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citizenM Boston Back Bay

4.0 star property

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Photo gallery for citizenM Boston Back Bay

International cuisine
Lobby
Property amenity
Room, 1 King Bed (High Floor) | Premium bedding, pillow-top beds, in-room safe, desk
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air-conditioning
  • Bar

Explore the area

View in a map
408 Newbury street, Boston, MA, 02115
  • Place, Newbury Street
    ‪1 min walk‬
  • Place, Boston University
    ‪6 min walk‬
  • Place, Fenway Park
    ‪8 min walk‬
  • Airport, Boston, MA (BOS-Logan Intl.)
    ‪8 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

9.8 out of 10
Exceptional
(8 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (High Floor)

8.8 out of 10
Excellent
(22 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View) | Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 1 King Bed (View)

9.8 out of 10
Exceptional
(6 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM Boston Back Bay

Along with a restaurant, this smoke-free hotel has a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area and a microwave in a common area. Housekeeping is available on request.
CitizenM Boston Back Bay offers 399 accommodations with iPads and a safe. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.
During your stay at citizenM Boston Back Bay, you're just a quick walk from Boston University. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Enjoy international cuisine while dining at canteenM
  • Buffet breakfast served daily for a fee
  • Amenities include multilingual staff, a lift and a communal living room
  • On-site recreation includes a 24-hour gym
  • Steps from Newbury Street and 7 minutes on foot from Boston University
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at citizenM Boston Back Bay.

This 4-star Boston hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 11:00 AM.
CanteenM – This restaurant specialises in international cuisine. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower (91 centimetre high)
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (86 centimetre high)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • IPad
  • IPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 20.50 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

citizenM Boston Back Bay Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1999 out of 2579 reviews
Rating 8 - Good. 378 out of 2579 reviews
Rating 6 - Okay. 122 out of 2579 reviews
Rating 4 - Poor. 36 out of 2579 reviews
Rating 2 - Terrible. 44 out of 2579 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

6/10 Okay

Inga

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room is very small. Bathroom is plastic cabin with toilet bowl and shower. Sink is right in the room. No privacy whatsoever. It would be fine for one person. For two people is little uncomfortable, unless you’re leaving together for many years and don’t care about anything. The bed is fine, wall to wall. Pillows little too big and firm to me, but that’s me, some people might like it. Room was cozy and clean, but we were disappointed, when we came after all day being out, and there wasn’t any housekeeping done. The bar area is nice and people working there are nice as well. Checking in and checking out was very easy. The view from our window was beautiful as well. And be aware there’s no parking. There are private parking garages two-three blocks away.
Stayed 2 nights in Jan 2026

10/10 Excellent

Gretchen, Easton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and the lounge was very comfortable and relaxing. it was different and fun controlling all of the room features with the iPad. It was perfect for a weekend trip to Boston and we will definitely be coming back....warning...using the wake up alarm feature on the iPad will absolutely wake you up!
Stayed 2 nights in Jan 2026

10/10 Excellent

Petrika

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and courteous staff…they made my stay and my birthday one to remember
Friendly greeting when you walk in
Love how everything was controlled from the iPad
Stayed 4 nights in Jan 2026

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities
Comfy bed, great view, easy check-in and check-out!
Stayed 1 night in Jan 2026

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, easy access to the T (across the street), comfortable common areas, nice stay.
Stayed 3 nights in Jan 2026

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

10/10 Excellent

Malika

Liked: Cleanliness, amenities, property conditions & facilities
This is a great hotel. I really like the look and feel of the rooms and the hotel itself. It’s in a great neighborhood and located near good restaurants and shops. Will definitely visit again.
Stayed 2 nights in Nov 2025

10/10 Excellent

Pak Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very comfortable and valuable choice
Stayed 2 nights in Jan 2026

10/10 Excellent

Gabe

Stayed 2 nights in Jan 2026

10/10 Excellent

Yasmine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great no complaints
Stayed 3 nights in Jan 2026

10/10 Excellent

Lissa, Avon

Stayed 1 night in Jan 2026

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities
Love this place. Funky in the best way.
Stayed 1 night in Jan 2026

8/10 Good

Jaykiaya

Liked: Cleanliness, amenities, property conditions & facilities
I really enjoyed my stay here! Very modern and up to date. You can really get a good view from any room you choose; I chose to stay in a room on Newbury Street. Only flaw was that there was no microwave in the room(which is somewhat usual for a lot of hotels unfortunately) and they do not provide room service nor do they have wash cloths(only towels to dry yourself off with). Overall, I enjoyed my time here.
Stayed 4 nights in Jan 2026

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but efficient room. Excellent location. Immaculate hotel. Breakfast was superb. Mattress was hard but okay.
Stayed 1 night in Jan 2026

10/10 Excellent

Morwenna

Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfy
Stayed 2 nights in Jan 2026

10/10 Excellent

Mariah

Stayed 1 night in Jan 2026

10/10 Excellent

Russell

Stayed 1 night in Dec 2025

10/10 Excellent

Isabel, Pasadena

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and hotel had amazing staff..
Stayed 3 nights in Jan 2026

10/10 Excellent

Lissa, Avon

Stayed 1 night in Jan 2026

10/10 Excellent

Ricardo, Boston

Stayed 3 nights in Jan 2026

10/10 Excellent

Kasie

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful!!
Stayed 1 night in Dec 2025

10/10 Excellent

Savannah

Stayed 1 night in Jan 2026

10/10 Excellent

Rebecca

Stayed 1 night in Jan 2026

10/10 Excellent

Jillian

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2026

10/10 Excellent

Samuel

Stayed 2 nights in Jan 2026