.
A modern lobby with a blue sofa, colorful ottomans, and a large window with a city view.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air-conditioning
  • Bar

Explore the area

View in a map
408 Newbury street, Boston, MA, 02115
  • Place, Newbury Street
    ‪1 min walk‬
  • Place, Berklee College of Music
    ‪3 min walk‬
  • Place, Hynes Convention Center
    ‪5 min walk‬
  • Airport, Boston, MA (BOS-Logan Intl.)
    ‪8 min drive‬

Room options

View all photos for Room, 1 King Bed

A modern hotel room with a large bed, a desk, a red chair, and a bathroom visible through an open door.

Room, 1 King Bed

9.0 out of 10
Wonderful
(27 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (High Floor)

A modern hotel room with a large window, a bed, and a pendant light.

Room, 1 King Bed (High Floor)

8.8 out of 10
Excellent
(47 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

A modern hotel room with a large bed, a desk, and a view of the city through the window.

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed (View)

A modern hotel room with a large window offering a city view.

Premium Room, 1 King Bed (View)

9.0 out of 10
Wonderful
(24 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

citizenM Boston Back Bay

Along with a restaurant, this smoke-free hotel has a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area and a microwave in a common area. Housekeeping is available on request.
CitizenM Boston Back Bay offers 399 accommodations with iPads and a safe. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.
During your stay at citizenM Boston Back Bay, you're just a quick walk from Boston University. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Enjoy international cuisine while dining at canteenM
  • Buffet breakfast served daily for a fee
  • Amenities include multilingual staff, a lift and a communal living room
  • On-site recreation includes a 24-hour gym
  • Steps from Newbury Street and 7 minutes on foot from Boston University
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at citizenM Boston Back Bay.

This 4-star Boston hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 11:00 AM.
CanteenM – This restaurant specialises in international cuisine. Guests can enjoy drinks at the bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 21.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower (91 centimetre high)
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (86 centimetre high)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • Communal living room
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Smoking not allowed
  • Some LED lighting used
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • IPad
  • IPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 21.50 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

citizenM Boston Back Bay Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 2353 out of 3099 reviews
Rating 8 - Good. 478 out of 3099 reviews
Rating 6 - Okay. 158 out of 3099 reviews
Rating 4 - Poor. 48 out of 3099 reviews
Rating 2 - Terrible. 62 out of 3099 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Hettie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walked to Fenway Park and Newbury St. would stay again for location alone.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jema

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location..walkable to different restaurants and shops..
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Tien Dung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice staff, and convenient location!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Tori Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location for redsox games! Plan to stay here again!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Jessamyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view from bedroom and fantastic location. We enjoyed our stay!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Will

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the view from our room
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Verleht Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is walking distance from all the interesting places,close to the T,modern and clean space.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If they had room Services it would been excellent stay.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to Fenway park. Lots of great restaurants and stores near by. We enjoyed our stay.
Stayed 2 nights in May 2026
Verified review

8/10 Good

andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and cozy rooms.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Milagros

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place very convenient!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Anum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is one of the best hotels I have ever stayed in, it is extremely clean and organized.
Stayed 1 night in May 2026
Verified review

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would stay again!
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Leonie

Liked: Staff & service
Disliked: Property conditions & facilities
Breakfast staff were very helpful.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Deneli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were rally nice food was good location was great
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Rishi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful gym! And amazing views of the city!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and staff was helpful. Location is great as well.
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very clean nice hotel. Small rooms and limited food choices in hotel.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but clean room, modern facilities, great location
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room lots of options for food and really nice breakfast
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Chrystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything exceeded our expectations!!!!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Janeen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are great especially for a couple staying for the weekend. We always enjoy our stays in CitizenM properties!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay. It was perfect for attending the Boston Marathon
Stayed 1 night in Apr 2026